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5/5

2003-06-24

"They had a great deal on a Palm travel kit, but not in stock. Shipping was not cheap but not exagerated either. Actually the kit showed up before the in-stock item, both in about 1 week. Overall 0 problems, immediate e-mail confirmation, shipping notifications, tracking, etc "

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2/5

2003-06-23

"Very difficult to establish the order in the first place over the internet. The product was listed on pricewatch.com, but getting the product into the shopping cart required first creating an account and then starting the search for the product all over after login. During purchase it was impossible to use a corporate American Express card because the web page's code kept saying "invalid card type" even though the company supposedly accepts Amex. Finally when using a credit card with a different billing address than the shipping address, Axion for some reason no longer trusts the internet for its transactions and suddenly requires transactions in writing through fax. Finally, the product took more than 2 weeks to arrive (as I write it is still in transit and has only just now been shipped). If the price of the product weren't $15 cheaper than the other retailers listed on Pricewatch, I wouldn't have gone through the trouble. Perhaps these "glitches" are only because I am a first-time buyer, but they certainly do not encourage me to be a second-time buyer!"

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5/5

2003-06-11

"I reside in Puerto Rico. AxionTech has specified that residents in Puerto Rico and Guam, for example, can only CALL IN their orders. I called on Saturday to place my order, but the sales representative who took my call was unfamiliar with processing a order when the buyer was not in the continental US. He instructed me to call again first thing Monday morning. On calling on Monday, everything was processed smoothly and the items were shippped out that afternoon.

The toll free number seemed to be 'out of service' the times I attempted to use it: 1-888-AXION55. However, the local number for Axion (281) did work fine.

Before placing my order, I established an account online. However, the site isn't friendly with all browsers ... there were some basic edit functions I could not realize using Galeon, Mozilla, or Konqueror.

As for the product, I learned of AxionTech searching froogle.google.com for the best price for some wireless cards. AxionTech had the best price -- I was able to purchase 2 cards for the same price that other merchants sell 1 !!!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-06-11

"For a very small order I got super support and help! The
tech was most helpful and made certain that I got exactly
what I needed! I would certainly order from Axion again.
"

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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Product Returns/Refunds/Exchanges
Overall web site
N/A

5/5

2003-06-07

"Orders were shipped very quickly, although I didn't get a confirmation email about one of them (shipped from alternate warehouse where item was in stock). Both items are scheduled by UPS to be delivered on Monday."

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Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-06-06

"I have no complaints. The order was taken by fax and I received a prompt confirmation call. The sales person, Maricela Morales, was curtiuos and succint. I will be ordering from Axion Tech again."

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Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

4/5

2003-06-05

"I thought the shipping was high. I would not likely buy from them again unless they offered USPS or Airborne as an alternative. The USPS would probably ship for half as much."

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5/5

2003-06-05

"I had originally intended to purchase another manufacturers video card, but, the sales staff asked me what kind of games I was going to use it for and once I told them they agreed that my original choice *would* work, but may have issues with certain games that I have. So, they suggested the an alternative product that may suite my gaming style better, and I must say that I am quite pleased with it. I have no conflicts with my programs that I run, whereas after doing some research, my original choice would have had some "bumps in the road". I would recomend them not only for their friendliness, but also their knowledge of the limitations of products and knowing of a similar product, in stock, that can do much better for near the same cost. Two thumbs up!!"

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Is consumer focused
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Is committed to quality products and services
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Overall product shipping and delivery process
N/A
Ease of checking delivery status
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Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
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Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
N/A
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5

2003-06-03

"Not a very good company in my opinion. Can't recommend them at all."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products damage free
N/A
Delivering products on-time
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Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
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Speed of web site
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Web site being easy to use
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1/5

2003-05-31

"I biught this 1.3ghz AMD cpu and a gigabyte board. the processor had a glitch with displaying graphics and movies. I had it only 3 days, and returned it. it has been gone 2 months and I receive no word as of the status. I have to go to the site to look it up. I find that on 5/14/03 their vendor rejected it as out of warranty. I guess so if it took 2 months to get there. I even called them and got the same results as I would by going to the site. Lesson learned: Don't buy OEM especially from these folks.

Well if your tech department can remember I told the person of this ( I don't remember who it was it was so long ago) that it had the chips and would it be worth sending back. I was given an RMA # and was told to send it in. Any way they are sending my BAD cpu back and have given me $8.00 store credit (imagine that)for shipping it to them. That really helps me out a lot. Oh well, you get what you pay for, so shop wisely.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
N/A
Being knowledgeable
Making decisions on their own
N/A
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

3/5

2003-05-30

"The price was right, but the order processing is very slow. It took two days for them to charge, and six days to ship."

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Is committed to quality products and services
Is easy to do business with
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-05-23

"I have bought from this company a few times. They have great prices, honest answers, and were a pleasure to do business with. I just purchased a CPU that was out of stock, they told me this and when they would be getting it in stock. They had it stock 2 days before they told me they would. I talked to them over the phone and even changed my shipping. They had no problems with my changes. I will always consider this honest treatment in any purchases I do on the internet. I was treated like a person not a number."

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5/5

2003-05-22

"Flawless tranx...great prices, and merch. Definately would buy from again and again.I do alot of online buying and this is by far the best I've dealt with."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-21

"Great experience. Purchased a Gigabyte Motherboard on 5/20/03, they just shipped it out today 5/21/03. They were the only ones that had it in stock with a decent price too. Email's were instant. Will certainly do business again."

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5/5

2003-05-15

"This is the most recent among several other computer related items I have order from Axion Technology.

I rate their service as outstanding. Excellent service, excellent communications, promises are always kept. Highest praise!

Expect to continue a long relationship.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process