"My daughter purchased a pre-owned iphone 7 on 7/13/20. She did not purchase Geek Squad coverage. The cost was $267.49. On 9/2/20, she was not able to listen or speak into the phone to facilitate communication. I contacted the store this morning and website. It took almost an hour to get to a human being who explained to me that because my daughter didn't buy the GS coverage that she would have to pay for any repairs recommended. This is only 45 days out of the sale. What is really outrageous is BB sells these phones but stand behind them for only 15 days. If you order a phone online with BB, they will back it for only 15 days. This is not stated in the website. The sale of iphones through BB is low-risk for the store, no warranty, and big profit for them. DON'T BUY USED PHONES FROM BEST BUY."
"staff were very helpful and being a first time pc gamer the desktop i got is very user friendly and runs very good"
"Bought new, they used an open box item to cheat me.
Bought new, they used an open box item to cheat me.
Purchase Date:Jul 30, 2020
Order Number: BBY01-806259122805
Supposed to be delivered between 7:00am and 1:00pm. However, the Geek delivery didn't come until 6:00pm. I refused to take the open box item.
The item is a big TV:
Samsung - 82" Class - LED - Q90 Series - 2160p - Smart - 4K UHD TV with HDR"
"I purchased both of my teenage sons the iBUYPOWER BB981 PCs and they love it! They are into the specs and they said these are great specs and they liked the idea that the keyboard and mouse were included. The quality is great and so is the price!"
"I purchased computer items online. As such, I could not see/ feel until it shipped. I initiated a return for 2 of the items immediately on receipt. One was through a second party and was processed immediately with clear directions (Lenovo). No problem. Best Buy, on the other hand, refused to acknowledge or reply to 4 email attempts to return the BB item. I have receipts of these requests. They are all within a week of receipt of the item and all say to wait a week. So I did (COVID timelime I guess). I then tried to call their number and got a 2 hour cue. I was told I would get a call back. No call back came. I then initiated another request for return, got another email to wait a week for a reply. No reply after a week. I then escalated the issue on their website, but accidentally did this through the Lenovo reseller who was kind enough through back and forth to direct me properly. When I finally got a Best Buy rep on the phone she would not issue a return receipt and insisted they had issued one prior but would not provide proof. I asked to escalate to a supervisor who again said it had been too long, ignoring all the requests I had made for a return over a 7 week period. She refused to allow me to send the confirmations of contact and request that I had, and refused to send me a confirmation that they had send a return label. She then suggested I go to the store to stand in line (during COVID) to initiate a request so they could call her team and be told they won't issue a return because it's been too long. She actually told me to do this while also suggesting I was the one being rude because I was insistent on a receipt.
In my opinion, it is unethical for a company to ignore return requests until after the return window has passed. Secondly, if indeed they sent a return label and I missed it by accident (hard to believe since I was waiting for it) then why not send a receipt of said email to me to verify? Seems simple enough. But they would not. The supervisor wanted to know why I waited 7 days between contacting them during the middle of my communications. Her insinuation is that because I did not attempt to contact the during this particular window, after trying for weeks, it is my fault a return is not being honoured. But through this she revealed she had all my attempts at communication listed and they just ignored them for 7 weeks! This is not acceptable business behaviour and I will not purchase items from the store again. No such headache with Amazon or other tech sellers I have dealt with. No such headaches with any return ever. Buyer beware. "
"My experience with best buy was great! I hopped onto their online site and ordered an ibuypower model number BB980 and couldn't be happier. The PC out performs my expectations by a long shot, great for work or play! They had the best price on the market! I couldn't even build the PC I bought cheaper, and trust me, I tried! I would recommend Best Buy to anyone at any time!"
"This store helped me setup my dream home entertainment system. They were professional and explained everything to me."
"ordered a televison, it has now been 3 weeks, they blame it on Canada Post, total BS. STAY AWAY FROM THE RESELLERS ON BEST BUY, TRY AND SEND A MESSAGE TO CONTACT US AND ALL IT SAYS IS "CONNECTION ERROR". USELESS COMPANY, YOU HAVE NOW LOST MY BUSINESS FOR LIFE. BEWARE PEOPLE!!!!!!!!!!!"
"Let me start by saying I am not one to write reviews but I have never had such a bad experience with a company's customer service. I ordered a new tv from best buy on June 8, 2020 and scheduled the delivery for June 13 between 12 and 6 pm. My wife took off work to be there since it needs a signature to be delivered and after waiting around all day, nobody showed up to deliver the tv with no calls or emails saying they wouldn't make it. I log on to my account to see if that can tell me where it is and it says it was delivered even though it never arrived at my house. I called customer service right away to try and get it resolved asap and waited over 2 hours to ever talk to anyone. She told me that she submitted it for review to look into what happened to it and I would hear back in 24 - 48 hours. I wait over 48 hours with no calls so I called them back and waited another hour on hold to talk to someone. They told me that it was dispatched and still waiting to hear back from the delivery company but could not get into contact with the company. I called back every day to try and get it figured out but they tell me the same thing every time. To wait 24 hours, but I never hear back. Best Buy needs to find a better delivery company to use and hire people that know what they're doing. Nobody can actually help you there and every one of them just transfers you to someone else that is clueless and of course you have to hold for a long time and reexplain everything every time. It has been two weeks now and I still don't have my Sony 65" tv but they were quick to take my $1060. I advise anyone thinking of ordering anything through Best Buy to shop elsewhere because if there is any kind of issue with it they will not be able to help you and will make you jump through hoops to get a resolution."
"For the second time in a row received Insignia Mini-freeze with damage which was ordered online in Best Buy. "
"I bought Latest Mack Book Pro from Best Buy, and it shows delivered at Jun 6th. But I didn't receive it until now. I called Best Buy many times. But Best Buy keep shirking responsibility to UPS. UPS also shrike responsibility to Best Buy, thus until now this problem was not solver at all. The value of the MBP is almost $1700. Best Buy did not ask me to choose the shipping method, and BB just choose the normal shipping method that do not need the signature after delivery. Why don't Best Buy choose the shipping with signature? If they don't want to pay more expensive shipping fee, why don't Best Buy ask me to choose and let me pay?
Even worst, when I contacted with Customer service to solve this problem. After they get my case reference number, they kept letting me wait, and they hang on my phone directly! One supervisor or customer manager finally was on the line to talk with me, you cannot imagine what he said! He said he could not understand what I was saying because of my PRONUNCIATION! Why can't this manager gently ask me repeat it again if he cannot get what I am saying? Why didn't your customer service provide a more efficient and effective way to communicate and solve this problem? Your customer just talked in such rude way and blamed my pronunciation!
Until now, Best Buy and UPS still did not solve this, and I still did not know who should be responsible for that! I don't want to hear it again from Best But that let me contact with UPS. I think I am yBest Buy's customer, and you choose UPS. It is not my responsibility to contact with UPS again and again.
You Best Buy should solve this actively to protect your customer 's right! Rather than shirking responsibility and even blame your customer! "
"Found the Fridge I wanted on Best Buys web site. It specifically stated that the item was in stock and could be delivered in 3-5 business days. I went through the process of ordering to include providing my debit card information. The order was processed immediately (they debited my account that second) and I was directed to the delivery page. Low and behold, the next available delivery date was in three weeks! To make it even worse, they made it impossible for me to cancel the order on the web site. I had to use their worthless chat service to have them cancel the order and they informed me that, despite taking only seconds to take the money out of my account, it would take at least 24 hours to put it back in! Finally, when I asked to speak to a manager to express my concerns at their shady actions, they gave me a 1-888 number that was another barely understandable phone bank guy that claimed there was nothing he could do besides connect me to another customer service rep. Once he did, a recording told me there was a 55 minute wait time to speak to someone. Never buy from Best (Worst) Buy again!"
"I purchased a Epson XP 7100 including your geek warranty 2 year replacement plan , the printer stop working due to a broken part I did the necessary by calling and explain , I am been told I have to wait 2 weeks to get an appointment to have a technician repair or replace it "
"After rescheduling my delivery appointment, 9 minutes into my scheduled 12 to 6 delivery window, someone called to say that they were too busy to deliver my appliances. This is absolutely ridiculous and unacceptable. We're currently on hold to speak to a customer service representative on two phones. One to discuss this and one to cancel our month old order.
"
"Bought an 85" TV 5/24. Scheduled delivery 6/4 (7-noon). 6/3 received confirmation (7a-1p). Waited until 2pm. Called, rude unresponsive rep -- hung up. Entered Chat. Waited 44 minutes to speak to a Geek Squad Team member who advised our order had been cancelled and offered to reschedule for 6/16. We cancelled the order. What's happened to BB? No customer service, no communication, and repeated delivery failures. Good pricing so guess they are comfortable enough not to have to do the nice things in business like keeping us posted, honoring their commitment. BTW, they know before leaving the loading dock when and where they are going to be, why not call the customer and say "you're 4th on the list, that should be 9-10am unless we're delayed". Simple, easy and lets us so something constructive. We sat on our butts 8 hours waiting for nothing. Poor!!!"