"Luka helped us find an in-stock replacement for our original order which was back-ordered for several weeks. "
"I Spoke With Candice About An Appliance Issue. She Was Friendly, Very Helpful & Professional."
"Great experience with Luka! He answered the questions promptly and was able to help within minutes!"
"Needed specific help with handle color and change of shipping address. Team was able to assist on both requests including Luka with the delivery address change today . "
"We’ve purchased appliances through Appliance Connection on multiple occasions always with excellent service and satisfaction. Most recently we especially had great service from Luka when we had a misunderstanding with the buyers of our home regarding replacement of the range. This caused us to have to cancel that order. Luka was patient and extremely helpful in a very frustrating situation. Highly recommend Appliance Connection! Bonus points for easy customer service phone system with minimal automation and very low hold time; we’ll done!"
"We purchased two appliances for our kitchen refresh project. The refrigerator doors were misaligned (and not closing properly) at time of delivery. I contacted customer service, and Oscar Portillo assisted me with arranging for a technician to come out within days to fix the doors. Very happy with Oscar, and also very happy with the field technician who aligned the doors. Overall, a very positive experience!!"
"Luka is a STAR employee. First will say from my first call ordering a stove my experience with Appliance Connection employees proves polite protocol is in place. I understand this is a huge company navigating all over the map and on occassion there may be an 'issue' such as my case. Thank you Luka at Appliance Connection. Your efficiency, proficiency, outstanding professional capabilities in handling this difficult situation in my view are the highest qualities belonging in highest upper manager/ supervisory position. Your expertise along with skills managing to de-escalte customer frustration with an optimal voice of confidence and assurance that we could resolve the problem and arrive at a timely solution is not only a skill but a natural gift. These qualities are irreplaceable at any company understanding "customer satisfaction" begins with customer feeling heard and that's priceless to any business success. In fact it's key to customer satisfaction to returning for future sales. Thanks to Luka considering soon to purchase a new refrigerator. Wishing Luka a world of success and Appliance Connection continued growth and cultivation of valued employees. Sincerely , YaVaun Swanson"
"Doug in sales and Luka in customer service were both extremely helpful in organizing my order and then handling an exchange I needed after the typical period. Definitely will continue to send them my business."
"Good experience. Would recommend"
"My experience with Nino was exceptional. After going through "hell" since Monday on this website and after at least 15 calls to this website, I FINALLY was able to reach a person that truly showed she cared and "walked" me through the entire process.
She exemplifies exceptional customer service.
Don't lose her!
Rich Cecere"
"The woman I talked to was very competent and responsive. Quickly went to the lengths necessary to take care of my problems, and did so in a friendly way. "
"Martin Somah Was a very helpful customer service representative. He was the best part of the whole process. I was given confusing information about delivery but Martin finally got me to the right place. If it wasn’t for him it would be a much worse review!"
"When I called regarding the status of my order today and request for how to proceed in light of one item being listed as temporarily unavailable, Martin Somah, who answered the phone was completely wonderful. He answered my questions, was specific, resourceful, and went beyond polite to kind. Thank you, Martin, and thanks to Appliances Connection for the quality of this employee. "
"Great experience. Santiago Di Santo was super helpful in answering all my questions. "
"We bought our Cafe stove and Fisher & Paykel refrigerator and dishwasher from Appliance Connection. We placed all the orders with Giorgi A. No one could have been more helpful - Giorgi managed to get our White Cafe stove delivered to Florida in record time when no one else in the country had any in stock! They are easy to contact and it is so refreshing to be able to call a company and speak to the same person. I really can't rate Appliance Connection highly enough or the wonderful Giorgi
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