"Not worth the savings. They won't help you when you need a return. They ignored my emails in purpose so I was out of the date required for the return! They **** a major ****!!! I have emails to prove it."

"What they sent was complete junk and not an exact aftermarket part as advertised. It looked significantly different than what they picture on the web page. When installed, the part did not work. Multiple phone calls, emails and chat sessions have resulted in no action on their part. I completed the online form for a refund. Now that more than 30 days have elapsed, they are saying I am beyond the 30 day window even though I was not when I initiated the return. The chat person puts themselves as a firewall between you and the returns manager they said has to call you. I asked for contact information and was told it was too loud on the floor to take phone calls. I asked for email and was given a URL. I asked again for email and my chat session dropped. "

"Right Part, Quick Delivery, Great Price, No Problems - I'm Happy!!!"

"I purchased (1) part for my microwave oven. They shipped (2) parts for a Ford/Lincoln engine. I called four times and left a message as this was my only option by phone. I also emailed a detailed description with pictures of the wrong parts that I received. I did not receive any response whatsoever. I even tried to dispute the order through PayPal. PayPal at least able to get a response, but the response was that the shipment went out and was received, which is true, but nobody has acknowledged that they shipped the wrong parts. There was no interaction with a human at any point. My claim was denied by PayPal, I am out $30.62 and I never received the part I ordered for my microwave oven. Their customer service is not the worst IT'S ACTUALLY NON-EXISTENT!"

"I ordered suspension rods for my washer. There was no description in the website on the length of the rods. When I received them, they were too short. I emailed them numerous time to try and get a return label with ZERO response. Worst customer service ever!!!!"

"I placed an order with fedex two day shipping.
As I checked on-my order they shipped it reg mail!!!
I called and emailed before it was to ship with no answers to either. They do not answer their phone. So I had to buy it from another company to ensure I received the part in two days. This company ****!!! Only email contact and the run around! They charge you a restocking fee and shipping charge to return,.
I’ve emailed over and over to no avail! This was their mistake! Scam company to get your money! And they don’t care! Don’t do business with them! Terrible company!"

"Got my stuff, well packaged, and a great price. Thanks again..."

"THE ITEM WAS DELIVERED ON TIME,AND THE CORRECT PART WAS IN PACKAGE. I WOULD RECOMMEND THIS COMPANY IF YOUR IN NEED OF APPLIANCE PARTS."

"The replacement auger arrived very quickly. Between the printed instructions and YouTube, I was able to install the new auger in 15-20 minutes.
The front case of my ice bin was different from both instructions but I was able to figure it out. All in all, a great transaction to fix my broken ice auger. Great price, fast shipping and a quality part."

"Easy to search for replacement ice maker for older Maytag . Great price and fairly fast shipping. Wasn't OEM exact but works perfect and installed in less than 10 mins!!!"

"Terrible. Refused to accept return after they sent wrong part! Refused to respond to my emails requesting a refund!

Stay away"

"They do not ship your order....nor do they answer their phone or respond to numerous messages left or answer any emails. They quickly charged my credit card, though. I'd give them zero stars if allowed. This is clearly fraud."

"I’m a victim of being scammed by this company and wish I researched them before placing an order.

I followed the FedEx tracking of the “2-day” shipment. When the expected delivery date passed & the FedEx website made it appear my order wasn’t moving & stuck at a location, I grew suspicious & called FedEx. They opened a special case and called me later in the day to say the package was lost and to have the shipper (ApplianceParts365) contact them to initiate the “lost package process”.

I informed ApplianceParts365 of what FedEx suggested only for them to reply with the same tracking link I’ve already been following which shows the package not moving. I never got a response after I explained the issue again.

On a later date, I was lucky enough to chat with them through their website. Again, I was presented the FedEx link and again I had to explain the story. Eventually, the ApplianceParts365 representative said they would make a duplicate order and I would receive an email with the order # and tracking info. I never received this.

Over the next few days, I sent more emails asking for status for which they ignored.

Then one day, I caught them on their chat feature again. This representative acted like I never chatted with the previous person who made a duplicate order to send me. This person was very argumentative and said he/she won’t do anything until they are given proof that the item was lost by FedEx. I called FedEx numerous times and they tell me they can’t do anything as they need information only the shipper can provide.

How can a “company” continue to scam consumers like this? As I write this on 4/25/2022, they have 342 reviews on the Better Business Bureau (BBB) website with an average rating of 1-star and an “F” rating. Rather than further dealing with the headache they caused me, I ended up disputing the charge with my credit card and was quickly refunded by them. I hope the credit card company doesn’t let them off the hook though. Someway/how, ApplianceParts365.com website needs to be shut down!
"

"I ordered a crisper drawer for my refrigerator. It arrived badly damaged. I have called and left a couple messages and have yet to get a response. Overpriced and zero customer service. Looks like I will be disputing charges with credit card company. "

"Very frustrating to say the least. We received a defective part and they do not respond to requests for a return. We should have read the other reviews first. I don't understand how they are in business."