"Ordering was easy. The part got here on time and a great video on how to replace it. Thanks. I saved a couple hundred dollars by doing it myself."
"Still no part no confirmation of when it was to arrive. It has been over 10 days"
"Perfect and easy transaction."
“Thank you so much for taking the time to fill out the survey and for giving us feedback. We are glad you liked our services.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"I ordered the incorrect part. Sydney the CS rep was very knowledgeable and patient in working with me to resolve the issue. One of the best phone CS experiences ever!"
“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs and we're glad our agent was able to help you out.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Great service, on time delivery "
“Thank you for using our site and for your feedback. We'll be there for you next time, too!
Kind Regards,
Cheryl T
Customer Correspondence Team”
"I ordered a part and some washer cleaner.. Both said they were in stock when ordered. The washer cleaner arrived but the receipt said the part was on back order.. I would have liked to know this was the case before. Like an email or call to say hey your part is actually not in stock, here's its estimated delivery date. Letting me find out via receipt of another product is unprofessional. "
“Thank you for taking the time to share your experience with us. I'm sorry that our system failed to notify you when this part went on back order. I know how frustrating it can be when a part comes in later than you were expecting and I apologize for any inconvenience this experience may have caused. We have issued a credit to your credit card for your shipping cost. Please allow 3-5 business days for this refund to show on the account you used to place the order.
Kind Regards,
Cheryl T
Customer Correspondence TeamIf there’s anything else we can do, please don’t hesitate to let us know.”
"The part did fit, but only after some troubleshooting measures and using a borescope camera to determine the drain tube to was not exactly where it needed to be for matching the matting hole that it enters. I was able to place a shim below the tube to raise it to proper location and it slid right in. So far the part appears to have resolved the severe icing ice tray issue on our Samsung refridgerator. "
“Thank you for taking the time to review our site. We are happy everything worked out.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Using the information on site, I ordered two replacement switches for my Jenn-Air stove top model C228. Your website said the part number was no longer made and that the parts I ordered, would work on my stove. But after my husband installed the new switches, as soon as he turned the power back in, the breaker would trip. We double checked the wiring and it still tripped the breaker. Tried to have an electrician come out to house today because we didn’t want to buy a new stove if there was a different problem. My husband is an engineering manager and discussed this with engineers that work for him today. One suggested to try something else tonight that required him to remove your switches. And it worked as the breaker did not trip. Conclusion was that the internal wiring on these replacement parts you sold me, were different from the original switch. So your website was incorrect in telling me these parts were the same. I don’t know if they can be returned, but that was $80 wasted. I would not recommend your company to anyone. "
“We're always striving to improve our customers' experience, so we appreciate your feedback. I do apologize for this experience. The switches you needed were discontinued, and the information we received from the manufacturer indicated that the ones you ordered would be compatible replacements. We have since updated our system to correct this mistake. We never expect customers to pay for incorrect parts due to our mistake, so we have issued you a full refund for this order. Please allow 3-5 business days for this refund to show on the account you used to place the order. You can always contact us if you have any trouble from any parts you order from us. Customer service is our priority, so we hope you'll still consider us for your future appliance repair needs.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Good price on parts. Quick delivery. Nice return policy if needed. "
“Thank you for letting us know how much you liked our services. We appreciate your endorsement!
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Have been a customer for years. Do not order much, but parts work well, are fairly priced, and delivery is fast."
“Thanks for your feedback. We are happy to hear that the repair went well.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Exactly the part I needed. Repair to my dryer was fast and easy thanks to the video they provided. Finding the right part was also easy thanks to the schematic they provided. Top notch company. Highly recommend them. "
“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Delivery was on time and shipping charge was reasonable. Price of replacement part was excellent and works perfectly. "
“Thank you for taking the time to share your experience. We are happy you found us.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"older Kenmore dryer rear sear went out. I ordered the part and while there got drum wheels and a drum belt as these had never been replaced on our 14 year old machine. All fit perfect and the dryer is up and running again. Thanks -Jim"
“Thank you for taking the time to review our site. We are happy everything worked out.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Parts worked great. Although it shipped out right away, it took a week for parts to arrive."
“Thank you for writing this review. We hope the repair was successful.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"One click after watching the YouTube video and I ordered my part. Very simple."
“Thank you for telling us. Congrats on the repair.
Kind Regards,
Cheryl T
Customer Correspondence Team”
"Easy to find the right part and the price was good. Delivery was right on time."
“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.
Kind Regards,
Cheryl T
Customer Correspondence Team”
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:
“We're always striving to improve our customers' experience, so we appreciate your feedback. It looks like you chose our Economy shipping option, which does arrive within 3 - 6 business days. Per your tracking information, your order is currently scheduled for delivery on 5/9. Because that is later than the estimated date of arrival we provided, I have refunded your shipping cost. Please allow 3-5 business days for this refund to show on the account you used to place the order. If there’s anything else we can do, please don’t hesitate to let us know.
Kind Regards,
Cheryl T
Customer Correspondence Team”