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Product & services pricing
4.01/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.29/5
Customer service:
4.04/5
Return/Replacement policy:
4.04/5
Featured Review


Verified
5/5

2018-04-05

great trivet

"I did a live chat about the trivet before I ordered it. Tyler was the one I chatted with she was wonderful and very helpful. The trivet fit perfectly. I was very well please with everything. "


Rep reply posted 2018-04-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We'll be sure to pass that along to the agent who helped you. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-05

Great experience! Will definitely use again!

"Fastest service out there! Parts worked perfectly! Thanks Appliance Parts Pros!"


Rep reply posted 2018-04-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
2/5

2018-04-05

Parts

"Only received Part of order "


Rep reply posted 2018-04-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. Your parts did ship in two different shipment due to their availability at different warehouses. However, per your tracking information, both shipments are now showing that they have arrived. If this isn't the case, or you have any other concerns with your order, please reach out to us and we'll work with you to correct it.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-04

Great products and service

"Got the parts fast and both were great. "


Rep reply posted 2018-04-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience. We are happy you found us.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-04

Just as advertised

"I went to Appliance Parts Pros website to find a large burner for my Frigidaire electric stove ..... Following simple prompts on their page it directed me to find the model number on my stove to insure I ordered the correct part. The price seemed reasonable and so I ordered. I felt comfortable cause it spoke of return policy if not correct part. There was even a video on how to replace safely. I got tracking information and received the part very quickly, the very day they said I would. I did what video said and it has worked like a charm. I hope to not need any more parts but if I do I will get from them. "


Rep reply posted 2018-04-05
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-04

Saved and satisfied

"Customer service was very helpful and courteous. I will call again if I ever need some parts on my appliances. It all fits and saved some money by ordering from Appliance Parts Pros.com"

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Product Returns/Refunds/Exchanges

Rep reply posted 2018-04-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-04

Total Ballers!!!! Great product!!!

"I will buy from them again"


Rep reply posted 2018-04-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us and that we could help you fix your appliance.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-04

Microwave ring

"My purchase works well, was reasonably priced and delivered quickly."


Rep reply posted 2018-04-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-04

replacement silverware basket

"The part wasn't an exact replacement for the old basket, but it was less than 25% of the original and arrived in less than a week. Great price, great service."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2018-04-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-04

Excellent customer service

"I discovered that one of the shelves on my refrigerator door was broken and I really needed that shelf for storing our holiday beverages. Appliance Parts Pros shipped a perfect replacement in only 2 days so I was able to store all the beverages we needed!"


Rep reply posted 2018-04-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-03

Will always use this company for replacement parts!

"All parts were exactly as described. Great troubleshooting videos helped me repair my dryer myself, I'm 62 years old! Great customer service!"


Rep reply posted 2018-04-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing. We enjoy hearing from our customers.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-03

Exact parts, easy, quick replacement

"Exact parts, easy, quick replacement"

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2018-04-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We appreciate your detailed feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-03

Excellent diagnosis. Perfect Rx. Fast service.

"Great website which confirmed our problem. And video showed us exactly what to do. Fixed as soon as it arrived in 2 days. Thank you!"


Rep reply posted 2018-04-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-03

Parts Pros for sure!

"Parts arrived on time and were quality. Instruction videos are great too!"


Rep reply posted 2018-04-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you so much for taking the time to fill out the survey and for giving us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-02

Great place for repair information and parts

"I needed to repair my Kitchen Aid Artisan KSM150 mixer. The repair videos were extremely helpful and the replacement parts were a very good price. It works great! Thank you! "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2018-04-04
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T
Customer Correspondence Team”