"I am well pleased with Banana Hobby both for their promptness and quality product. I am a paraphelegic and their flight simulater has given me many hours of enjoyment. Yes, I will give them a five star rating."

"My experience was digusting and I will never buy from Banana Hobby again. I called and spoke to a representative to ensure the item was in stock. The representative told me the item is in stock and I bought it at that same time. I received the notification overnight that the item was out of stock. I work with databases and I know the reports come faster than that. Thank you for my childs Christmas and goodby."

"I'm very pleased. My order was dispatched accurately and fast!"

"Do not buy! Missing parts and did not work"

"Every times I ordered somethings at Banana Hobby I was very happy about the order procedure and the quality of the products. So I m a well garantie customer."

"My order # was bh18-185887 and I received my plane in a reasonable amount of time and in pretty good shape. However there were missing parts to connect the tail wheel steering. I contacted BH and sent pictures of the plane where parts were missing. They showed shipment of the missing parts pretty quick but only to learn that they canceled shipment of the parts cause they said that the part they were shipping me were wrong. Then they went on to say that it looked like I had what I needed t hook up the steering when in fact I don't. I assembled this plane using everything that came with it, but have no bracket to mount under the rudder to control tail wheel steering. I asked for a good pic of one of their planes to maybe clear up something I was missing, but response stopped at that point. I paid over $300.00 for this plane and don't feel I should be having to rig up something to work, I should be able to get the parts I need to hook it up correctly. Very dis satisfied with BH's way of doing business in this matter. If this does not get resolved, I will never buy from BH again as they seem to have quit trying to help me. I buy lots of planes people. I have about 19 now and was ready to do more business with BH but I don't think they really want my business! Some help getting my missing parts or explaining me some way to hook this up properly with missing parts would be greatly appreciated!!!.......Joey"

"I am EXTREMELY dissatisfied with the shipping of my gift!






















































































I am EXTREMELY upset! I ordered this item December 13, 2011 for Christmas delivery and it has NOT been delivered! For the amount I spent on shipping it should have been delivered well before Christmas!




"

"it was great. the item was shiped it tact.a great co. to deal with."

"Banana Hobby has done everything you could expect they got the things here fast for xmas, one chopper seems to have some issues but will test it out after xmas and follow up from there.. OK I did all my checking and the product was just fine it was my error, all the choppers I bought work fine lots of fun and Banana did a great job at all my inquires. thanks will buy from again"

" EVERY PURCHASE I'VE MADE, EVERY PHONE CALL I'VE MADE,HAVE
BEEN A HASSLE FREE, NO PROBLEM, NO BS TRANSACTION. KEEP
UP THE GREAT PRODUCTS."

"Since I paid $140.00 for a fast delivery and to date have not received the goods, what am I supposed to say about the services offered?"

"Don't do it. Don't buy from them. I don't care how handy their web site is or whether or not the products are great looking, they are largely junk. Prone to failure within minutes of first using. I have bought from them 3 times and it has never gone well. Servos have been bad upon opening the box and parts were observed to be broken on arrival. BH will not stand behind the product. If you go to their business, they won't open the locked lobby door. They may, if they elect to give you an appointment (very hard to get) - probably too many unhappy customers. Here's the story of my latest disaster with them.

Banana Hobby

June: do you have the planes at your site
Eric : Yes, it is the right retract as viewed from above, looking towards the motor.
Eric : That is, from the rear of the plane, towards the front.
June: thank you
June: can i please have you look at the right retract to see if the wire is plug in correctly
Eric : The black wire connects to the black wire - all thru the wiring harness. The left retract works, the right one doesn't
June: can i please have you a closer look at the wire did it seem anything wrong to it
Eric : No, there doesn't appear to be anything wrong with it. Remember, it worked once - and only once. I didn't touch the wire, I just flipped the retract switch. 3 gears came down, 2 went up.
Eric : I plug other retracts into the wire coming out of the receiver and they work.
June: I will be right with you. Thank you for your patience.
June: thank you
June: when you flip the switch for the retract is there any thing that you can tell us like smoke as an example
Eric : No, no smoke, no smell, no noise, no movement - nothing.
Eric : Just one side works, the other doesn't.
June: Dear Customer, we apologize for the delay. Our Customer Service Representatives are working diligently to assist you. Please stay online with us while we fix this problem and will get back to you as soon as we can. If the connection gets interrupted for any reason, please re-log onto this Live Support Chat system during working hours and our next available Customer Service Representative will serve you shortly. Thank you for your patience and cooperation.
June: Thank you for your patience and cooperation. Just want to let you know that I have not forgotten about you, but I will be right back with you. I'm still waiting for the response from another department. Sorry about that & Thank you.
June: Thank you for your patience and cooperation. Just want to let you know that I have not forgotten about you, but I will be right back with you. I'm still waiting for the response from another department. Sorry about that & Thank you.
June: may i please have you tell me what time of radio system are you using
Eric : Futaba 7ch 2.4Ghz
June: how long have you test it for?
June: the planes
Eric : I don't understand - test what? The retract? I put the plane together. Left the country for 1 1/2 weeks, came back, got around to hooking up the radio to the servos and zeroing out the control surfaces. The last thing to be connected was the retracts I plugged in the retracts, the retracts were up. I flicked the channel 5 switch (retracts) and they (all three, two mains and the tailwheel) came down. I flipped the 5th channel switch again and the left main and the tailwheel retracted - the right main retract did not move. It did not make a noise, it was just stuck in the down position. Since then nothing has changed. Changing wires, plugging in only the one retract, nothing makes it move - nothing.
June: ok
June: may i ask have you adjust the travel/end points for the retracts?
Eric : No, they are at the factory settings. The other retracts all function fine, other planes with retracts function fine. It is just this one retract - 2 out of the 3 retracts on this plane work as they are supposed to. The retracts that do work, do not make noise, they are not binding, they do not chatter, the servo setting for the two that do move, that do work is fine. There cannot be different settings for different retracts in the same plane. What works for one, works for all. This one retract is defective - period.
Eric : This can't be this difficult. The retract is defective. I am going to have to post the results of this in RC Groups. I don't think anyone in the online RC community would believe this. We have been going back and forth over this for more than an hour. I have offered to drive this out to you to let you see it. I could have had it there in under half an hour. What is so difficult? June: i understand its not but we are follow the policy to find out is there anything else that could be wrong
Eric : I had another P-51 from you guys and had to go thru 3 ESC's before I got one that would work for more than 2 minutes. I finally drove it out to you, you kept the plane for 3 weeks and finally agreed the ESC was defective. It isn't like I hadn't brought defective product back to you before.
June: i understand sir
June: may i please what is the EPA adjust for the retract?
Eric : What does that mean?
June: may i please know the adjustment of the EPA for the retract?
June: its on your controller
Eric : Let me look it up
Eric : It is at 100%
June: thank you
Eric : The book for the radio says that retract servos are not proportional. "Changing end point will not adjust servo travel." (page 31 of the Futaba 7C 2.4 Ghz radio manual)
June: Dear Customer, we apologize for the delay. Our Customer Service Representatives are working diligently to assist you. Please stay online with us while we fix this problem and will get back to you as soon as we can. If the connection gets interrupted for any reason, please re-log onto this Live Support Chat system during working hours and our next available Customer Service Representative will serve you shortly. Thank you for your patience and cooperation.
June: I will be right with you. Thank you for your patience.
June: please hold im trying to contact our head tech pete about the adjustment of the retract
June: on the EPA reason it could burn the retract if its not in the right setting
Eric : Interesting. There is absolutely nothing in the documentation that comes with the plane that says anything about that. And why, do you suppose, 2 work just fine - and one quits - all under the same setting? I have had one other of this same plane and it had no problems with the retracts. Are you going to tell me that the appropriate setting varies from plane to plane?
June: Thank you for your patience and cooperation. Just want to let you know that I have not forgotten about you, but I will be right back with you. I'm still waiting for the response from another department. Sorry about that & Thank you.
June: i understand but for each control it has a different setting for the plane so to be saft if there is anything we would need customer to contact us to help to find out what could be the problem
June: and as of right now im contacting out heag pete for the adjustment of the EPA
June: from what i know from pete that you would need to change the number on the gear channel
June: im asking him for the detail
June: please hold
Eric : You have to be kidding me. I have had this plane before and no adjustment of the retract EPA or of the channel was necessary. One (and only one) retract failed - right after being cycled once. This will make for exceptional reading in RC Groups on the web.
June: Dear Customer, we apologize for the delay. Our Customer Service Representatives are working diligently to assist you. Please stay online with us while we fix this problem and will get back to you as soon as we can. If the connection gets interrupted for any reason, please re-log onto this Live Support Chat system during working hours and our next available Customer Service Representative will serve you shortly. Thank you for your patience and cooperation.
June: I will be right with you. Thank you for your patience.
June: Thank you for your patience and cooperation. Just want to let you know that I have not forgotten about you, but I will be right back with you. I'm still waiting for the response from another department. Sorry about that & Thank you.
June: Dear Customer, we apologize for the delay. Our Customer Service Representatives are working diligently to assist you. Please stay online with us while we fix this problem and will get back to you as soon as we can. If the connection gets interrupted for any reason, please re-log onto this Live Support Chat system during working hours and our next available Customer Service Representative will serve you shortly. Thank you for your patience and cooperation.
June: Thank you for your patience and cooperation. Just want to let you know that I have not forgotten about you, but I will be right back with you. I'm still waiting for the response from another department. Sorry about that & Thank you.
June: Hi
June: our head pete has finally answer
Eric : It has been almost 3 hours - can we wrap this up?
June: he ask if you can contact you Futaba for the adjustment of the retract please
June: im soo sorry for taking so long
Eric : What? Now it is a Futaba problem? Had this same plane and same radio in at your shop before and no one said anything needed adjustment - and that was after you kept it for three weeks!
Eric : Never mind, I will be filing a civil suit against Banana Hobby and spreading this story all over the web. This is incredible!
Eric : Pete can pay for the parts, the cost of the suit and my time for having to go thru all of this.
June: I will be right with you. Thank you for your patience.
June: im sorrry
Eric : Does this "I'm sorry" mean we are done? Tell me if we are so I can head off to the web and then put the papers together for small claims court. What is Pete's last name so I get it right on the court papers? 3:56 PM 12/22/11
working diligently to assist you. Please stay online with us while we fix this problem and will get back to you as soon as we can. If the connection gets interrupted for any reason, please re-log onto this Live Support Chat system during working hours and our next available Customer Service Representative will serve you shortly. Thank you for your patience and cooperation.
4:00 PM 12/22/11

June: im sorry i dont know pete last name sir
Eric : Is that it? Are we done? Your last, best answer is it is a Futaba problem? This is not going to do Banana Hobby any good. There is honesty, integrity and customer service - none of which Banana Hobby possesses. 4:07

Eric : Are you getting these question are your own, or is someone telling you what to say? This is the second identical Mustang I have bought from BH. None of this was an issue with the first one. The gear worked fine, just the way the very same radio is set up now. It was the ESC's that were a piece of junk. The first two lasted only two minutes each. I had to leave the plane there with you. I brought the radio gear to BH. You guys looked at it. You said nothing about adjusting retracts - they worked fine. Two of three of the current one work fine - one failed after one cycle. How can identical retracts require different settings? One setting is OK for two retracts but not OK for the third? Does that make sense? I know how to adjust the EPA. The Futaba book says adjusting the EPA doesn't affect the travel of retracts. So what sense does that make? 4:18



NEVER AGAIN!
I have bought 3 planes from Banana Hobbies. I had to return the first one (P-38)because on opening the box a number of pieces were broken, including the transmitter. I live 20 miles away from BH and after a great deal of discussion, finally got them to agree to my driving the broken plane up to their location to do an exchange. They operate behind locked doors and without an appointment, they will not talk to you, will not come out to meet with you. I made an appointment - having to take time off work to do this exchange. We traded planes and I found that the second one had more defects - mainly failed glue joints. The installed retracts buzzed and seemed very rickety. Due to my great distrust of them, I locked them in the down position and didn't plug them in, I was afraid they would collapse or not re-extend once retracted. I have never flown with them retracted, they are so cheap.
I later bought the giant scale P-51. The ESC failed after about two minutes of the first flight. The thrust felt like it was lessening way too soon for it to be the battery so I landed and found it had lost probably at least 40 % of its thrust but not due to the battery, but the ESC which was seen to smoke slightly. When I contacted BH on the phone I was accused of having run a wide open throttle static test, thereby burning up the ESC. When I advised that no such thing had occurred I was accused of having taxiied at 100% throttle, burning up the ESC. I advised that this was at Whittier Narrows where Pete used to fly and is the closest flying field to BH and it was witnessed by a number of pilots who know Pete and that the flight was filmed and there could be witnesses to the fact none of what I was being accused of had occurred. When I threatened to make a stink, they relented and sent a new ESC. The new ESC failed even quicker than the first one. It started banging - possibly the brake banging on and off - within the first two minutes and I barely made it across the fence and back to the field in a dead stick situation. It was a hard landing owing to the struggle to stretch out the glide and clear the fence. I was advised by those at Whittier Narrows that Pete now flies at the Rose Bowl on Fridays and that I should go there and show him the plane. I drove the 20 miles to the Rose Bowl but was not able to find him. After another lengthy verbal arguement, I was finally given an appointment to drive the 20 miles to BH and show them the plane, Futaba 2.4 7C and the BH battery. They examined it all and I left them the plane and the batteries to examine. After 3 weeks they called me to come get the plane, they finally agreed to my assessment that the ESC was bad and gave me a new one, which they said they tested. I didn't even bother them with the fact that the rudder servo was bad, right out of the box and I replaced it myself, rather than fight over it. I had enough 9 gm servos laying around, it was easier than fighting with BH.
The first flight with the new (now 3rd) ESC I screwed up and crashed the plane. It was easily repairable but had some cosmetic damage that I didn't want to live with so I bit the bullet and bought a new one. The usual ARF defects were there upon opening the box, but I wanted the plane so I built around the ill fitting wing halves. I finally go to the zero out the control surface stage so I plugged in the electronics and set to work. I got the elevator and the rudder zero'd and then went to check the servoless retracts. I flipped the switch and all three retracts extended. I flipped the switch again and only one main and the tailwheel retracted. The right main gear did absolutely nothing - no jump, twitch, chatter, some - nothing. I cycled it a few more times - still nothing. I changed wires, plugged only the reluctant servo directly into the receiver - still nothing. Checked all the wires - nothing. Got onto BH's live chat and after a bit got "June". June knows nothing about RC, just how to type. After her extensive conferring with whoever there you are really dealing with, I am told to check wires, connections - this goes on for more then two hours. " can i please have you look at the right retract to see if the wire is plug in correctly", can i please have you a closer look at the wire did it seem anything wrong to it", Got about 6 of these: "Dear Customer, we apologize for the delay. Our Customer Service Representatives are working diligently to assist you. Please stay online with us while we fix this problem and will get back to you as soon as we can. If the connection gets interrupted for any reason, please re-log onto this Live Support Chat system during working hours and our next available Customer Service Representative will serve you shortly. Thank you for your patience and cooperation."
"may i ask have you adjust the travel/end points for the retracts?
Eric : No, they are at the factory settings. The other retracts all function fine, other planes with retracts function fine. It is just this one retract - 2 out of the 3 retracts on this plane work as they are supposed to. The retracts that do work, do not make noise, they are not binding, they do not chatter, the servo setting for the two that do move, that do work is fine. There cannot be different settings for different retracts in the same plane. What works for one, works for all. This one retract is defective - period.
Eric : This can't be this difficult. The retract is defective. I don't think anyone in the online RC community would believe this. We have been going back and forth over this for more than an hour. I have offered to drive this out to you to let you see it. I could have had it there in under half an hour. What is so difficult?"

In the end she tells me she has been in touch with Pete and he says it is an end point adjustment and I need to take it up with Futaba. I explained I had had a prior identical plane and it had worked just fine with 100% end point adjustment. I quote from the Futaba manual that says EPA doesn't work with retracts.
Three hours on the Banana Hobby Help/chat line and I got zip. If you aren't going to replace all of the electronics on a BH plane, I wouldn't do it. Go somewhere else where they will back up the product rather than blame it on something else. I plan on posting this on the bulletin board at Whittier Narrows - there don't need to be any more victims.
As of today, 1//27/12 I see you finally replied. I will tack this on to my earlier comments as I don't know how to add additional comment any other way. Bailey - you HAD my radio, along with the first plane - and no one ever said Futaba had a problem, it couldn't be used - as a matter of fact, that radio that you "don't care" - the expression would be "don't carry" but you wrote what is called a Freudian Slip - you told the truth when you didn't intend to. BH got my money and you don't care! If there was a problem with the radio and the plane - why did it work with the first plane and not the second? Why did it work with all 3 servos until one (and only one) stopped working? What you are peddling is a boat load of BS. I could excuse you, because you don't know - you are just a typist. You are being told to enter this load of crap. The radio systems you do carry are junk electronics. Even Pete makes mention of his "JR" radio system. If the stuff BH peddles is so good, why isn't it his personal radio? Anyone that had been in the hobby for any length of time knows that Futaba is a good radio. I have probably been in this hobby since before Pete was born, if not, for sure before he started getting on a school bus. As it says in the Futaba manual, end point adjustments do not affect retract servos. Just based on that, from a brand with world wide reputation, what you are pushing can be shown to be a load of rubbish. You don't care, and you reasonings don't make sense. Just admit that (and start standing behind what you sell)and maybe BH can redeem itself. But you won't mind if I don't hold my breath. Again, buyer beware! Buy just the foam and throw everything else away - maybe it will work then (or at least not auger in on the first flight)."

" Banana Hobby did great, whenever i e-mailed with a question, I had a response within 24 hours, very understanding, recieved my order on the Double Horse 9116 and love it, it is a very easy 4 channel helicopter to fly, wish I could fly as good as Pete does, but Banana Hobby has my bussiness from now on."

"Banana hobby made my shopping online a vary nice experince. They did what they said I received my package befor christmas so I vary happy with this company"

"I am new to remote control hobbies. I bought myself a Contra helicopter and trainer for xmas. The videos Pete does and the info on your web site is very complete. I have not opened it yet but i am confident i will get it mastered. Gary"