"The product purchased had a manufacturers defect and was discontinued. Axion Tech was diligent in trying to find a comparable replacement. However when this could not be achieved because of my cost limitations they were gracious in their willingness to reach an amicable refund settlement.
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"This was my first time ordering from Axion, but I am very, very impressed with their service. First of all, the stocked the computer case I wanted (which is a rare item) and had the lowest prices on the web. But, the best part of my shopping experience was the prompt response. Within minutes of ordering, I had an email notifying me that the package was shipped. The email included a tracking number and an attached PDF of the invoice. That is very uncommon for web-based resellers, and I am quite pleased. My only regret is that Axion does not carry the remainder of the items I want for the computer I am building, or if they do carry the items, it is not at the lowest price. Thank you Axion for your wonderful service."
"I have been an Axiontech.com customer since 2000 and I have spent close to 40k in this store by ordering online and also as a walkin customer. I have never had any bad experiences with this company. Orders are always on time and there return/refund policy is great. I like to mention Chris Johnson here. He helped me with basically every single order and provided all the technical help I needed. He always went an extra mile to make sure everything is correct, ontime and best prices. There are other good companies in Houston and I have shopped with them, but I have never received the service Axiontech provided to our company. That is the reason we keep shopping at Axiontech. "
"My experience with Axion has been very pleasing. The above invoice I actually was missing a part out of the order but when I called the customer service department, I was directed to the owner Andrew and helped within 30 minutes and the problem was solved immediately! I am more than pleased with the service I have recieved with them and will hope to do business with them for a long time!"
" The excellent customer service staff at Axiontech very graciously helped me find just the right motherboard to fill my needs.Carlos Navarro and Richard McCord provided quick answers and speedy delivery; cross-shipping me new models and makes when necessary, in order to keep me on top of the latest technology in motherboard products.
I thank them for working as hard as I do!"
"My experiences with Axion and, in particular, my sales specialist, Roy, have been outstanding. Roy and Axion shine brightly whenever the going gets tough. There is no order too difficult (except for Lian Li cases) to thwart Roy's resourceful ingenuity at completing the order. Axion's return policies are straight forward and hassle free. Personal service like getting a newly placed order to the shipping dock within 5 min -- no problem. I highly recommend Axion to anyone who wants the best in customer service."
"They charged me $37 for overnight shipping. They shipped the 21st(confirmed by e-mail) and I got the package the 26th. They refused to credit my account and blamed their drop shipper. I didn't order from their drop shipper and that is their problem. My problem is that I paid $37 for overnight and it took 5 days!
I have since been contacted by the CEO of Axion and he made an equitable arrangement and returned a large portion of my shipping charge. In addition to crediting my account, they took the time to listen to my complaint. I feel now that they have taken an intrest in their customer - ME."
"Axion Tech is a great reseller, they not only have good prices but also a great customer support.
My order got lost by the delivery company and Axion Tech was able to fix the problem very quickly.
Awesome service, and many thanks to Roy W."
"I highly recommend axiontech.com to anyone who needs hard to find parts and need a good dependable online store for computer parts. They are great I have never had a probelm with any of there parts or services. Chris Johnson is the sales rep. that I use he is wonderful!!!! I always e-mail him for everything. I have built over half a dozen computers with all there parts axion. Everytime I need a computer I just call or e-mail chris the specs that I need and he gets me a quote super fast always. I think one of the best things about this store is that they have ever imaginable item for sale. I mean when I went through and looked at all the types of motherboards they had I was shocked to find some that were up in the thousands and some that I had never heard of. I shop around allot but since I have started getting items from Chris I find that I just always end up back at there site. They are great and I highly recommend them to anyone who wants a store with good fast service, great products and a helpful staff.
10 out of 10 for Axiontech :)"
"Our company needed a specific computer component
that we were unable to get from Dell in a timely manner. Chris was able to provide the needed item same day which prevented our company from losing money by being "down" for several days. Chris did a great job and we will rely on Axion
Technologies in the future."
"First let me say Compaq wanted a ton of bucks for their products. :) I am a shop owner here as invoice above will tell you. I called for some tech advice and got Richard McCord on the phone. He was quick to assist me in the choices i had for replacement motherboard and usb support in the repair. Richard was very knoledgeable and even looked at every board in stock to find a suitable replacement for the compaq. The drive I take to get parts from Axion is well worth the effort. :) Richard helped me in more ways than i can write here in this comment box. You need to hang on to him for good employee's like him are hard to come by.
Thank you for the time and trouble again.
Regards,
Carl Smith
Sav U Sum Computers .... Livingston, Texas "
"GREAT SERVICE- I WILL ORDER AGAIN FROM AXION ! I LIVE IN TEXAS AND DELIVERY OF MY ORDER IS USUALLY NEXT DAY, AND THAT IS JUST LIKE BEING IN MY HOME TOWN. REGARDS-MIKE WESTBROOK"
"I am an experienced internet shopper. I have accounts with many online vendors that I use regularly. This was my first time buying from Axion Technologies and I had the pleasure of dealing with Annie, who walked me through the order process quickly and efficiently. I received the product quick and as promised. While the website is not friendly to Canadian shoppers, Annie was delightful. I was pleased that this company was ahead of the curve in having the particular motherboard I ordered. All the other vendors I could find had the old model. So Axion gets a nod for being ahead of the pack there. Price was excellent. Their choice of shipping options was excellent. I appreciated getting a PDF of my invoice, accompanied by and email with quick links to effortlessly track my parcel as it made it's way here. Packaging was careful and considerate.
I will buy from Axion again ... I need to pick up a P4 proc, DDR Ram, video card, power supply and drives. I will be calling them again, and I will ask for Annie!
Five stars out of five for me. Thanks Axion!
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"One of the items in my order was defective & Richard McCord was most helpful in arranging for an RMA replacement. Thanks."
"When I placed an order for two Registered ECC DIMM's on 12-23-2003, AxionTech's website showed 2 in stock in Houston. I live in Austin, so I ordered them UPS Ground and figured on a 2-day delivery. I received a delivery notice 12-26 that my order was shipped. I had to call twice for a tracking number because they did NOT have the items in stock, but ordered them from the manufacturer. I found out today that my order was shipped FedEx Jan 6 and won't be delivered until today. Don't rely on their online inventory. I had to wait two weeks instead of two days. I will not order from them again."