"Bought an 85" TV 5/24. Scheduled delivery 6/4 (7-noon). 6/3 received confirmation (7a-1p). Waited until 2pm. Called, rude unresponsive rep -- hung up. Entered Chat. Waited 44 minutes to speak to a Geek Squad Team member who advised our order had been cancelled and offered to reschedule for 6/16. We cancelled the order. What's happened to BB? No customer service, no communication, and repeated delivery failures. Good pricing so guess they are comfortable enough not to have to do the nice things in business like keeping us posted, honoring their commitment. BTW, they know before leaving the loading dock when and where they are going to be, why not call the customer and say "you're 4th on the list, that should be 9-10am unless we're delayed". Simple, easy and lets us so something constructive. We sat on our butts 8 hours waiting for nothing. Poor!!!"
"I bought this when my ASUS desktop M32BC died on me. I got the iSeries 1650 GTX super, intel i5 9th gen, powerful computer, the only thing wrong I found so far is one of the RBG lights on the fan does not work the middle one, other than that great performance for money, next time make sure all the lights work before you guys ship out it is still a lot of money for the average joe, thank you and also would rate higher but for overnight shipping it cost an arm and a leg way $78.00 jeeze."
"I bought a PC from Best Buy and I Can say that it was incredible, great service and buying the PC was an easy process. I recommend 100% buying a PC on Best Buy especially if is a ibuypower PC.
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"I bought a gaming desktop and I don't really sure what kind of desktop is what I need and crews were happily helped me and explain to me what kind of desktop i need for games. It's just 2 days and it was already delivered. It was so fast, yet the quality still good. I highly appreciate this item. "
"My experience was amazing, and I would recommend it to anyone that needs to purchase any electronics"
"It was amazing and i loved it"
"I purchase on line 2 laptops and went to pick them up at My store!! Got there and they only had one! So they call the closest store (20 miles) and they had one so I drive there for it! Try to pay with my card and it asked for the associate to call in for approval! After 20 min wait, the person on line ask to talk to me! I stay there with my DL in my hand in front of the sales associate who can clearly verify who I am and she wants my cel to verify a code she would sent! Am 58 disable woman and I told her my cel is in the car and she dnt care! So I hang up and pay with my personal debit card and left!!! I call in to close my account and the agent asks me why! I told her and she says...well, I want to make sure you know that if you close your account, you can never reopen another one!!!! I was blown away! I told her that alone was a reason to NEVER walk into another Best Buy store and give them my business! I had so many negative experiences with them and than positive ones and keep going bk, not thinking much abt it, but my experience with the Geek Squad on a 700$ dishwasher and now this.... surely will NEVER buy another thing there!!! "
"Just ordered my gaming PC from the website and I'm absolutely loving it. It is really easy to use and it tells you immediately when your package is ready to pickup."
" A few weeks back I saw that Best Buy had a $2000 exercise bike in stock in their central Florida warehouse (40 miles away), so I bought it for pickup that I thought was going to be the next day... Turns out the warehouse was closed on Sunday so that wasn’t going to happen.
I received a confirmation that the bike was ready to pickup and that I had several days to pick it up. Well, I couldn’t go during the week, so I clicked change the pickup location on my confirmed order and had it changed to the Store a few miles away... Remember this is the warehouse that provides central Florida with their inventory so it was coming from the same location and already confirmed for my order. Now my order reflects that the Bike will be at my store within 4 days, so Thursday I would be able to pick it up.
I watch the inventory, I call customer service (they’re out of the Philippines, but more on that later), they tell me they called the warehouse and my order will certainly be at my store by Thursday. Day 3 comes and I see the bike is still in stock in the Orlando warehouse, so I think, okay it’s doesn’t take very long to go 40 miles and the truck will probably bring it tonight. So, I check back after the store closes at 6
PM and now the warehouse has none in hand, but I figured that could just be because the inventory has now shifted.
Day 4 is finally here and I’m waiting for the order status to be updated so I can go pick up the bike... I keep checking the order to see if anything changed and there’s no status update at all. Now it’s around 2 PM and I call customer service again, this time I sit on hold for an hour, waiting for one of their reps to answer, about an hour and ten minutes into my hold somebody finally answers. I speak to this guy and he says he doesn’t see any inventory in any of the stores at all, and that he’s sure the order will not be fulfilled, so I ask to speak to a manager and after another 30 minutes on hold, I finally get to talk to one... She essentially tells me that there’s no way I’m getting the bike, and I ask her why I can’t speak to somebody that actually works at Best Buy?!?! She says, oh I can give you the number for the warehouse and I was very happy to hear that, until I found out that there was no option to actually talk to anyone from the warehouse and she did that to get me off the phone.
So, you see Best Buy outsources their call center and even though they likely furloughed a bunch of US staff, and they know that their call centers are getting overwhelmed, they
Opted not to keep some of their US staff working an out them on the phones to assist. Why would they do that, when they can let the American Tax Payer pay for their employees to do nothing right? So it turns out the call center can do very little to help with anything beyond price matches and the My Best Buy Elite Plus special customer service lines are no longer special.
Anyway, I turned to the my Best Buy forums for help, and there, they proceeded to bury my complaint in an unrelated area, because it was filed in a high traffic forum, and it might affect their 4.7 out of 5 fake rating they claim to have. So, I filed another complaint on a different forum, and the same individual decided it was best to bury it with the other complaint. You know, out of sight out of mind right!
Wait, it gets better! I could see on their site that the bike was now 3 to 4 weeks before they would be getting anymore, but because I filed the complaint, they decided to send me an update (On day 4, 15 minutes after the store closed), telling me that they’re going to give it one week and if they can’t fulfill my order, then they’re going to do me this huge favor and cancel my order for me! In other words, they were basically telling me to go away!
The guy on the forums could have done something, instead of burying it, but he chose not to do anything helpful at all. In the end, I cancelled my order, my sister cancelled her order for the same bike, and my wife cancelled her plans to buy a $2300 Fridge from them. They’ve pretty much turned all of us off with their poor customer service and we’re going to be using their competitors from now on, as I don’t feel any need to be loyal to a company that isn’t even loyal to their Elite Plus members (If you’re not aware, that means you likely spend more than $4K in their stores every year).
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"I am so disappointed in Best Buy. I paid extra for overnight shipping. Now it is taking 3 days. I could have done curb side pick-up the same day but was told I could have overnight delivery.
I expect my shipping costs to be reimbursed but I'm sure they won't do that.
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"I wasn't sure if Best Buy was open but in an effort to try and do business with them instead of Amazon..I swung by to see. There were tents and a line with a few people so I walked up not knowing what the procedure was so I attempted to inquire. I was told to get in line to which I said "what is the procedure? Can I go into the store or how does it work". This big guy...the general manager it turns out named John came storming over...through out his arm and pointed telling me "get in line like everyone else". I said that I wasn't cutting line that I was trying to find out what the situation was to decide if I wanted to stand in line. He informed me later that I had to get in line and then he'd tell me what the procedure was. How outrageous! It was like dealing with the German gestapo...he was arrogant and treated me like a criminal. In my entire life I have never been treated with such animosity while trying to business with a store. Does Best Buy approve or endorse this kind of gestapo behavior? I won't be shopping at Best Buy....ever again.
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"PC is well organized with cable management and runs smooth. I recommend!"
"so far so good the computer im very impressed it is my first pc and im loving it "
"We purchased all of our appliances for our new home from Best Buy. I told them we might not be ready by the expected delivery date. They assured me that I could reschedule without any problems. THIS WAS NOT THE CASE. I was told if I didn’t take delivery they would cancel my entire order. I had to take delivery. They delivered and everything was stacked together in the garage and covered with tarps. When it was time to install the new appliances, the microwave was wrong. The store did take care of that. My $1000 black stainless gas cook top was damaged from shipping and BB told me that I had it more than 15 days and they refused to take care of it. After being bullied and threatened by BB they should have taken care of the top. I will never buy so much as a battery from BB ever again. It cost me $375 to replace their damaged parts. "
"Easy to order, but forget about contacting anyone if you should want to make any changes, NO PHONE NUMBERS TO CALL, NO EMAIL, NO ONE TO TALK TO, CHATTING IS A JOKE UNLESS YOU WANT TO WAIT ALL DAY AND WHEN YOU GET TO #16 AND CHECK ON SOMETHING COME BACK YOU ARE NOW #84 AND THIS GOES ON AND ON AND ON. THE WORST CUSTOMER SERVICE. I never write reviews unless they are good, but after 2 days of trying to get to ANYONE just to make a change in the color of of appliances that I ordered the same day for over at $6000 before delivering it 4 days later.
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