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Product & services pricing
4.01/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.30/5
Customer service:
4.04/5
Return/Replacement policy:
4.04/5
Featured Review


Verified
5/5

2018-04-11

Good seller

"Fast shipping, product as described, easy to install, cannot complain."


Rep reply posted 2018-04-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-11

Great service

"Great service and Fast delivery"


Rep reply posted 2018-04-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
2/5

2018-04-11

Shipped wrong part- when washer was delivered, opened the box and instead of washing maching hoses had electric oven element

"Still waiting to hear about returning the wrong part shipped, to obtain the correct part."


Rep reply posted 2018-04-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We're always striving to improve our customers' experience, so we appreciate your feedback. We did get your email about the incorrect part, and we apologize for that warehouse mispick. However, we need some additional information to get you the right part. We have attempted to contact you, without success. Please reach out to us via phone or live chat so we can work with you to get this resolved.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-11

Great timing!

"Ordered the part. Arrived when I was told it would. Good results!"


Rep reply posted 2018-04-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-11

Excellent Service!!

"My package wasn’t delivered for one reason or another and they ordered and shipped another part the next day at no charge to me! Some of the best customer service I’ve come across!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2018-04-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-11

it fixed my problem

"GE upright freezer control quit working. Order a replacement nd easily installed and now my freezer works."

Detailed Review Benchmark + -
Pricing of products and services
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Rep reply posted 2018-04-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-10

GE dryer "door switch"

"Got what I needed, shipped fast and came in a timely manor. "


Rep reply posted 2018-04-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us and that we could help you fix your appliance.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
4/5

2018-04-10

"Experience was good. I'm very happy "


Rep reply posted 2018-04-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Let us know what we could do next time to earn a 5 star review!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-10

The correct part delivered timely as promised

"I ordered the ice maker shaft for a refrigerator/freezer. The video showed me how to repair. The correct part was sent in the promised time. It was a 10 minute fix after receipt."

Detailed Review Benchmark + -
Pricing of products and services
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Rep reply posted 2018-04-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-10

Easy

"Easy find and arrived on time."


Rep reply posted 2018-04-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-10

Excellent service

"I received the parts I ordered in just a short time after submitting. The parts fixed my noisy dryer!"


Rep reply posted 2018-04-12
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing. We enjoy hearing from our customers.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-10

it worked - found the needed part

"great all around; viewed how to video which was linked in the website and the receipt - excellent - thank you"


Rep reply posted 2018-04-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
2/5

2018-04-10

POOR DESCRIPTION OF PART, GOT STUCK WITH SHIPPING COSTS

"Tried to order a control panel, got a toe kick panel instead. Picture was too blurry to tell and description was just "panel". Part cost $60, which seemed reasonable for a control panel but very expensive for a toe kick panel. ANyway, have to return it and I am out the outrageous shipping and handling charges."

Detailed Review Benchmark + -
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Rep reply posted 2018-04-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to share your experience with us. I apologize for any confusion you may have experienced. I looked into the part you ordered (http://www.appliancepartspros.com/whirlpool-access-panel-wpw10441006-ap6021433.html), and in addition to the front and back photographs of the item, there is a labeled diagram that shows the part is placed at the very bottom of the appliance. Additionally, if you ever have any confusion about whether a part is the correct one for your model, remember that we are open 7 days a week, from 7 AM - midnight EST, and we're happy to help.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-10

GOOD COMMUNICATION

"Has kept us informed on when the item will be shipped"


Rep reply posted 2018-04-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-10

A perfect company to do business with!

"The whole working-with-appliance-parts-pro-experience is wonderful. From the search, the parts diagrams, the Q and A section, and especially the videos, I couldn't ask for more. I've purchased items from rollers to washer and dryer motors and have never been even remotely disappointed."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2018-04-10
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We appreciate your repeat business!

Kind Regards,
Cheryl T
Customer Correspondence Team”