"Ana.B was very helpful and kind. The refrigerator door was damaged. She offered to replace the door and kept me updated until I was completely satisfied. Ana.B made the process simple. I received regular email updates. I will certainly continue to buy my appliances from Appliances Connection! Thank you, Ana.B!"

"Bought a range from them for around $8,000 in early 2021. Got the range a few months later no problems, got the vent hood couple of months after that, no problems there. They sent me a credit card somewhere during this process. I financed this as they required for their advertised 5% rebate. At some point around Sept 2021 I called their Cust Svc to inquire how to get the 5% rebate which was worth around $400. Over the next 6-7 months I made no less than 20 calls to their customer service department and was given numerous incorrect and intentionally misleading responses. They do NOT want you getting nor using this 5% rebate, and they make it virtually impossible to get it - they count on you just giving up.

Over the course of many months and numerous time-wasting calls I was told:

-It's part of your financing with Comenity Bank (the folks they finance with), you need to call Comenity. That went in circles as Comenity bounced me right back to Appliances Connection saying they have nothing to do with any 5% rebates.
-The manufacturers handle these rebates, I had to reach out directly to the manufacturer. My stove was from an Italian manufacturer called Ilve. They promised to send me a form on how to contact the manufacturer, never got it.
-When I placed another order in my cart, the credit would automatically be available to me. That's not true.
-I needed to go ahead and place a full price order, and the 5% would be applied. Ha!

After 6 months and so many time-wasting calls, I finally received an email with a "gift card." When you opened the gift, it gave you a picture of a credit card with CC#, Exp Date, CCV and Zip Code. It was through a website called yiftee.com and it looks like they went and purchased this from yiftee.

So now I'm finally thinking I can use this 5%. I needed to order a microwave, found the one I wanted for $610. Put in my cart, it allowed me to put in split payment so I started with the gift card. It accepted all the credit card info and I told it to use the full gift card amount, $405. It did, and came back and asked me for another credit card for the remaining $205 which I put in. All good, got my microwave a couple of weeks later.

BUT, they completely ignored the gift card and billed my personal credit card for the full $610! Now I am told their "billing department" will have to issue a credit, they have no record of the gift card being used. Somehow it magically vanished from my order.

Thank goodness I got my appliances, they did very well there. However, their customer service is the absolute worst. Some of it is absolutely intentional, there is no way incompetence exists at this level without it being required by management in order to frustrate clients in the hopes that they just go away.

Done with this company, hope they stand up and honor the $405 they owe me, but they are total scammers. I won't go back there and strongly recommend you avoid them. I've read plenty of other horror stories when people have tried to return incorrect or damaged shipments. Bad company, stay away!"

"Got an email confirming that the delivery was to be on Apr. 4, then got a robocalls all saying the delivery was to be on Apr. 1. Then got got three more emails confirming the Apr. 4 date. Then got 4 more robocalls telling me the date was Apr. 1, and if I had questions to call for clarification. Called twice, but got no answer and left voice mail asking what was going on, but got no call back. Each message l got advise of different delivery windows as well. I also got a message that the driver would call me 30 minutes before arrival. He did not call 30 minutes ahead, but instead called and said they'd be there in "about 5 minutes" which is when he delivered the item.

The actual delivery went well enough, but he was unable to provide any information on when the machine would be installed an the old machine would be taken away. He said he was "just the delivery guy."

I still have not gotten any information on how and when this transaction will be completed."

"I've been a customer of Appliance Connections for a long time and have purchased many products from them over the years. The selection is outstanding, as is the pricing and shipping experience. I really appreciate the extensive order history screen and the ticketing system for any communications.

It's really nice to be able to communicate with one associate who is familiar with the account and the particulars of the order in question. Special shout-out to Perach for help with a recent concern and getting it resolved!

Thank you"

"My wonderful experience with Appliance Connection was involving Perach.

This was my first time purchasing major appliances online and I must say I was nervous BUT after reading the numerous positive experience others had with Appliance Connection I figured I'd give them a try. What I love MOST about Appliance Connection is how they handle customer service. Their customer service is top notch and on point. I never had a question go unanswered within 24 hours. Since I ordered appliances during the covid debacle I figured there would be a delay and I was prepared for that. Appliance Connection did everything they could in their power to make sure I received my appliances as they were restocked. The delivery process is top notch as well. The entire operation is extremely professional. I would say if you are considering purchasing appliances online, consider Appliance Connection. If you are ordering during this backlog of materials manage your expectations and be patient. I don't think you will be disappointed with this company."

"Larteshia is incredible and should be considered for a higher position. What a personality and sooo helpful. I hope she advances soon because she deserves it."

"I had ordered all my kitchen and laundry appliances in August 2021; they were set up for shipment in February with Fragile Pak. Part of my order was to arrive on March 16, 2021, but never did. I finally got ahold of Fragile Pak, and they had no idea where my orders were. I you make an order just don't depend on Fragile Pak to deliver! I finally had to cancel my whole order of Bosch appliances because of them causing Goedekers to loose a $9476.00 sale."

"THE HELP I WAS GIVEN ,WITH THE PROBLEMS I HAD WAS EXCELLENT .I AM WAITING FOR EXTRA HELP AND THEY CONNECTED ME WITH THE EXPERTS IN INSTALLATION.BETTER IMPOSSIBLE"

"I bought all of my appliances here and recommended to my son that he do the same. They have the best products at the best price and their customer service is exceptional. I will continue to buy all of my appliances from Appliance Connection! "

"Purchased a new LG refrigerator from Appliances Connection in Jan. 2022. We got the refrigerator at a good price and relatively quickly in comparison to most competitors. The refrigerator delivery was delayed by several weeks (and we were in immediate need of an appliance), which is the only reason I am not giving 5 stars."

"My experience has been horrible for over two months now. Today was the 2nd time time out of over 30 calls to your company that I actually felt like something was going to be done about my horrible experiences since purchasing appliances with Appliance Connection. James, the customer service representative was very empathetic to all the nonsense I’ve experienced since ordering appliances in February, not to mention the first person I spoke with today actually hung up on me by pretending to transfer me to a supervisor when requested. I’m hoping my issue with installation will be resolved this week as stated by James."

"We purchased our new refrigerator from Appliances Connection. We were first assisted by Natasha and then Ledio V. assisted us with our order. Communication and help by both Natasha and Ledio were excellent. We always got prompt service in answering our questions. We appreciated the help from Natasha and Ledio in helping us make a good decision on our refrigerator purchase. We would highly recommend using Appliances Connection for any appliance purchases."

"I worked with Latarsha Haynes at appliance Connection. She was very patient and helpful and pleasant and professional . She answered all of my questions. Enjoyed working with her."

"Anne M. was great and very helpful in resolving the issues I had. She was knowledgable and answered all my questions. "

"MArtin Somah took his time and answered all my questions. Customer skills were superb and got me my long overdue refund! Thank You!!!!!!!!"