"I will never deal with this company again. I ordered a remote control boat and helicopter on 12/7/2011 and thought my shopping was done, then on 12/13/2011 Banana Hobby cancelled my order stating "out of stock". the items were in stock when I ordered."

"I have ordered a car on dec 8th and still have not got it yet...."

"Item received quickly and appears to be of good quality. Haven't had chance to fly yet."

"It was very easy to order and it was shipped promptly, thanks!---Steve"

"IM NEW TO ELECTRIC PLANES. EVERYONE WAS EXTREMELY
HELPFUL IN ANSWERING ALL OF MY QUESTIONS TO MAKE
MY DECISION EASIER. DELIVERY WAS UNEXPECTEDLY FAST"

"I never post on these type of things but man, i had to warn anyone buying from these guys online. I bought the J3 Cub - I was told as a newbie (never bought a plane) this would be simple to assemble. After multiple chat, phone sessions it still isnt together right. Missing parts, terrible instructions, and awful help. I cant even begin to express the disappointment. They didnt even know what i was talking about 1/2 the time and also didnt respond to email. Around quitting time , the chat session just ended saying they had to do system maintenance. total BS


BananaHobby - I finally built it - instructions suck. BUT i cant get it started - everytime i put battery in it just beeps and beeps."

"where is my item???? i bought an

New 2 CH Henglong Sky-3845 Airbus Trainer Radio Remote Control Electric RC Airplane RTF
if been waiting for about 2-3 weeks and it said will arrive in 1-3 business days and i live in ny
i then called them at ***-***-**** and a grandma answered
here is my order number bh18-185181
banana hobby pls help me!
its my sons birthday
if i cant get it in a week i want to cancel!!!!!!!! "

"Ordered when I shouldn't have. I read the reviews and was still tempted by the price so I decided to take the plunge. I purchased the BlitzRCWorks Matrix 250-R RTF and to start off, it was the wrong model. It was not the RTF model and I had to put it together. Missing parts prevented that. Unable to contact them by phone and was waiting on a response to my emails. Put together what I could since I didn't' have all the parts and it wouldn't work. Motor was dead. I received a form email stating to call. Gave them my number so don't know why they couldn't have called me. Probably too cheap to pay for the phone call. It is now almost a month later and I still have not been able to contact them. I have contacted my credit card company to dispute the charges. I am sending it back without an RMA. This apparently is a crap shoot like Vegas. A few people have to win to attract the others. I am sure there are some that didn't have any problems, however I haven't found any on the net. I should have listened and didn't. My fault. Give a known crook money and you can expect to get ripped off. The prices are very tempting. So if you wish, go ahead and order from them. Get ready for the ride they are going to take you on."

"lots of bad reviews, but so far so good with my recent purchase, i bought a 1:10 4X4 electric truck, no problems recieving item everything looks good, havnt got to use it much cause it a chritsmas gift for my son but i played with a little and was very pleased with it, it works great. their prices are what pursaded me to buy from them after shoping around they were by far the cheapest, didnt read any reviews until now so im kinda worried, but u get what u pay for sometimes. "

"I was about to order a plane from BH and thank God I found these reviews first.
Have you read the good reviews? it's clear that this is the same person who writes them.
Now I wonder how such schemers are allowed to have their business doors still open!?!?!?"

"Banana Hobby is HORRIBLE!!! I received a $200 helicopter that was damaged in the box, I pulled it out and the tail piece FELL COMPLETELY OFF! Not only was the thing falling apart in my hands, Banana Hobby claimed online that it came pre-installed with Carbon Fiber Blades. The only blades on the helicopter were just some cheap plastic blades! I tried fixing the tail and flying it but the helicopter shook violently and kept drifting to the left. I called Banana Hobby ,Got a RMA (After being on the phone 30 min) , Send the pictures, and haven't heard from them since! I'm completely dissatisfied with Banana Hobby, I will never buy another product from them EVER AGAIN!"

"Place part order for 9100.Every part I received was wrong.Contacted them they wanted me to e mail pictures of parts.Took several pictures and e mailed them after two days they replied back.I indeed did have the right parts. I have called them during their business hours only to find out they are closed..& wouldn't be available. I personally do not recommend buying anything from Banana Hobby."

"I ordered a helicopter for my friend's birthday which arrived damaged. I noticed the damages while he was taking it out of the box and discretely photographed them and sent them to the company. A week later, I finally received a reply asking me to put the item back in the box and take pictures and to send them pictures of the box in which it was shipped; not easy tasks for something that was a gift. I did that and did not hear from them for another week. I had a live chat with Mary and the final result was that I'd hear from the proper department in 1-8 days. I haven't heard anything from them and it's been over a month! They won't accept a return, they won't refund my money. I wish I would've looked at their reviews on the BBB's website before I spent $160 with them."

"You will find that folks are more apt to give bad reviews than the good reviews. For every bad review you see here, there are probably 50 folks out here having too much fun with Banana Hobby's products to sit down and write reviews. I hope you folks get your problems resolved. I have ordered and flown MANY aircraft from Pete and the folks at Banana Hobby. Had a couple of issues, but got the ALL resolved... FOR FREE!!! Not sure where all these shipping charge reviews are coming from. Maybe it's the same person posting bad reviews here.

Just remember... There is a reason you are paying the lowest prices on the web. Many of the products are made in foreign countries and are produced in mass quantity with cheaper materials. You must be a bit more careful with your setups. But, taking a little extra time will be well worth it. You just saved 100's of dollars. But, if you nose the aircraft into the ground, It doesn't matter what material it's made of. You're still gonna have to pick up the pieces and get the tape and glue ready.

If you're a beginner in this hobby, maybe you should stick with the models within your abilities.

-PEACE
-OUT!!"

"I ordered a helicopter from them. The thing burnt up on the 4th flight. I did the online chat support. Took 2 hours because the person I was dealing with didn’t know anything. She kept having to leave and talk to someone else. Here is a copy of the chat and of course they wouldn’t give me a RMA.


Please wait for a site operator to respond. Thank you.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Marry'. Thank you for waiting. May I have the last 6 digits of the order# if you have an order with us; If you do not have any order with us yet or need for help on other inquries, then how may I help you?
Marry: Please hold for a moment while I retrieve your order information/Pre-Chat Survey. Thank you.
Marry: Hello, did you get our email on the 24th?
Doug Koehn: yes. but it didn't make sense
Marry: Ok what questions do you have about it
Doug Koehn: my heli burt up after 5 min of run time. not right away. and turn on the radio first is a safty thing so the roters dont take your fingers off.
Doug Koehn: also it looks like it was one of the motors that shorted and took out a diode on the ESC board. which produce a total short to ground and cooked the battery and wireing.
Marry: Ok I will need you to walk me through once more on how this happened.
Marry: first 3 flights were fine?
Doug Koehn: the first 3 were fine. on the forth I was doing some simple turns when it decieded to take off like a bat out of hell. I had no control what so ever. then it just dropped and started smoking. as quickly as I could I disconected the battery. the photos I sent show the rest. execept the battery was a lot bigger.
Marry: Thank you for your patience and cooperation. Just want to let you know that I have not forgotten about you, but I will be right back with you. I'm still waiting for the response from another department. Sorry about that & Thank you.
Doug Koehn: ok
Marry: Dear Customer, we apologize for the delay. Our Customer Service Representatives are working diligently to assist you. Please stay online with us while we fix this problem and will get back to you as soon as we can. If the connection gets interrupted for any reason, please re-log onto this Live Support Chat system during working hours and our next available Customer Service Representative will serve you shortly. Thank you for your patience and cooperation.
Marry: I will be right with you. Thank you for your patience.
Doug Koehn: ok
Marry: Ok thank you for waiting, how long were you charging the battery before each flight?
Marry: I just need these last details
Doug Koehn: I would guess between 90 to 105 min. when ever the charger said it was charged.
Marry: ok for about 2 hours?
Doug Koehn: 1 1/2 to 2
Marry: I will be right with you. Thank you for your patience.
Doug Koehn: ok
Marry: Ok and how were you powering on, since first time
Doug Koehn: If you are refering to which I turned on first some times the radio some times pluged in the battery
Marry: so you would power on on different flights, both ways correct?
Doug Koehn: Yes.
Marry: Ok and how were you powering on, since first time
Doug Koehn: If you are refering to which I turned on first some times the radio some times pluged in the battery
Marry: so you would power on on different flights, both ways correct?
Doug Koehn: Yes.
Doug Koehn: and I made sure the throtle was off every time
Marry: Dear Customer, we apologize for the delay. Our Customer Service Representatives are working diligently to assist you. Please stay online with us while we fix this problem and will get back to you as soon as we can. If the connection gets interrupted for any reason, please re-log onto this Live Support Chat system during working hours and our next available Customer Service Representative will serve you shortly. Thank you for your patience and cooperation.
Marry: ok that is the issue
Marry: you are only supposed to turn on the transmitter and then plug in the battery, always, for each flight. When you plug in the battery first, you pick up loose frequency signals and that can damage the helicotper internally
Doug Koehn: can you explain it with a little more detail. I am an electronic tech and the damage that happen just does not seem posiable by plugging in the battery first. and If it is a known problem the manufature should resolve the issue. I almost started a field on fire because of this.

Marry: it is not a known issue from the manufacturer, for RC aircrafts it is quite known that the battery does not go in first, especially with helicopters, when customers have plugged in battery first, we get reports of it going straight up to the ceiling and crashing.
Marry: The transmitter always goes first, so that the first signal the aircraft gets is directly from the transmitter
Doug Koehn: but that is because they turned thier raido off with the throttle in the full position so the servos are stuck in that position when they plug the battery in. my problem did not occure until 5 min in flight.
Marry: Thank you for your patience and cooperation. Just want to let you know that I have not forgotten about you, but I will be right back with you. I'm still waiting for the response from another department. Sorry about that & Thank you.
Doug Koehn: ok
Marry: No, the radio was never on in the first place
Marry: they simply plugged in the battery first.
Doug Koehn: but that is not what happend to me. I had a catastrophic electrical failure 5 minuts in flight.
Marry: yes but it was after numerous times of powering on wrong and right
Marry: all it takes is one time to power on wrong, even if it continues to work, damage has already been done by powering up wrong
Doug Koehn: so you will not give me an rma#
Marry: I'm sorry but I cannot issue an rma number due to the fact that the item was powered on wrong and right on different ocassions
"