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Product & services pricing
4.05/5
Chance of future purchase:
4.36/5
Shipping & packaging:
4.33/5
Customer service:
4.15/5
Return/Replacement policy:
4.13/5
Featured Review


Verified
5/5

2024-03-19

Great

"My part arrived as promised. It was exactly as described. The price was better than buying it from Amazon and I received it soon than Amazon promised. "

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Rep reply posted 2024-03-19
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for writing this review. We are glad you liked our services.


Kind Regards,
Jason
Customer Correspondence Team”


Verified
5/5

2024-03-18

Great to work with

"I am a novice at best with DYI - and found AppliancePartsPros on line. Very easy to follow and very reasonable prices. "

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Rep reply posted 2024-03-19
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you so much for taking the time to give us feedback. Don't forget to check us out on Facebook. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Jason
Customer Correspondence Team”


Verified
5/5

2024-03-18

On time

"Delivery was ahead of what was scheduled.
Thanks.
"

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Rep reply posted 2024-03-18
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“You are most welcome! We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-03-17

correct parts, fast delivery

"title says it all. the diagrams on the website give confidence I an ordering the right part for the right model. the how to videos are nice too. "

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Rep reply posted 2024-03-18
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy to hear you benefited from our services.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-03-17

Oops! I fell and broke my freezer handle

"I searched online for a replacement part and saw you might have it. It was easy to find the part and order it. I watched your installation video. The part arrived quickly and I had my husband watch it. Your installation video was SO HELPFUL! Thank you for making this repair so easy!"

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Rep reply posted 2024-03-18
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“You are most welcome! We're so glad that you found our repair videos helpful!

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
1/5

2022-10-06

AppliancePartsPros Substitutes Wrong Part

"Ordered support bracket for microswitches in microwave. Part looked correct on website and showed on the shipping information correctly. But, when the part arrived, it was a microswitch, not the support bracket. By then, the system had changed the part and the part number and it is wrong. I have had good luck previously with this company, but will think twice about using them again. In addition I was charged over ten dollars freight from Louisville to metro Nashville and company refused to refund either outbound or return freight."

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Rep reply posted 2022-10-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your review.
Thank you for choosing AppliancePartsPros.com.



Kind Regards,
Vickie
Customer Correspondence Team”


Verified
3/5

2024-03-17

Dishwasher part

"The part arrived in a timely manner, but it did not address the problem with my dishwasher as I had hoped."

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Rep reply posted 2024-03-18
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Hello Dale,

I'm so sorry for the issue with your order. If you can please contact us at 877-477-7278 one of our agents will be glad to assist you with figuring out what the issue is with your dishwasher. ”


Verified
5/5

2024-03-17

Great service

"Needed a door shelf. On line pics were helpful in identifying part needed. Received promptly.
"

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Rep reply posted 2024-03-18
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy to hear you benefited from our services.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
1/5

2024-03-16

I found the problem.

"I found the problem.
When I opened the back to change the switch.
I discovered that it was a defective product with one part missing.
It's probably a heat control function.
There is another covering part on the switch.
The other three switches have it, but this one doesn't.
So it's broke the hiding coil and replaced it.
The switch broke so I had to work again.
All these responsibilities must be taken by the company.
I'm wait your answer. Thanks
"

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Rep reply posted 2024-03-18
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Hello In,

I'm so sorry for the issue with your order. You have emailed us regarding the issue you are having with Order#15634515. We have replied to that email and are trying to assist you at the present time. However, we are having trouble understanding correctly what the issue is your having. If you can please contact us at 877-477-7278 one of our agents will be glad to assist you further.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-03-16

Customer Service

"Very helpful and satisfied."


Rep reply posted 2024-03-18
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-03-16

My dryer is quiet again:)

"Dryer motor was getting cranky and tripping the breaker on occasion. Video of replacement was easy to follow with minimal mechanical skills. Good product and service. Thanks!"

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Rep reply posted 2024-03-18
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“You are most welcome! We are happy to hear you benefited from our services.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-03-15

Washing machine parts.

"Excellence service and fast delivery "

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Rep reply posted 2024-03-18
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-03-15

Great

"I was able to find the replacement part that I needed for my older dishwasher in a matter of minutes. The part arrived in a few days and was very easy to install. I will use their website again to keep my favorite appliances running.



"

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Rep reply posted 2024-03-18
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy to hear you benefited from our services.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-03-15

Fast and reliable shipping awesome website!

"Fast and reliable shipping awesome website!"

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Rep reply posted 2024-03-18
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We are happy you found us.

Kind Regards,
Matt E.
Customer Correspondence Team


Verified
5/5

2024-03-14

"Fast delivery, fit perfectly "

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Rep reply posted 2024-03-18
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:

“Thank you for taking the time to review our site. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Matt E.
Customer Correspondence Team