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Product & services pricing
4.01/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.29/5
Customer service:
4.06/5
Return/Replacement policy:
4.03/5
Featured Review


Verified
5/5

2018-07-31

Great job

"Order in the morning and got it the next day"


Rep reply posted 2018-08-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-31

Very Happy

"The website was easy to navigate. Easy to find the part I needed. Very reasonably priced. Having tutorials is a big plus. shipping time was very reasonable , and it was delivered early. Woo Hoo Great Job Guys !"


Rep reply posted 2018-08-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-31

great service & fast shipping !

"Nice replacement part as described."


Rep reply posted 2018-08-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-30

Job made easy

"Parts arrive quick and correct parts. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2018-08-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your detailed feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-30

Got the parts really fast. not sure it is the problem yet but will find out soon.

"go experience got help with finding part."


Rep reply posted 2018-08-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
3/5

2018-07-30

down hill delivery

"The first item I ordered came on time as scheduled but when I made a second purchase and was informed it would be delivered as they stated on the 27th of the month and now today it's the 30th I'm disappointed and still waiting. "


Rep reply posted 2018-08-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We're always striving to improve our customers' experience, so we appreciate your feedback. It looks like you chose our Standard shipping option, which does arrive within 2 - 5 business days. Per your tracking, it looks like your order shipped out on the 25th and did arrive on the 30th. If you have any further concerns now that your part has arrived, please reach out to us, and we will be happy to try to resolve them.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-30

They saved me a bundle.

"I ordered the part, it arrived and after watching the demo, it was installed in 15 minutes. "


Rep reply posted 2018-08-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-30

Better than Amazon

"The correct parts arrived 2 days after ordering them. The "how to" videos were extremely helpful."


Rep reply posted 2018-08-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We're so glad that you found our repair videos helpful!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-29

Great service!

"Thanks to their video I got the exact part I needed."


Rep reply posted 2018-08-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to fill out the survey and for giving us feedback. We're so glad that you found our repair videos helpful!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
3/5

2018-07-29

Don’t know. Frig part will be delivered tomorrow.

"Don’t know. Frig part will be delivered tomorrow. "


Rep reply posted 2018-08-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. It looks like you chose our Economy shipping option, which does arrive within 3 - 6 business days. Per your tracking information, it looks like your order did arrive on 7/28. If there was any problem with your order, or if you have any further concerns, please reach out to us and we'll be happy to help you resolve them.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-29

Perfection

"I was able to diagnose and identify the part that needed to be replaced all on the site. Part arrived on time and washer was back to washing as soon as II installed it!"


Rep reply posted 2018-08-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-29

Smooth Transaction!

"Always quick and easy working with your company. Thanks!"


Rep reply posted 2018-08-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-29

Great Service. Thank you,.

"Washing machine had stopped agitating and spinning. After some research, we decided it was a bad clutch!! WRONG! There were other bad parts, so hubby decided we needed different parts. Ordered on a weekend (naturally) and paid big $$s to have them here in 2 days. They finally arrived and hubby, after some bloody knuckles and doing some head stands, got the machine repaired. I was about to do research on replacing the 17-year-old washer, but it now runs quietly and is once again in action. Thanks!!"


Rep reply posted 2018-08-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-29

Perfect...can't say more. On time delivery and part fit perfectly.

"Perfect...can't say more. On time delivery and part fit perfectly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2018-08-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-07-29

Patience

"Edward helped me trouble shoot my side by side ice maker problem. I appreciate his patience with me. By checking for voltage at a connection he determined my true problem, something two visits from Sears had not been able to do. I ordered the part and it arrived as scheduled. AppliancePartsPro and its people are my 'go to' place for future appliance needs. Also telling my mailing list!"


Rep reply posted 2018-08-03
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T
Customer Correspondence Team”