"Ordering was easy. The part got here on time and a great video on how to replace it. Thanks. I saved a couple hundred dollars by doing it myself."
"Part was delivered damaged, the company immediately sent out another part and in 2 days had the new one and it was perfect. very happy with service and this company, it will be at the top of the list for ordering from again, thank you! "
"had the correct model /make but was substituted wrong parts"
“Hello Don,
I'm so sorry for the issue with your order. We have set up the return and have emailed you the return RMA form in a separate email. The return address is listed at the top of the form. When you ship the part back please include all the original packaging this part came in along with the RMA form in the box. This includes retail boxes, packaging, and all accessories originally included in the shipment. We have provided a prepaid shipping label which is attached to this email. Once the part arrives at the warehouse, it will be processed and inspected before a refund will be issued. If you need help with anything else please give us a call at 877-477-7278.”
"Needed a part for my refrigerator. Found what I needed (based upon A.P.P. suggestions). Watched their videos, ordered part and installed. Success. Ice again."
“Thank you for taking the time to review our site. We appreciate that you chose us for your appliance repair needs.
Kind Regards,
Matt E.
Customer Correspondence Team
”
"Showed me exactly what part I needed and explained how to install. Fast delivery. fantastic service"
“Thank you for taking the time to review our site. We are happy to hear you benefited from our services.
Kind Regards,
Matt E.
Customer Correspondence Team
”
"Looked my parts up online punched in my serial number and model parts came in the mail. It wasn’t easy fix and I appreciate the quick service that got my parts to my home. I am a satisfied customer."
“Thank you for taking the time to review our site. We are happy you chose us to help you fix your appliance.
Kind Regards,
Jason
Customer Correspondence Team”
"The service is great. Received the part in two days,no waiting around. But the part did not fix my issue with the refrigerator.. Can it be returned and a different part ordered to address my problem.
"
“Thanks for your feedback. Per our return policy (https://www.appliancepartspros.com/customerservice/returns.aspx), parts must be in new, resalable condition, which means that all gas and electrical parts must not have been installed. Everything returned to us goes through an inspection process to ensure that it is still in brand new condition so that we can be confident when we restock it that any future customer that may buy this item is getting it in new, unused condition. If you could give us a call with your model number, we would be happy to help you find the part that goes to your specific appliance and assist with troubleshooting. Any of our Parts Pros Agents who answer will be happy to help you!
Kind Regards,
Jason
Customer Correspondence Team”
"The part came quickly and was the correct one."
“Thank you for completing the feedback form. We are happy to hear you benefited from our services.
Kind Regards,
Jason
Customer Correspondence Team”
"Tracking first was from FedEx now I see UPS STILL HAVE NO PACKAGE "
“We apologize to hear that your order was lost while in transit. It looks like you contacted us to let us know and we have a new order shipping out. We apologize for the inconvenience this has caused.
Kind Regards,
Jason
Customer Correspondence Team”
"Perfect fit, fast shipping, and excellent customer service. Thank you!"
“We appreciate you taking the time to leave us positive feedback on your experience. We hope you'll consider our company the next time you have appliance parts needs!
Kind Regards,
Jason
Customer Correspondence Team”
"Timely and acurate repair"
“Thank you for taking the time to review our site. We are happy everything worked out.
Kind Regards,
Matt E.
Customer Correspondence Team
”
"Ordered the part that your website show it needed according to the model number, but the part was totally different from the picture on the website. Got in touch with your help line and she said it was the right part that the manufacturer had changed its design. Still have the same problem after installing the new part. The new part was smaller. Thank You for your help. (Edited) A few days later after writing the above review I rerouted the drain hose and it drained great with the new and smaller flapper valve, so I am very satisfied with this company, they helped me as much as they could, definitely a five-star company. Again, Thank You so much. "
“Hello Farris,
You are very welcome! I'm so sorry for the issue you are still having with your dishwasher. If the part is defective we can reship it to you under your warranty. If that is not the cause of the problem we can also help you diagnose the problem. Please contact us at 877-477-7278 and one of our agents will be glad to assist you.
Kind Regards,
Matt E.
Customer Correspondence Team
”
"I was skeptical about the part will fit but everything was perfect. And reasonable price "
“Thank you for taking the time to review our site. We are happy everything worked out.
Kind Regards,
Matt E.
Customer Correspondence Team
”
"excellant service they return email romptly happily will use again"
“Thank you for taking the time to let us know how we did. We enjoy hearing from our customers.
Kind Regards,
Jason
Customer Correspondence Team”
"They delivered my new microwave tray timely and in perfect condition!"
“Thank you for sharing your experience. We are happy you chose us to help you fix your appliance.
Kind Regards,
Jason
Customer Correspondence Team”
"Found the parts I needed, were delivered within days so I could fix the appliance.
"
“Thank you for taking the time to let us know how we did. Congrats on the repair. We are happy everything worked out.
Kind Regards,
Jason
Customer Correspondence Team”
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:
“Thank you for taking the time to review our site. We appreciate that you chose us for your appliance repair needs.
Kind Regards,
Matt E.
Customer Correspondence Team
”