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Verified
5/5

2004-06-01

"Axion is a good place to buy from. Shipping was good and fast. CSR Andrew was very helpfull and nice. Prices are very good and thay have some hard to find stuff."

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Is easy to do business with
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Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
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Delivering products damage free
Delivering products on-time
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Overall technical support
N/A
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
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Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
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Verified
5/5

2004-05-28

"SUPER FAST AND HONEST would be the words to describe Axiontech's service.
Hello, my experience with axiontech has been great from the beginning. I ordered a duplicator and someone by the name Chris Johnson was very helpful and also suggested some parts that would make my system better. A very knowledgeable person.
One thing about them is that they told me if it was in stock or not. Some other places told me they had the parts in stock but it was all lies ....
Also from the time I ordered until I got it in my hands, was very very fast. One day after the order I called and someone answer the phone and paged Mr. Chris Johnson who picked up the phone quickly.
If you need somthing FAST and at a great price call Axiontech (They don't rip you off on the shipping).
If you need to ask someone with a lot of knowledge
ask for Mr. Chris Johnson.
It's hard to find honest people this days, don't waste your money.I'm telling you, why go with someone else?.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-05-24

"Best ever to deal with. I ordered some RAM sticks on the 20th and they are now here by the 24th. Crazy fast shipping and processing of my order. A boon to the hardware reseller community.

Best part? PayPal payments. I have heard negative things about this company's credit card processing but PayPal payment insures pretty much same day shipping. They may stock some stuff a little more expensive than some others, but they stock a lot of stuff at very low prices too, so I'll be hitting them up again for my future hardware needs. I'm just sad I didn't buy my CPU and fan there so I can get it this quick too.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
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Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
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Being easy to reach
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-05-19

"Would have to Suggest that every now and again i experience bad purchaces on-line -- with that said i took a gamble and purchaced a "Refurbished Monitor" only to Bring it home to have alignment problems.

All i can Really Say is.. Axion Tech went beyond there duty in honoring their end of the bargin and warrenty

whether New, Refurb, or Used -- I will never hesitate to buy from Axion Technologies ---

Like i said on the top "Sometimes things happen specially when online ordering" ... Axion Technologies Reconizes that and took every step possible to remedy the situation and then some

personal rating 9.9 out of 10 (i have never scored NE one a perfect 10)

i would personally like to thank the Axion Crew and look forward to doing further business in the comming future
"

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-05-14

"Great Company... Found them when looking for a hard-to-find item. Axion is one of 3 online merchants I buy most of my computer parts from. I particularly like their selection of OEM hardware - I know what I want and I don't need a fancy box, especially when I'm buying in quantity. I also appreciate their detailed Invoices/Reciepts, which look business-like, since I buy on a corporate charge card.
On the website, customer reviews of products are sometimes useful and often amusing... In-stock items have always shipped the same day order is processed.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
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Being easy to reach
N/A
Resolving problems
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Being knowledgeable
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-05-13

"Excellent response and prompt shipment. I am now blathering to get 50 characters in this review"

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N/A
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Overall technical support
N/A

Verified
5/5

2004-05-13

"Excellent Service. I had a slight problem with my order, and when I called (on a Saturday) a guy, who it wasn't even his job, helped me and fixed my problem very quickly. I'm definately going to order from them again in the future and would recommend the same to anyone."

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Verified
5/5

2004-05-13

"Great first experience with this company. Fast fast service! I received both a confirmation email and a shipping notice within hours of placing my order. Live web chat was very convenient in confirming that the item was in stock. Good prices too. Very impressed especially after dealing with several really bad online retailers. Will definitely shop here again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
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Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-05-12

"Customer service was friendly and quick to find answes to my questions. The items I ordered(VP201S, and zalman stuff) were shipped as promised and arrived as promised. Since I ordered the LCD, I wanted to make sure about their policy on dead Pixels. They are very understanding and have a great policy. 2 + dead pixels and it is valid for rma, fortunately I did not need to go that avenue. I plan to recommend to purchase his vp201s from this company."

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Verified
5/5

2004-05-11

"I have been purchasing computer equipments from Axion for my company for more than 1 year. Before we used Dell and had poor support. I am very pleased with the price and service I have received from Axion."

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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-05-07

"The service at Axion Technologies was great.
Use www.axiontech.com for all your computer needs.The proccess went as expected from previous orders, very smoothly.
"

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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-05-03

"Our company needed a large quantity of a specific hard drive model that I had a trouble locating. I placed orders with a couple of Internet vendors and despite the fact they were showing the drives I was looking for in stock, ultimately they were not able to supply them.
Axion located the drives I needed. It took a bit longer to have them shipped but they were the only supplier who was able to provide the product I was looking for at the very reasonable price.

We also had a problem with the first order because we bought the product that turned out to be incompatible with our equipment. Axion accepted the return without any problems and gave us credit towards our next purchase. We had to pay for the return of the wrong product but they waived the re-stocking fee since we were exchanging the drives for the correct model.

We placed another order for the correct drive and it was delivered without any problems. The salesperson who was helping me, Clay Nguyen, kept me informed and follow up on our orders. I did not have to deal with different people every time, Clay was my only point of contact which made things easier.

The company I work for is very selective in choosing our authorized suppliers and we decided to open a corporate account with Axion. We will use them again in the future.
"

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Verified
3/5

2004-04-23

"i decided to get a lite-on sohw-812s dvd burner for backing up buisness records and found my selection to be hard to find in stock at alot of online stores i normally use i found the lite-on sohw-812s retail version at axion technologies and was told it was in stock. when i unpacked it from the shipping box the first thing i knowtist was the lite-on sohw-812s box seal was broke then resealed (i recieved an opened box) so i scanned the box to take pictures of the box before opening i opened it and found the lite-on labeled ritek 8x dvd+r blank media was replaced with a lower quality yuden 4x dvd+r blank media i called axion technologies customer service a couple of times each time i was told it was shipped from the supplier (not in stock) they mentioned in a resonded e-mail that it was lite-ons fault but no contact person they talked to at lite-on was given they did offer me a refund but its quicker and cheaper to just buy the better blank disk. its a bad online store story like this that i wish i could have walked into a store to purchase this item.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-04-20

"Ordered very early AM Saturday morning, shipped out next business day (Monday), as I expected.
Would buy again.
"

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Verified
5/5

2004-04-18

"I am very pleased with the service I received from Axion. The item ordered was packaged extremely well, and was received exactly 3 days after placing the order online. I would definitely buy from this company again."

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