"Bought a wire harness that was listed as IN STOCK and ready for immediate shipping. Received no shipping notification within a week so I emailed asking if it had shipped. Was told "Item out of stock." Not even an apology for the inconvenience. I wouldn't have mind if either 1) item was clearly labeled as out of stock or 2) next business day notification that the item was out of stock. Instead I had to wait around a week cluelessly as to where my item was. I was understanding for a bit because it was Memorial Day weekend, but still.
I replied to their email saying I had to push my install back because of their crappy service. Their reply? "You can cancel your order if you want." Once again, not even a simple apology or offer to upgrade to faster shipping (which numerous other companies have done so for me because of stuff like this). On top of all that, they charged me $15 for shipping a small wire harness via UPS Ground. Total rip off.
Will never shop here again. What a mistake.
In response to Autotoys' follow-up:
1). You were NOT the only one who had this item in stock, nor the cheapest. I could have purchased this from three other vendors, or had my install shop directly order it, which in retrospect, is what I should have done.
2). I didn't cancel my order because at that point it had been OVER A WEEK SINCE I ORDERED. I was already forced to delay my install so it would have made zero difference.
3). There are no "UPS sur-charges" involved in this shipment; I live in an urban city with a million+ other people. Furthermore, I purchased a double DIN head unit from New York via UPS Ground and guess how much that cost to ship? $6.24. Additionally, I have shipped hundreds of items via UPS, FedEx, USPS, and DHL, and perfectly understand how shipping charges work.
4) What does free shipping for orders above $100 have to do its anything? 99.9% of companies offer something like this. Moreover, that doesn't negate ridiculous handing fees. Also, please note: I never claimed your shipping and handling fees were hidden; I purchased from you because of your surprising generally positive reviews, not to save a quick buck.
The bottom line is you need to improve your communication with customers and take a lesson in customer service. "
"Ordered an Auxiliary Input Adapter for my Toyota Sienna audio system. Information on web site was excellent in that I was certain I was getting the right adapter for my car. Item was received in seven days from ordering and that was over a holiday weekend. Item installed easily and works great."
"Took a little while to receive my order (a little less than 3 weeks from purchase) but it got here and it works great! I'm very satisfied with the purchase and would purchase from them again."
"Overall great experience with Autotoys! Delivery was as expected, and the amount of information to aid in install is well above average. I emailed them early evening Pacific time on a Friday for some tech info, and still received a response within 10 minutes! Would recommend to a friend, and will do business again!"
"Great service and fast shipment"
"Outstanding customer service. They are very fast at answering any question that you may have."
"Great product, great price, fast shipping, great service."
"Pricing was fair and the service was great."
"After a long time trying to find a way to get an aux input for my factory car radio. I came across the autotoys page and I found just what I needed it. The website was very helpful with all the videos and pictures they provide. The prices of the parts were cheaper than anywhere else. On top of all that they install everything for free so I saved money on shipping and time because I didn't have to do it myself. Rich the technician who installed the iPhone aux input in my car was very knowledgable about car audio and how to work Around the car so everything was professionally done. I'm very satisfied with autotoys. They offer a great service and excellent customer service."
"Great service and support for the product I purchased. They shipped the product fast and replied to my query within a day. I will buy from Autotoys again!"
"Excellent online service, processed and shipped very quickly. very professional, would glady buy from Autotoys.com again, very impressed "
"Great price and once I got the order straight (must have entered something wrong or didn't finish the order as I thought I had), I got the free shipping and product arrived quickly. Best price I found!"
"Super fast delivery, helpful installation and how-to videos. I now have bluetooth in my car!"
"Great customer service! Would not work after I installed the unit. I sent an email about the problem which was responded to promptly with the solution. Even gave me a discount on shipping the part I needed."
"Wanted to connect iphone to older audi TT. Did some research and found that Autotoys had best price.
Watched some of their free videos on youtube and decided that I could probably handle the installation myself.
Ordered Saturday afternoon, received updates throughout the weekend, took free delivery option and received goods, Grom ipod adapter for audi with bluetooth, that Tuesday, I live on Long Island.
Asked a question when I realized I didn't ask for the free t-tap and spade the video advised asking them for. The response was unbelievable. Not only did they add the parts for free, but one of their guys Rich gave me numerous tips and even produced a new video to help me complete the job because I was a bit nervous (I am not all that handy).
These guys seem to work 24/7, they are incredibly helpful and could not have made this installation easier for me. My local car audio guy wanted $500+ to install a similar system I installed myself for $155.
Rich, I really can't thank you enough.
Do not hesitate to buy anything from these guys and watch their installation videos which are incredible and make it easy to install the products they sell."