"Ordering was easy. The part got here on time and a great video on how to replace it. Thanks. I saved a couple hundred dollars by doing it myself."
"Came the next day!
Thank goodness..."
"Product ordered - a condenser fan - came very quickly. In addition, the website had a video showing how t install it."
“Thank you for sharing your feedback with us. We enjoy hearing from our customers.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Very helpful online. Video was perfect even tho it wasn’t my exact dryer. Parts are very high quality. "
“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs. Let us know what we could do next time to earn a 5 star review!
Kind Regards,
Cheryl T
Customer Correspondence Team”
"I ordered a part but had wrong billing info - they contacted me immediately and I redid the order. Fast service."
“We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!
Kind Regards,
Cheryl T
Customer Correspondence Team”
"My credit card didn't go through due to a discrepancy with my address. I received a phone call from one of their customer service reps, not an email. My item was also back ordered so they made sure that I realized that prior to placing my order. Their attention to customer service is refreshing."
“Thank you so much for taking the time to fill out the survey and for giving us feedback. We are glad you liked our services.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"part was right I originally ordered thru SEARS parts direct got wrong part. I thought it took a day or 2 longer than it should have to arrive but it was right part si I AM ECSTATIC THANKS."
“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Appliance parts pros did an excellent job of getting me the lights I needed. fast service!"
“Thank you for using our site and for your feedback. We'll be there for you next time, too!
Kind Regards,
Cheryl T
Customer Correspondence Team”
"I paid for Fedex shipping and the package delivery was being split between FedEx and USPS so instead of this package arriving with any other FedEx shipments at 9:00a when I receive my normal FedEx deliveries, it will arrive at 4:00 or later with the mail carrier. "
“Thank you for taking the time to share your experience with us. The delivery method you paid for is actually FedEx Smartpost, which is where FedEx takes the package most of the way, then delivers it to a USPS facility for final delivery by a postal carrier. I apologize if there was any confusion about the shipping method when you placed you order.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"not only did they have the part I needed, but I was able to verify it was the correct part for my refrigderator."
“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Went to your website and easily fond parts and ordered them and they arrived in 2 days.
My last washer a maytag lasted 25 years and I bought it used.
THIS MAYTAG IS ONLY 4 YEARS OLD AND HAS BROKEN DOWN 3 TIMES. THIS MACHINE HAS PLASTIC PARTS WHERE METAL PARTS SHOULD BE.
I WILL NOT BUY ANOTHER '' MAYTAG''"
“Thank you for letting us know how much you liked our services. We appreciate your endorsement!
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Our dishwasher replacement parts were shipped very quickly and saved us about $200 so we didn't have to buy a new one. Always a great experience with Appliance Parts Pros!"
“Thanks for your feedback. We are happy to hear that the repair went well.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"wrong part was sent, even though they had my refrigerator's model number"
“We're always striving to improve our customers' experience, so we appreciate your feedback. I do apologize for any inconvenience this situation may have caused. We have set up a return for that part and provided you a link where you can purchase the correct part for your unit. We strive for 100% customer satisfaction, so if there is anything else we can do, please let us know.
Kind Regards,
Cheryl T,
Customer Correspondence Team”
"ordered wrong part. was under impression it could be used for my ice maker per review and chat. replacement was for an eight cube unit.......... mine was a six. motor was independent. mine was fixed in the door unit... not in the freezer compartment"
“Thank you for taking the time to share your experience with us. I apologize that we gave you incorrect advice about which part you would need. However, customer satisfaction is our focus. We'd like to help you set up a return for the incorrect part and figure out what the correct part would be. If you will reach back out to us with your model and serial number, we will do more research to help you find the correct part.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Great help staff, quick delivery, quality parts"
“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"ordered parts always arrive in a timely manner"
“Thank you for filling out the survey. We appreciate your review.
Kind Regards,
Cheryl T
Customer Correspondence Team”
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:
“Thank you for taking the time to review our site. Your feedback is much appreciated.
Kind Regards,
Cheryl T
Customer Correspondence Team”