"So for the first time in years I decided to preorder a game on the website, game kept being delayed and in waiting for the release I so happened to move to a new apartment
. So I did what I had and changed the delivery address for the order. How ever they screwed up the order by sending extra item that came with the game release to the old address . I called both Best Buy and ups to try to correct the issue and they both failed to correct the issue. Now I have to drive for a hour just to pick up the dumb item at the nearest ups access point near my old address!!! All said and done I’m never again pre ordering **** from Best Buy, because I would got it in 15 min if I just went and got it in any store on release day not a week later !!!"

"Everything is perfect thank you so much "

"Overall I am very happy with the system that I purchased,(CyberPowerPC - Gamer Master Gaming Desktop - AMD Ryzen 5 3600 - 8GB Memory - AMD Radeon RX 580 - 2TB HDD + 240GB SSD) all the components were name brand and installed professionally, cable management was excellent, even in the rear of the case where I pulled off the panel where the motherboard is secured, the cable management was great, nice looking and performing system. Everything works as advertised, no problems at all. Definitely would recommend to anyone wanting to try PC gaming.

Fast Friendly curbside assistance I was in and out of the parking lot in under 5 min. Product was ready for pick-up half an hour after ordering online. Would recommend.

"

"It is a really good pc in lobby you get 400 to 500 fps on fortnite and in creative you get 200 to 300 and in a pub lic game you get 120 to 180 fps and thats all low settings with shadows off."

"The customer rep had lots of knowledge and was very friendly. He was very patient with my questions."

"They delivered the wrong refrigerator twice so far. Go with Home Depot or Lowe’s. "

"I recently purchased a CyberPowerPC - Gamer Xtreme Gaming Desktop from Best Buy. The staff was helpful and courteous but the computer was the star of the show. The gaming PC built by CyberPower was great. The machine is well put together and beautiful to look at. It is loaded with performance and has room to expand. I would definitely recommend it to anyone. "

"The TV price I bought was $1599 plus tax, and it dropped down $250 after purchase. I didn't receive this price difference and spent at least 1 hour to talk about 10 times. (spent 10 hours for total). Every time, I call them, the freaking rep kept saying that the credit will be applied back to my card in next week, but NEVER APPLIED. This company, best buy, is freaking piece of garbage consisted with American idiots. JUST DO NOT USE THIS COMPANY, AND DO NOT TRUST WHAT THEY'RE ADVERTISING!! "

"Purchased several items for my house. I went to computer department, appliances, home theater, TV. All reps where knowledgeable about the items I purchased and a great help! Had to reschedule my dishwasher a couple times because of covid 19 delays but that was expected. I rarely give 5 stars for anything...This is 4 because of rescheduling confusion on the phone conversations I had with customer support. "

"With the amount of money I spend in this store you figure service would be good well the employees at the cell phone desk look like they don't know **** didn't help me and brush me off If I was a sales person I would try to cell you a phone even if they didn't have the one you wanted no help at all anyway I left and got my phone from Walmart. Com. will never I buy another item from this place again can't wait until they go out of business and replaced don't waste your time they ****."

"This review is more about loyalty and good customer service than anything else after being charged a 100+% promotional interest penalty.

I made a mistake, and had a promotional purchase being paid on a monthly "auto pay" from my bank. I didn't pay attention to my monthly statements, because I knew it was being paid every month ( early every month). When I did look at recent statements, I noticed a problem. When I went back a few months, I saw where I received a $457 interest charge on a $422 remaining balance. I immediately called when I found the problem, and was told since a few months had passed there was nothing they could do now. I told them I would have paid the $422 if I would have known to avoid a 110+% interest charge.

I asked if they could split it or do anything as I have been a customer for 20+ years and literally have spent in excess of $20k. The answer from Best Buy customer service & her supervisor for that type of loyalty is "I am sorry - Nothing we can do".

I've learned my expensive lesson here, and will spend my money with a company that appreciates the customer. That definitely is not Best Buy.
"

"
I would rate the delivery, after sale customer service & return service a zero if it was an option! Purchased 86” TV on 11/7. TV delivered 11/11 and installed 11/11, connected TV to power, does not function, uninstall TV, spend 2.5hrs on chat and phone, eventually get return pickup & replacement delivery scheduled for today 11/14. Delivery window was set between 7am & 1pm, this morning I received an email at 8:49am that driver was on his way, at 9:20am I received an email that TV had been delivered, no delivery or return pickup ever occured !! At 12noon I spent another 2.75hrs on phone & chat trying to find out why the delivery & pickup did not happen. No answer given, just rescheduled for 11/21, so that is a 3rd day I need to take off work! I called back to cancel order as I will purchase from another retailer (Costco), told order was cancelled & I would receive an email confirming. Guess what, no email! I check my account online, order has not been cancelled! I guess tomorrow I’ll be spending more hours on the phone! BestBuy is a completely disgusting & with zero customer service after purchase! NEVER BUY FROM BESTBUY!!!"

"Went to Best Buy Sheboygan late morning last Thursday to buy a router Two clerks at door greeted me say me go nearby and look at routers they just kept talking and ignoring me--Store was dead (usually is) plenty of sales people saw me looking but no help. Went finally to front door where they were still talking and asked for help which they then gave me.
I like Best Buy but buy as little as possible there because of the poor service. Bought some appliances there recently , a large tv ect but heaven forbid if you ever have to call the store
They have the worst telephone service in the UNIVERSE. After My wife waiting over 30 min for help 5:pm til 5:30 she finally hung up (Sheboygan Store) I also tried Appleton over 15 min on hold and I hung up. What the hell is wrong with Best buy--Do they want to **** off the few customers they have buy never answering their calls. Wake UP and have some live body man the phone. In my entire life I NEVER had such long wait times when contacting a retail store. "

"Very attentive, very helpful. My son loves the gaming computer. Only one issue with a light possibly. Keeps going in and out. However, I cant do much about it right now as he is in college. Otherwise everything is great."

"I purchased my pc from best buy and it has not let me down yet. Great product!"