"I ordered parts for my refrigerator before I checked this company's bad reviews. (my bad)
Anyway, the cheaper part came in fine but the other one was broken in 2 spots.....not usable at all!
The shipping box looked fine so more than likely it wasn't broken in shipment. I am out $65."
"Ordered a part from them, received a different one. They do not respond to emails or phone calls. Placed a dispute on PayPal for refund."
"I ordered a part from them with 2 Day shipping, when the part got here, it did not have the correct pieces that match up to the wires. After 30 minutes of hold time and finally talking with a tech, they said the part I needed was supposed to be in the shipment but was left out, a week later here I sit still with no part. I have called my credit card company, due to all the negative reviews, they are going to credit my money back. Do not order anything from this company!! They are horrible!!!
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"After waiting almost a month to receive my order, only one of three items were shipped. The person I was corresponding with would not acknowledge that my order was not complete, and insisted that I had been shipped everything I had paid for. They would not offer me any venue to receive a refund, and I will never order from them again."
"As many of the reviews state, they'll take your money real quick but trying to get product out of them is a nightmare. I've now had to dispute the charge with my credit card company because they won't process the refund. Wish I could give 0 stars"
"Had to call about part said it was out of stock but they just got a shipment of them in said they were shipping it out and didn't had to call a week later they said will have it upgraded to FedEx Express shipping have it in two days that was 4 days ago do not recommend if you need it soon "
"On 3/23/19 I ordered parts for our LG dishwasher and paid via AMEX. They immediately took my $$.
First, I get a message that my item has been shipped on 3/25/19 and it will be 2-9 days standard delivery. So I wait and watch the USPS. Then on 4/9/19 I get another email saying my item was shipped and it will be 2-9 days standard delivery. Never showed up! So I went to their website and hit the CHAT tab...completed the email form ( there is NO Chat) and sent it. Never got a response.
So next I found their customer service number(***-***-****) and called that. Got a loop recording that kept telling me all customer service reps were handling other customer and they would be with me shortly. After about 8 minutes of this loop message, it clicked to VM and asked me to leave an message and I would get a return call.
Never got a return call. So the following day I called again...same thing happened. This time I left a message stating that I was unhappy with my purchase and was going to request AMEX to dispute this order and refund my $$$. Still no response.
So, today I am calling AMEX... this company is a total scam."
"I ordered online it took them 12 business days to ship it. Poor customer service when I reached out to see why it didn't ship. I had to contact them every day to make sure they did what they said they would do. On the bright side when I did receive my order it was intact and correct. But the amount of time it took was ridiculous. Will NOT use them again.
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"I am very pleased with my service with the service. They answered all my emails with helpful information. All my concerns were solved. The product its self was correct and my order arrived on time "
"Stay away from this company at all cost. After 2 months finally got my dispute resolved in my favor. They sent me the pump in a flimsy box without proper packing material. Needless to say the pump was damaged. They would not respond to me after numerous calls and emails. I was able to get the credit card company to stop payment. After 2 months the credit card company could not get hold of them and they ruled in my favor. STAY AWAY FROM THESE HORRIBLE PEOPLE/COMPANY. "
"I purchased 2 small parts and was given a delivery date of 2 - 9 days. However, we are in day 18 and the parts have still not shipped. I have been given a tracking number, but the part haven't shipped yet. I contacted customer service after 10 days and they advised I would have the parts by the end of the week. Yet here we are 7 days later and I neither have the parts nor have they shipped. I would reccomend ordering from somewhere else!!"
"I order, it didn't ship... I called twice, they never answered. I chatted, they hung up. I emailed in all caps, and what do you know? All of the sudden I received a notification that it shipped. I will never order from them ever again.... Don't have an online ordering service if you are not able to quickly fulfill orders!!!"
"TLDR: Horrendous customer service
Ordered parts for a GE stove from them. They didn't say it was on backorder until I reached out to them 10 days after purchase. They then tell me that it will be 2 to 3 weeks since it is on backorder. The site during purchase and even right now say that the parts are in stock.
They asked if I wanted to switch to OEM parts that they have in stock, I asked "How much?". They then tell me another story that one of the parts will still be on back order.
They kept trying to get me to cancel my order. They are very unorganized.
I kept asking to speak to an actual person, they will only respond through email and ignore all requests to speak over the phone.
Absolutely horrendous customer service."
"I wanted to thank you guys for your help getting my Whirlpool Duet control board to me. Doug was very helpful. It was exactly what I needed as we are now back in business doing wash. I never thought I'd be so happy to do laundry!"
"Wow! Where do I begin? I love how easy ApplianceParts365’s website was to navigate. I was able to quickly (AND cost-effectively) order a part for my washing machine with a fast shipping option that worked with my needs!
When contacting customer service, I was equally impressed. Kyra provided prompt and flawless responses to my emails and even took care of me regarding an issue with Fedex. I would completely recommend buying appliance parts from this site. Fast. Easy. Great prices and even greater people. I am a customer for life!
Caitlin - busy mom and small business owner "