"I ordered a dryer through Appliance Connection and wanted to added white glove delivery and haul away service for the old dryer. I worked with Arra P to add these additional services, he was very diligent and professional in handling my request. I highly recommend this company."

"My original order had a backorder estimate of 2 months but has taken a total of 7 months to get shipped. The manufacturer delays are outside of Appliances Connection's control, but there isn't proactive communication about delays because there are just too many and the customer service reps are swamped.

My advice is to be patient and set reminders to send follow up questions with the email support ticket system. It might take multiple service ticket / email representatives before reaching one that can fully resolve your issue. Each representative I dealt with was polite and tried their best, but there are different levels of order details that they can see.

For me, I was about to receive an oven, but the warehouse discovered it was damaged before shipping it out. A replacement order was made, but resulted in me getting placed at the back of the queue by mistake. I tried both by phone and email (via the ticket system). Only the email representative Latoya Johnson understood what happened and promised she would try to allocate an oven for me manually when the next shipment arrived. She also proactively involved her supervisor to aid this process, and it was a success!

I understand Latoya had to go the extra mile to remedy this issue for me manually. Her diligence and perseverance erased all the other frustrations I had on the misinformation I received before from other representatives. I wish there can be more representatives like Latoya. I hope her peers admire her and can learn from her."

"I was connected with a representative almost right away. Martin Somah helped me with an exchange, and checked the status of different orders. He was able to email me in real time so that I could have documentation of the order statuses. Martin was polite, professional and efficient."

"Had the pleasure of working with Edward H to resolve an issue. Service was awesome, he guided me to the correct department and answered all my questions. Very personable, professional and helpful."

"This was one of the best online shopping experiences I have ever had. I got the exact hard to find product at a fair price, shipped fast and helpful details constantly emailed about the progress of my order. Thank you! "

"A challenging appliance exchange dealt with care and kindness in a businesslike, timely fashion. God Bless Appliance Connections."

"Window AC is good. Fair price"

"Again an outstanding support from customer specialist Martin Somah! We bought a Miele washer and Dryer and a connecting stacking kit to be able to stack them on top of each other. First the stacking kit was missing when they delivered the dryer :( then when it came the installation hardware was missing and the team who was supposed to install it used just 4 screws they had in the back of their truck and just drilled it in the washing machine. They didn't even know that there had to be sealing rings and retaining plates installed, so the dryer is properly secured on top of the washer (I found that out in an installation video I watched) the first customer service didn't really help us and delayed the whole process of getting the missing parts. I got so desperate that i wrote Martin who helped us with another issue before (super nice, friendly and fast support too) who again straightened everything out and we got the missing parts. I can't praise him high enough. He is so far the best and most professional customer service specialist i know. Thank you!!!! "

"The variety of brands and clear information on each item are a boon. Delivery was quick and the team were kind and efficient. Could have used a bit more communication regarding a problem they ran into when installing, but in the end they got the dishwasher in and it looks and works great."

"Martin Somah was extremely helpful, thank you so much! "

"I was really getting frustrated because I ordered this beautiful couch, Navy Blue Glory sofa and I could have sworn it was missing a cushion. Heavenly was so patient and kind and new the solution right away!! She sent me a diagram of the hidden compartment where the extra cushion really was!! She also saved your team from many bad reviews from me because already there was a separate mix up before this "

"Oven was delivered and installed before expected delivery date. Workers removed old oven and installed new open in short period of time. They were very knowledgeable and cleaned up before leaving."

"IM SO HAPPY WITH APPLIANCE CONNECTION "

"Myra provided great customer service "

"Martin Somah helped us in the process of our refund for a damaged appliance, he was very polite and prompt and it was appreciated!"