"Ordered a gasket for my son’s freezer. Easy to locate correct part. Received in a day and a half. "

"Received drip pan quickly. Exact match. Replacement description was incorrect but figured it out. Great service!!"

"I have ordered OEM parts before and with less than stellar results(one replacement drawer shipped three times due to damage in shipping)! AppliancePartsPros drawer arrived quickly, undamaged the first time and the price was competitive. My go-to store from now on, Thanks"

"Fit perfectly the part I ordered came quickly .great site."

"I would've given my experience five starts except for the fact that when I ordered the parts, the website said they were all in stock. However, only the screws and mounting plate were delivered when promised and the packing slip said that the kick plate was back ordered. I'm on a short timeline so this was disappointing."

"Had a hiccup when my CC was rejected at first, but totally my fault. Parts arrived as scheduled and were perfect replacements. Friendly staff, knowledgeable , first rate! They're my go-to place for sure. "

"Finding what you need is easy, prompt order conformation, and easy tracking. Love it"

"FedEx was a day late with delivery, but part worked and washer is running!"

"The web site made it very easy to locate the correct part, and it was delivered quickly."

"I ordered a replacement crisper drawer, which arrived with a crack in the plexiglass. AppliancePartsPros agreed to send another drawer immediately, even without requesting my available pictures of the damage.

On another matter, their website is user friendly, and the parts diagrams & exploded views are helpful.

Great customer service, which is why this was not my first order and won't be my last."

"Bake unit burned out. Found model number, ordered relacement. Paid for two shipping on a Friday, part was here on Monday. Replaced part, back baking. Site was easy to use and part was priced right. Would recommend site to friends."

"My stove is over 40 years old and parts are constantly breaking! It's such a relief to know I can get whatever I need from Appliance Parts Pros. "

"Part shipped promptly. It turned out I didn't need the part. No hassle return, I was issued a RMA and my account was credited quickly."

"A solid 5 on customer service politeness and responsiveness. A 4 on the mechanics of the overall ordering experience. Compared to other companies they are leading and a 5. My refrigerator started experiencing issues with the ice cube dispenser flap; after reading many online discussion groups; I opted to post a question to AppliancePartsPros to confirm my diagnosis and understanding. They responded to the post in 24 hours. I placed my order and had a typical experience compared to other shopping carts; search for item; add item to cart; checkout. All worked fine. I received notification (via voicemail and email) that the shipto didn't match the billto and thus the order was being held. I called an got thru to a representative within a minute or two (thats great compared to nearly every other company!!!! -- last time I called Intuit Quickbooks it took 35minutes!!) I was grilled about who I was and my identity. The rep said they had lots of fraud so were extra careful. [Here they have an opportunity to tell customers up front when checking out, that they should call customer service directly, to avoid the order from being held...this would improve service by clearly setting expectations] . I ordered both my high-voltage controller and a condenser brush and paid for expedited 2-day shipping. The condenser brush showed in 1-day up but without the controller - the real reason for the order. The packing list only stated 1 item, and provided no information about the other part. So worried that the order was screwed. I checked their website and saw a tracking number, investigate and found that only 1 package was shipped. So I I was really panicked now, and so I called . This time about a 2 minute hold. It turned out that 2 packages were sent. [AppliancePartsPro -- take a HINT.....your website should provide ALL tracking numbers!!!] The customer rep was very pleasant and quickly got me the second tracking number and gave me an update. Part showed up very late on the second business day. Days earlier I had already watched a video from someplace on the internet, so I was able to install easily. However their was no programming instructions with the part. Fortunately I'm a Boy Scout and prepared. From watching the videos, I already knew I needed to program and search online for instructions, printed them, and taped them to my refrigerator waiting for the part to show up]. I was able to program it. [AppliancePartsPro -- take a HINT.....not everyone will have found or pre-preprinted the programming instructions for the controller. They should be included with every part that requires programming.] . Finally I did get an automated feedback form...which, since I want to help others get their stuff fixed...decided to write this feedback. Cheers. Hope this helps someone else."

"Rcvd 6 stove top grills. All in one box. No packing material. Arrived all banged up. "