"We needed to return our purchase. In removing the old oven, it was discovered that it wasn't actually broken. A wire was severely damaged but repairable. Thus, the new purchase was not needed. Amanda L. was incredible at helping us get the item shipped back and a refund processed. Our next appliance purchase will definitely be with Appliances Connection (we will just make sure the old appliance is truly broken first LOL). "
"I had a problem with the shipper and reached out to Appliances Connection for help. Martin Somah was a model customer service representative with his prompt and thorough attention. He really went above and beyond. I'm very pleased with Appliances Connection and will definitely look to them for my next appliance purchase."
"Martin Somah - was my follow up customer service representative for an order placed (preium dishwasher). I had additional questions that my original sales person was not able to provide. Martin went 100% customer service overboard for all my questions and order update needs. Not only does Appliance Connection offer outstanding products, but they also have the quality people to make your buying experience a WOW factor.. love it
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"Great customer service. Mr. Gregory Morris was helpful person at the time of our conversation."
"I ordered a washer & dryer set, but the dryer was indefinitely delayed from the manufacturer. Appliances Connection graciously replaced the dryer with an upgraded model that was in stock, and it is on the way. Now that's what I call customer service!"
"With supply chain problems, we are all looking far and wide for the items we need for our projects. Unfortunately, sometimes that means working with various e-commerce or remotely located businesses that are hard to trust.
Appliances Connections has a great and easy to use site that gives realtime inventory. In my case, that inventory was very accurate and they were able to partially ship a complex order quickly. One item was delayed and when I inquired about an alternate version of the same item, the support rep immediately made the substitution and the item was on a truck the next day!
Outside of the great ordering experience, their post-sales support is great. My project changed a bit and I had to return one expensive ($3,400) item. I contacted support via the web and my rep (Martin Somah) opened a ticket and took me through the process of validating the item, and packaging it. He even scheduled the LTL pickup of the item.
About a week and a half after my item was picked up my purchase price (minus shipping, clearly outlined and explained prior to purchase and return) was refunded!
I will 100% be buying with this company in the future. The combination of inventory, real-time updates, simple processes, and a highly empowered support team make them great to work with. "
"Looking for a specific dishwasher, out of 6 or 7 online retailers I checked, they had the soonest date, so I went with them. Then they told me it was out of stock, and I could choose a different color. So I did, but even then it is ending up taking several more weeks. After it shipped, but I haven't received it yet, Home Depot had it for $300 less. They refused to price match because it already shipped. They refused to budge or give me any kind of discount. They wouldn't cancel without a $150 fee. Cancelling and ordering from Home Depot would've saved me money, but the wife doesn't want to wait unless we can get the full $300 off. I hope they are happy about following their policies to the T, because I will never forget this incident, and I will never order from them again. I am ending up out $300 more than I needed to be, with a dishwasher in a color I don't want, about a month out from the date I thought I would get it. BOOOOO!!! Zero customer service or care about my experience."
"AppliancesConnections was very responsive to my questions and Candice provided quality service"
"First time buying from this company and pleasant experience, Great customer service! . I had a little issue with my order that was resolved right away by Ledio, he was super nice and helpful. "
"Lidio was awesome to work with. Solved all issues, explained everything perfectly and got the order processed. Thank you so much Lidio!"
"Ordered multiple appliances for a great price. Three of them arrived with some damage. Contacted customer service. Extremely helpful and prompt. Replacement doors are ordered and a certified technician will install them once they arrive. "
"Ledio helped me with my recent order that arrived damaged. He answered all my questions and concerns. Great customer service."
"This was my first time using Appliance Connection and it definetly will not be the last! I was helped by a gentleman named Ledio and he was extremely kind and helpful and answered my 7232 questions I had.( Since it was my first time ordering and setting up installation with them I had a ton of questions.) Not only did I get a great deal on my kitchen applianes and installation, everything I ordered came in on time and in peefect condition. The representative Ledio was helpful throughout the whole process and ensured I receved my order on time and that I was satisfied with my order. This was very easy to use and I highly recomend! Thank u so much!!! "
"It's not easy to find wall ovens right now. Not only did I find them on Appliances Connection, but when I was uncertain on tracking, installation, removal of old appliances, etc... Heavenly Paulling was amazing help on the phone. She answered all my questions. Didn't hurry me. Just made certain that anything I needed was taken care of. Customer service is key and people who want to help will have me going back for my next needs. Thank you!
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"Latoya Johnson was very helpful and professional. I had questions about shipping and she took care of everything promptly. Thanks."