"Ordering was easy. The part got here on time and a great video on how to replace it. Thanks. I saved a couple hundred dollars by doing it myself."
"got right to the problem. order parts and came with in a week . great service help points."
"The parts description did not indicate all the parts that were included, or not included for those that are required to replace this mechanism. It’s unfortunate that I had to pay $50 to find out that one specific component of the mechanism was not included."
“Hello,
We are sorry to hear you experienced an issue with your order. I do see the part ordered was an extension assembly which should have included a spring and bracket assembly. We do have an image of the part on our site showing both items which should be included with your purchase. It is not showing in our system that you have contacted us regarding an issue with your order. If you are missing an item from the extension kit please let us know so we can correct the issue. We can be reached via phone at 877-477-7278 or chat. We are open Monday-Saturday 7am-8 pm Eastern Standard Time. Kind Regards,
Kayla
Customer Correspondence Team”
"One of the brackets came broken in the package was hoping for a replacement part "
“Hello,
We are sorry to hear a part arrived damaged! We have as of today 12/5/2023 reached out to you in regards to filing a damage claim and getting a replacement sent out to you free of charge pending photos. We are sorry this happened and will get this resolved for you. Kind Regards,
Kayla
Customer Correspondence Team”
"Easiest to use website was important factor. Also GOOD prices and FAST shipping."
“Thank you for using our site and for your feedback. Your comments are most welcome. Kind Regards,
Kayla
Customer Correspondence Team
”
"The gasket fit and the site was easy "
“Thank you for taking the time to review our site. We enjoy hearing from our customers. Kind Regards,
Kayla
Customer Correspondence Team
”
"It took about 20 minutes to install this new control board, now it's working like a charm."
“Thank you for writing this review. We are happy to hear that the repair went well. Kind Regards,
Kayla
Customer Correspondence Team
”
"The website help me identify which part I needed in addition the video gave me the confidence that I needed to repair my appliance. This save me hundreds of dollars."
“Thank you for using our site and for your feedback. We're so glad that you found our repair videos helpful! Kind Regards,
Kayla
Customer Correspondence Team”
"Looked up the part and ordered with no problem. Samsung however back ordered the part because they probably have to make a lot to satisfy the failure rate of this $2000. range I am stuck with. Part showed up after a few weeks. Thanks for getting it to me. I certainly will use you again for the next time this piece of junk goes down.
"
“Thank you for sharing your feedback with us. We look forward to helping you with any future appliance repair needs you may have. Kind Regards,
Kayla
Customer Correspondence Team
”
"Website was easy to use and had the part I needed for a not new refrigerator."
“Thank you for completing the feedback form. We look forward to helping you with any future appliance repair needs you may have.
Kind Regards,
Jason
Customer Correspondence Team”
"The parts got here. I haven’t installed them yet. "
“Thank you so much for taking the time to give us feedback. The kit can be tricky to install so if you need any assistance be sure to let us know.
Kind Regards,
Jason
Customer Correspondence Team”
"Delivered was early and the utensil holder for the dishwasher was perfect. Thank you for making it easy "
“We are happy everything worked out. Thank you for your valuable feedback.
Kind Regards,
Jason
Customer Correspondence Team”
"Ordered the item and received it within days. Great."
“We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!
Kind Regards,
Jason
Customer Correspondence Team”
"I paid extra for next day on Saturday, I did think it may not wor but thought I would be informed of this situation, I figured everything was automated and, at worst, I would have my parts on Monday. Also the motor came with different electrical connections, no indication which is which, no schematic, no directions. I think a little piece of paper should not break the budget."
“Unfortunately, our warehouses are closed on the weekend. We have refunded your shipping cost since you were unaware. The manufacturers normally do not include any instructions with their parts. We have agents available to discuss installation with you at no additional charge should you any assistance. We apologize for the inconvenience and misunderstanding.
Kind Regards,
Jason
Customer Correspondence Team”
"Everything went well & it's great to be able to use the refigerator drawers again. Thanks for the instruction video. It was a big help."
“We're so glad that you found our repair videos helpful! We appreciate you taking the time to leave us positive feedback on your experience.
Kind Regards,
Jason
Customer Correspondence Team”
"Easy fix after part arrived"
“Thank you for choosing AppliancePartsPros.com for your appliance repair needs. We appreciate your review.
Kind Regards,
Jason
Customer Correspondence Team”
A rep from AppliancePartsPros.com, appliancepartspros12, has responded:
“Hello,
Thank you for taking the time to let us know how we did. We look forward to helping you with any future appliance repair needs you may have.
Kind Regards,
Dixie
Customer Correspondence Team”