"Stay away from these guys! Appliance Connection took 4 months to ship me a unit that it knew was too damaged to function! Because it was late in delivery, I contacted the shipper who told me that the unit was damaged and that Appliance Connection had directed him to send it to me anyway. I got active and tried to determine how severe the damage was. The shipper took pictures and sent them to Appliance Connection. Appliance Connection refused to send me the pictures but said that a door was damaged but that the unit was functional and that they would order a new door AFTER I took delivery on the unit. I eventually talked with a customer service rep who said that the glass was broken in the door and learned that the unit was not usable. When I called to cancel the order before it was delivered (otherwise I would pay for return shipping according to the Appliance Connection terms and conditions) I received all manner of push back, including that I would wait a LONG time to get a new unit. I cancelled and ultimately did receive a refund two months later.
As it happened, I had a great experience with US Appliance.com who shipped me the exact unit in 3 weeks and at 10% less than Appliance Connection charged me.
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"Ordering our appliance from Appliance Connection was easy. We had to cancel it a month later unfortunately because of the present world wide delay for getting anything now a days from manufacturers. The rep at Appliance Connection was great to work with for processing the cancellation- he handled it all with no hassle. "
"It was a real pleasure speaking with Jody today. I had not received a confirmation email when I placed the order and was confused about the availability/shipping date as there was no information on the online dashboard. Jody was very engaged during our discussion and provided the status background for my order- it is on back order I discovered. She explained the situation with the supply chain, which I understand given the global situation. "
"Had the best prices. Excellent choices with informative descriptions. Delivered products in reasonable time and tracking system was very good. Very helpful with questions and extremely professional and knowledgeable.
Would highly recommend to others. Brisilda was exceptionally helpful and a pleasure to speak with. "
"Pamela was super! Took extensive time and effort to research my questions. Answered all but one, saying she would have the brand rep call me. Professional, organized"
"I had to cancel a Goedekers order. Though I expected the process to be annoying, I found that Jody (sp) was most helpful in effectuating it. She was informed, helpful and had a good sense of humor about the process. Happy that I connected with her. Melissa/Missy (on the earlier call) had also been helpful."
"Price was decent, but the delivery was super fast. I ordered a microwave on Friday evening, it was delivered on Monday afternoon. "
"Worked with me and got what we needed!"
"I love that there is such a large selection to choose from, as well as letting you know how many are in stock and when they expect the items to ship. Speaking with a "real" person is a also a plus in case you have any questions about your order."
"Item received in perfect condition. I requested a cancellation due to the arrival time was past the time I needed it. My request for cancellation was received after the shipping date so cancellation was not possible. Put a picture of the item on a card and said the item will arrive at a later date, recipient was pleased. I will follow through with giving it to the intended recipient."
"Ordered with appliances and was back ordered and it came before appliances. Still waiting for appliances."
"I had an item back ordered and wasn't sure if I had ordered the right services for my delivery and installation. Mariami helped me all the way through and I appreciated the assistance. It was prompt and professional. "
"Their webpage is easy to navigate, Appliances Connection has great inventory, they have prompt service and efficient delivery. I truly recommend this company."
"I have purchased 5 kitchen appliances from Appliances Connection over the past 3 months. The selection is excellent - every price point, every brand, every finish & color selection. Shipping is free and FAST! I ordered on a Sunday night and the appliance was delivered on Wednesday morning. You can hardly get better than that. Communication from their shipping company is superb. Tracking is up-to-date and on target. I will visit Appliances Connection the next time I need any home appliance. "
"We had bought a gas cooktop through a local business. They said it would be in at the end of August. But it wasn't and I was then told end of October. We are in the middle of a kitchen remodel and I needed this cooktop quickly. Appliance Connection had it in stock and I received it a week later. Thank you Appliance Connection for your excellent service. "