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Verified
5/5

2004-01-06

"Products was as stated and arrived in a timely manner. No complaints."

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Is consumer focused
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
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5/5

2004-01-06

"I lked your site, a little hard to understand all the references to mail order should be dne away with. You are a web store be proud and hang on the good times are coming...."

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Overall quality of the company
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Is consumer focused
Is trustworthy
Is committed to quality products and services
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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5/5

2003-12-30

"I mistakenly ordered desktop memory instead of notebook memory, so I call Axion up. The salesperson was very empathetic and sent me an RMA to return it for the right memory. I sent it back in and they shipped out the right stuff. Excellent customer service."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
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Web site being easy to use
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Verified
5/5

2003-12-24

"My experience with AxionTech was very positive! The DVD player works perfectly and their price was way below everyone else's! They shipped immediately, didn't gouge on shipping, and the item arrived even before they said it would! Their customer service was kind and professional. Really couldn't ask for more and I'm quite thrilled. Thank you AxionTech! ^^"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
N/A
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service making decisions on their own
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Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2003-12-23

"This is NOT the same Axiontech with whom I've dealt in the past. While placing the order, I selected the option to have the order shipped together. Instead, it was broken into three partial shipments. I paid for FedEx shipment. One part came by UPS. The third part has never arrived. FedEx delivered it to a store over 3 miles away, to someone at that store. The store has since gone out of business. Axiontech Customer Service has been unresponsive to emails. A single telephone call was received from FedEx, in which they indicated they would try to redeliver. Since the store they dropped the package at is now closed, that can't happen. Chinwe Obioha of Axiontech *said* a claim was initiated on 12 Dec and that "it usually takes fedex about 7 business days to approve it." Today is 23 Dec and the last email received from Axiontech was 15 Dec.

Axiontech was once my favorite online merchant. They have recently become overpriced and under-responsive. They now also keep credit card numbers in their database permanently. This is not the way a brick-and-mortar store works and is not the way an online store should work.

I once highly recommended Axiontech. I now highly recommend avoiding them.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-12-23

"This was some of the best customer service and product knowledge I have ever experienced. I will shop with them again. They have answers."

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-12-23

"The transaction went as smoothly as I would hope, and the product arrived in a timely fashion."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
N/A
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

1/5

2003-12-23

"Price Watch price was not honored. I asked for them to update the price and NOT to ship if they could not. They shipped anyway (for the higher price) and ignored my note and email.

Axion replied ONLY after this posting. Was told that they will only MATCH their Pricewatch price IF you call your order in. They wanted me to call LONG DISTANCE to work this out (let see if I have this right.. I have to PAY to get my money back?)Why didn't they call me? BUYER BEWARE.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products on-time
N/A
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-12-22

"Order was received in reasonalbe time in good condition. Item packing was fine."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-12-19

"I'm a first time buyer. I ordered a Dynapower Spiden 89-S case on 12-16-03 and recieved it on 12-19-03. I am very impressed with how fast they processed my order and got it out the door. I will definetly buy from them again. I highly recommend them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2003-12-19

"I have done business with AXION for several years. When my back is against the wall and I need both a good price, but most importantly, fast on-time delivery, AXION is my vendor of choice. I only wish they still did C.O.D.'s.

Dave
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2003-12-19

"Axion guided me to purchase incorrect product. Axion admitted to the mistake, but refused to refund expensive next day shipping costs. Blamed me as the buyer.

Spoke directly to the president, made me take photos and do the research with HIS supplier. Horrible experiance.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-12-19

"I was in need of an ASUS A7V motherboard and found one on the Axion web site. I placed my order at 2:30 pm and received a confirmation right away...Several hours later I received my shipping notice...I'am very pleased with Axion and the way that they do business. You can be sure that I WILL be doing more business with them in the very near future....WJT"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
3/5

2003-12-18

"Axiom had the item in stock - I sent email and asked to be certain. (Other vendors indicated stock but did not actually have any.)

Shipment was prompt, no complaints there. However, on the web site, the weight for the item was listed as 32 pounds, yet the UPS manifest shows a weight of 18 pounds. However, the shipping charge that was applied to the order was for 32 pounds.

Now, the few dollars difference will not affect my financial well-being. However, this is dishonesty, plain and simple. I doubt I will be using these folks again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-12-17

"I placed an order over the phone. The representative was polite. The motherboard was at my doorstep within 5 days. I hooked it up and it worked perfectly. I had a hassle free experience and would do business with again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site