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4/5

2003-09-13

"I think the merchandise you offer is very nice and the prices are reasonable. The only area that needs to included is the ability to review an order once it is purchase"

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5/5

2003-09-13

"Your prices were GREAT and the service superceded my expectations. Thanks and keep up the good work!!"

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4/5

2003-09-12

"Can't access information about the order once it is placed other than tracking its shipping. Order moved slowly through accounting dept. I received a phone message from customer service person who left an unintelligible phone number. When I did talk to someone, they were unaware of the email response that I had sent the previous day. "

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N/A
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service making decisions on their own
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Customer service being trustworthy
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-09-12

"User Friendly website. Competetive pricing. I would trade again with this online retailer."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2003-09-12

"Placed order, waited forever to get order, motherboard worked for a while, went on vacation, tried using motherboard after vacation, it no work, contacted BzBoyz.com for RMA, and I have been getting the run around ever since.

This company, and it seems all of the "MicroX Companies", suck. :(
"

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Likelihood of customer recommendations
Overall product shipping and delivery process

4/5

2003-09-12

"I was not very happy that I could not add an item to my order the day after I made it. Even though it was about two weeks before I recieved it."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-09-11

"I ordered the new Ratpadz GS, which I like more than their previous model. I did think, however, that it took a little long for me to receive said product. But, otherwise, I'm very happy with my shopping experience with BZBOYZ. I will probably use your site again to purchase products that I need, which you carry."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-09-09

"Wonderful price and service. I will definatly buy from this retailer again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-09-09

" The main reason I used BZBOYZ is because the were vers specific on what they were selling and I was very pleased with the whole process from begining to end. Good prices too :)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-09-08

"I have no comment about anything. BZBoys seems to be OK haven't recieved the goods yet though"

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Value the company offers
Is consumer focused
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Is easy to do business with
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Is committed to quality products and services
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Likelihood of customers making future purchases
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Likelihood of customer recommendations
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Overall product shipping and delivery process
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1/5

2003-09-08

"4 days later they call me and tell me my pc is unavailable and try to convince me to purchase a more expensive item. Bait and switch really sucks.

Tried again, they told me they had what I needed in stock so I placed order. Then they call me back and tell me again the what is listed on pricewatch is backordered and what I needed was going to be more money.

"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-09-08

"Very pleasant site to work with. Bzboyz contacted me about my order of DDR RAM to make sure it would work with my motherboard."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

4/5

2003-09-08

"..on-line shop is informative, customer service on-line help was very quick and helpful with any questions I had."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-09-08

"Hi,

You are doing a great job. You could improve by giving more info on the memory. What does mean "certified" memory?
Thanks,
Arnaud Basle
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

4/5

2003-09-08

"I love what was delivered, it just seemed to take forever due to online ordering being down and for someone to call about my credit card info.

I may give you another try.

~Eric
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process