"Helped answer all my questions and responsive to my email when I had difficulty with the website. Will send another review with follow-up of delivery and installation. "

"We ordered a range and a microwave. We ordered white glove delivery for the range. The microwave was delivered, but because of an error on our part on the electrical connection, they could not install (which we had paid for). We were told that they would refund the installation charge. There was never a delivery fee for the microwave. We paid for all of the add-ons for the range--the electrical cord, white glove delivery, extra charge for bringing it up 9 steps, haul off, etc. We had to call multiple times because the original Invoice they sent had additional charges for appliances and services that we did not order. They said those would be deducted. There were no extra charges on our Invoice for the microwave--only the microwave and the install. After a few weeks, Appliances Connection notified us that they could not provide the range. Today, they finally refunded part of the money for the range but not all of it. After many phone calls and a complete waste of my time, they said they would send me another copy of the Invoice. I don't need ANOTHER copy of the Invoice. I need the $68.02 that they kept for no reason. We will not do business with them again. Very disappointing. I ended up finding the same range at a total cost of less than what Appliances Connection charged me. Very difficult to contact. Overcharged. Would not refund for services and product not delivered. Total waste of time. "

"Simple, easy and efficient ordering process. A+ customer service to answer any and all questions regarding your newly purchased appliance. Important details regarding your delivery addressed prior to your drop off to avoid any confusion. 10 out of 10 stars.

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"Thank you Anne from appliances connection for your patience and awesome time on the phone today you really shined a bright light on my day today together with Mike they made me a come back customer appliances connection is going to be my first stop when buying appliances from now on. "

"Made an order through Discount Bandit. After a week they sent me a message saying that the order was cancelled. I called Sama at Appliances Connection and she solved my problem quickly and now I'm back on track!"

"Santiago Di Santo was friendly, helpful and professional."

"Very good price for all the appliances. The customer service Santiago Di Santo is very nice and patient. He offered an excellent service."

"Would not recommend.

I made sure that the appliance I selected was in stock, but it still took 6 weeks to ship. This might have been acceptable if they shipped the entire order, but they did not. I've spent the last 5 weeks trying to get the remainder of the order shipped. With each consecutive phone call they apologize and say that the parts will ship next day.

I still have yet to receive the remainder of the order. I was told that I would be charged a $170 restocking fee to return the part of the order I have received. "

"The ease with which to get hold of a representative is a true selling point for me. In these times, this is how to differentiate different sellers. Wonderful to work with"

"Martin Somah handled my requirements and questions with professionalism and very quick. He was polite and willing to resolve all my problems."

"Mike Salcedo was well informed and extremely helpful! I would absolutely recommend Appliances Connection! Thank you. "

"The Bosch dishwasher I ordered has been back ordered since October. When I call and ask for updates, they are helpful and apologetic. Since my credit card was charged from day one, they reversed the charges until they receive the product. Dropped one star because the web site stated one months delivery and that didn’t happen."

"Anthony Haran in Customer Service was very patient in helping a perturbed customer (me). He offered several options to address my displeasure with third party delivery firm. Much appreciated."

"Darren @ extension 5115 was extremely helpful and quite the gentleman on the phone. I had a great experience because Darren is great at customer service. I am a librarian of 28 years and I know customer service and how important it is to get the help needed. I deal with sales reps on a daily basis and not everyone is a Darren, so it's great when you have a nice experience.
Thanks again, Darren!
Jo Ann
(Florida)"

"After many frustrating calls to try to find out why I had not received my grill I finally spoke to Barika. She was great! She called me back as she promised and finally got to the bottom of the problem. She is a great asset to your customer service department."