"I am sure they probably have great items but I misread the dimensions and was out of 200 for two bar stools. I called & emailed customer service who could of cared less. Now I have one stool still in the box and now I will be charged a restocking fee for the other item. I am so disappointed. Wish I would of did more research before ordering. Now I have wasted my time and money. I will never order or recommend this company again."
"Purchased two fixtures, love both of them! Very unique and pretty! Very reasonable pricing and great deals via email including free shipping. Received them both pretty quickly! "
"I paid a lot of money for my items which I looked everywhere for. I even spoke to customer service and they didn't say there was anything wrong with my order. My pillow said it would take 12-16 weeks to deliver a week later I get an email saying THEY DONT HAVE IT IN STOCK and it was discontinued. You would think they wouldn't have wasted my time n told me that when I spoke to customer service about the pillow but NOO they didn't and now I can't even buy the pillow on Amazon bc they sold the last 2 pieces. Thanks a lot Bellacor"
"I purchased 3 pendant lights online. They were not the same color as the photo. I informed customer service but they still say I will be responsible for the return shipping which is very expensive. They are heavy pendants.
Also, I had to call 3x to see if my order had been shipped. I did not receive shipping confirmations but received daily marketing emails."
"I recently replaced a ceiling fan, and had a lot of questions about the 'extras' I needed - downrod, adapter for sloped ceiling. The customer service rep who answered the phone was knowledgeable and great to work with - even gave me her direct extension if I had further questions - which I did.
I have shopped Bellacor for lighting and decorative needs. I am always impressed with the selection, quality, and incredibly low prices. Now I am impressed with the customer service!"
"We bought a vanity light. It was easy to order and our order was filled in a timely fashion. When the contractor opened up the box, he said the middle light, unlike the other two, didn't want to turn. He said over time this would cause a problem. He also said the tool to screw in the lights was missing. I called and asked for a new light. They said they'd send it out and also give me instructions to return the one I have. The only thing I've heard from Bellacor has been daily emails about savings and products. I've yet to get one confirming my return or that the other one is on its way. "
"It took too long to get to me and when it did, the wrong set of pillows had been sent. We I wrote customer service to let them know, they asked for pictures ---- instead of expediting the refund/exchange process! Will not be buyimg stuff here anytime soon!"
"Gorgeous faux silk! Very High Quality!!! I am very happy! My Master bedroom makeover is luxurious! Shipping was fast! Ordered on a Monday and received by Thursday!"
"I contacted company for a return request, and have not heard back after a week:("
"Beautiful pieces that were packaged securely and arrived quick. The price of items were also very competitive. "
"Found the right mattress at a good price. Shipping was fast and the delivery was great even took away the old mattress. "
"Very pleased with the pricing and availability of different styles. "
"The furniture arrived in a timely manner, in good condition, and was not missing any parts. The instructions were easy to follow. Customer service follow up on the delivery was excellent. "
"Received item; color was not as described. Had to call to generate return. After 35 minute hold, was told return was generated, and would receive email with instructions and return label. After 6 days, and no return email, called. After 25 minute wait, was told I would hopefully receive email within 1 more day. Obviously understaffed, that it takes so long to speak to someone, and receive an email!"
"I took a chance, and it didn't pay off."