"I ordered from Appliance Connection SPECIFICALLY because they offered these options. I live in a rural area where none of the big box stores offer delivery. I was happy to find this option since I needed my appliances delivered and installed and thought I was making it easy on myself finding a place that included both. Imagine my surprise when 2 of the 3 appliances I ordered arrived with NO NOTICE and were delivered by a trucking company contracted by Appliance Connection that did not provide the installation or the haul-away I had paid for! When I contacted the company all they could offer was to refund my installation fee (which still hasn’t happened). I explained that the sole reason I chose them was because installation was offered and pointed out that they knew where they were delivering to for an entire month before my order arrived but no one bothered to tell me that installation wasn’t going to happen until the day my appliances arrived. In frustration I requested they just come pick up the appliances and refund my money since they can’t deliver on what they sold me but now they want me to pay the return shipping costs! Do not expect the “White Glove Service” as offered, apparently it is only available in select areas that you won’t be told about until after they dump your appliances in your driveway. This entire experience has been a nightmare and I just want my money back so I can go get my appliances from someone else. "
"Bought first time and here at this store online and had a great experience. Great price, Great delivery and Great experience...
Delivery guys are very professional and polite. I will buy again whenever I need home appliances from this company only. Better prices than Home depot and Lowes.
I recommend this to all...."
"Great experience. Updated info throughout order process was very efficient."
"Unacceptable customer service. I highly recommend NOT to purchase from this company. I placed an order on 9/14/21. The delivery date was set for 10/7/21. I was assured (or rather lied to) that the item was in stock in the warehouse. No delivery was made. I followed up with about 8-10 calls. Escalated the issue to supervisors each call and never got a call back from a supervisor or got the item delivered. When I call, operators are polite and want to help and promise to deliver results. Supervisors repeatedly dropped the ball and didn't care to follow up. No call-backs and no solutions ever came off it. My credit card has been charged, and I still haven't received the item. No explanation or a follow-up as of 1/11/2. This is gross negligence and lack of care for the clients by the supervisors. I'm not particularly eager to give any business a bad review; however, this is very much warranted to alert other customers."
"The ONE good Cust Svc Rep Adriane was the most competent and helpful of the previous 4-5 representatives I had spoken with throughout this dreadful process. She was very patient and went out of her way to ensure I got the "RIGHT" answers to my request/concerns. I think Adriane is the epitome of what a Customer Service Rep should be. She is and Oscar, Scholar, and true Asset to Appliance Connection and one for "ALL" Cust Svc Reps to emulate. Adriane gets a "SUPERB" rating.
Unlike all others I had spoken to previously, they all tapped danced, lied about items that were not in stock to make the sell and gave me the run around only to leave the problem for others to resolve. Lastly, because of the bad and misleading behavior of the previous 4-5 reps this rating is rated as VERY POOR SERVICE. "
"They were great and did far better than I expected.
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"Smooth transaction from start to finish"
"Martin is the man to speak to. My refrigerator took 3 months to come but he came up with a solution to rectify our issue in 5 mins. Order # 7893886"
"Believe it or not, the shipping was too fast, I know, great "problem" to have! . I contacted customer service and was assisted by Martin Somah who was able to assist me in delaying the delivery which was planned for tomorrow. Very happy with the service. "
"Placed a call to Goedeker.support (10/28-21) to discuss recent memo regarding delivery of my product (replacement of KitchenAid Double Oven). I wanted confirmation of my understanding of certain
items, i.e. oversized productsd, delivery of products, installation and removal, etc. Jodi Barney was my
contact and she explained each item I had concerns about in a very professional, knowledgeable, and amiable manner. She is a asset to your company."
"From the sale to the inquiries regarding delivery, everyone has been so helpful and friendly. Can't wait to get the delivery! Unfortunately had to cancel last week's delivery, but sure can't wait for the washer/dryer to get here!!!"
"The representative was very helpful in answering all my questions "
"I had the pleasure of working with Martin Somah and he was wonderful. He was efficient and thorough in helping me.. He resolved my concerns and provided a lot of options to me. He was of greatest assistance."
"Latarsha is incredible! She made my shopping experience with appliances connection so smooth and easy. She was extremely kind, patient and so knowledgeable about the appliances and shipping process. During these times when shipping is so painful and leadtimes are so long, she made me feel safe in knowing my purchase was safe and on its way to me. I can’t thank her enough!"
"Martin Somah, has amazing customer services! I needed information on my order and he promised me that he will look into it and follow up with me by email. He was so prompt and responded right away. Love the customer service! Highly recommended appliance connection! "