"I am a first time helicopter customer so I ordered two Double Horse 9104 rc helicopters from them for me and my son,very fast shipment, just wish they would have explained about the channels both of them are on the same channel and we are not able to fly them together and that was the sole reason for purchasing two of them. Tried to chat online but very slow process. also it is not as long as stated 28inches only 22inches and dont have but one light not two strobing lights like stated. "
"I think Banana hobby is great store. Iernjoy watching pete do demo's of all the different products.Ithink they have a wide selection, and you cant beat their prices.Also their delivery is the fastest out of all the companys i deal with. Thankyou; Daniel McDonough, Deborah Kerzwick, Woburn Ma"
"I will NEVER buy anything from Banana Hobby again. They have by far the worse customer service I have ever encountered. Not only were they rude, they lied. Horrible company! "
"Great! Easy to order from good selection and products quickly shipped as promised."
"I had a great Banana Hobby Experience. The plane that I order is very high quality. It came with everything, not damaged, and it arrived very fast. Overall, I love the website and products. Keep up the good work!
Sincerely,
JP Rowe, satisfied customer.
"
"Pro : I personally think that your prices are fair and shipping was fast,.
Cons : I did try to get a change in my order and was unable to do it and I did it right away but I still failed. I also tried to call and do it over the phone and was unable to succeed .
I look forward do business with Banana Hobby again.
Thanks and Happy Holidays...
Tonyy"
"I never right reviews, simply because most issues are easly solved by the merchant. However the service I have recieved from Banana Hobby is unacceptable. I have purchased six helicopters from Banana hobby. One burned up the pc board on the second flight. Two did not work out of the box, one has a locked rotor and they talk to me like I am stupid on the phone. Two phone calls at 40 minutes a piece, several emails sent photos, got a responce thanks for the pics and they act like they never heard of me. Still have two non working out of the box helicopters and no return authorization. They sell junk and their warranty mean nothing.
Really Baily come on the order you say I did not make a complaint about I have recieved replacement parts for. What does that mean and as far as I did not respond to your email, explain the return meassage from Banana Hobby> Dear Valued Customer,
Thank you for sending the photos. If you are having more technical issues you will need to give us more details as to how and when the issues started. It is difficult to do this over email, so I suggest you log into our live chat system through our website or give us a call so you can provide those
details. We will review the photos and get back to you, but please contact us for further issues.
Should you have any further questions or concerns please feel free to contact the Customer Service department via Live Support chat online through our website, or by calling us at
***-***-**** Monday through Friday, 9:00am to 12:00pm and 1:00pm to 6:00pm PST and we will be happy to assist you.
And this message was responded to also, you want me to cut a paste that message also.
Bailey get the facts before responding it just make Banana Hobby look more foolish. Your stalling past the 30 days for the return authorization. "
"Great, thought shipping costs were to high."
"This is my 4th year of Christmas shopping online. So I can say from experience, if you want repeat business from me or anyone - DO NOT generate an e-mail telling us you are shipping in 2-3 days if you can't. When we call, hold forever and then finally get someone who works in a phone room that can't tell us anything - DO NOT transfer the call and then have us hold again like our time means nothing. DO NOT, when we finally get someone who knows something, have them tell us maybe, kinda, sorta, like probably that you can ship Friday or Monday. WHY? - because it makes you look dysfunctional and makes us want to yell "DO NOT buy from this company." Take the money you spend on the contract phone workers and hire some temps to help on site, get control of your order processing, warehouse and shipping. If you want to play with the grownups you need to act like one. I ordered parts from Newegg on Sat 10 Dec - they were at my door on Wed 14 Dec. It can be done. You should find my order and ship expedited with no additional cost to me. Also quit using the excuse you can't ship because of the Santa Ana winds - it is what it is - hot air."
"So far so good, still waiting on my package. A little faster processing would have been nice, but they do let you know ahead of time that it takes several days.
Received on time, opened package for Christmas, R/C airsoft tank that works fine. I had a problem with the controller, the screw that holds the battery compartment closed stripped after two turns. Took me a solid 45 minutes to work it free after that but no way was I returning it after reading some of these other reviews."
"I love thier Videos -this really shows how the planes act and sound.. kudoos to Pete "
"received e-mail 3 days later after order status said would ship in 2-3 days saying my order was out of stock- could change, confirm or cancel by using live chat- tried to, then after a long wait was told could not change -would have to cancel and place new order"
"Banana Hobby was very easy to deal with. Their web page was excellent with very detailed information on their products. They even include an excellent video of their products being used. Highly recommend. "
"Banna hobby was one of the worst experiences ive ever had. Not only did i cancel my order but they asked me for verification and were extremely rude when i asked why. Yes i know why is on the website but i wanted to know specifically for me. Also there prices on their website are about 600+ cheaper then on amazon. Horrible site, and whats worse is that i still have yet to receive my refund on the money i spent over $500!!"
"it was very good it took a little bit to get the processing but it worked
"