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Product & services pricing
4.01/5
Chance of future purchase:
4.30/5
Shipping & packaging:
4.29/5
Customer service:
4.04/5
Return/Replacement policy:
4.04/5
Featured Review


Verified
5/5

2018-04-08

Microwave Fuse

"Immediate product availability; shipping via Fed Ex not so good. Shipped on 4/2 not due to arrive until 4/10. I have used Appliance PartsPros numerous times and have always been very satisfied and will contiinue to use their services."

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Rep reply posted 2018-04-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-07

Good experience

"Got what I ordered in a reasonable amount of time. Very happy. Would do it again."


Rep reply posted 2018-04-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-07

Perfect Fit!!!

"Thank you for the video supporting the installation!"


Rep reply posted 2018-04-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
1/5

2018-04-07

Shipping was horrible

"I ordered my part on Wednesday and received it 10 , working days , later. Web site advertises 1.6 average days shipping. I sent an email for inquiry after 4 days . No response "


Rep reply posted 2018-04-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“We're always striving to improve our customers' experience, so we appreciate your feedback. It looks like you chose our Economy shipping option, which does arrive within 3 - 6 business days. You placed your order on Saturday 3/31, so it shipped on the next available business day, Monday 4/2. Per your tracking information, it did arrive on 4/6, four business days after shipment. We also have no record of an email inquiry from the email address associated with your order, so it may not have gone through. I apologize for any inconvenience this has caused you.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-07

Lint filter replacement

"replacement lint filter fits perfectly and installed in 30 seconds
"


Rep reply posted 2018-04-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-07

communication

"Prompt notification of shipping and delivery."

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Rep reply posted 2018-04-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us and that we could help you fix your appliance.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-07

Great service

"Excellent service and fast shipping."


Rep reply posted 2018-04-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-06

Timely and just the right part

"Shipping was awesome! I ordered on Fri., they estimated delivery on Mon., I received it Sat. - sooner than anticipated. The part was exactly what I needed and the instructions were a plus."


Rep reply posted 2018-04-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-06

Easy

"The graphics to pick my product were easy to follow and the delivery was impressive fast. I got my stove working like brand new once again. Thanks for your services."

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Rep reply posted 2018-04-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
4/5

2018-04-06

Easy to order

"This web site was great to determine the parts I needed and to get them on order. After ordering I was a little surprised that I got a notice they shipped that day, but they didn't arrive for a week? I am in Indiana and the parts came from Kentucky by US mail, so should it have taken a week? Overall it was a good experience, I am just happy I wasn't without my appliance while I waited for these parts."

Detailed Review Benchmark + -
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Rep reply posted 2018-04-09
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing. We enjoy hearing from our customers.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-06

Easy!

"Excellent experience. Very easy to use!"


Rep reply posted 2018-04-06
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-06

Excellent advice

"Spoke with a rep. Explained my issue. She advised of what the problem might be. We determined it was the control board. Ordered it. Received & installed it. Buttoned everything up & turned the power back on. My dish washer worked from the start. Great!! Saved a boatload of money. Thanks for your assistance & having the part in stock. Great service!! Thanks. I would recommend you to friends & family."


Rep reply posted 2018-04-06
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for completing the feedback form. We are happy you chose us and that we could help you fix your appliance.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-05

Delivered as promised.

"Good pic and description. Got what we ordered. Satisfied with everything."


Rep reply posted 2018-04-06
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-05

Stove top Griddle

"This was easy. I looked up the part number and placed the order. Previous orders were also done quickly and efficiently when more look-up was needed.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2018-04-06
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for filling out the survey. We appreciate your review.

Kind Regards,
Cheryl T
Customer Correspondence Team”


Verified
5/5

2018-04-05

Easy Order and Fast Delivery.

"Easy Order and Fast Delivery."


Rep reply posted 2018-04-06
A rep from AppliancePartsPros.com, appliancepartspros1, has responded:

“Thank you for sharing. We enjoy hearing from our customers.

Kind Regards,
Cheryl T
Customer Correspondence Team”