"I've never had so many issues with one merchant. With orders being canceled, representatives lying, and no service whatsoever. No one at this company knows what they're doing or they are unable to solve a problem. Best Buy has been in business for a long time but they should be closed. My opinion that the only way they remain profitable is by manipulating customers and attempting to extract as much money as they can from the naive. Save your time and avoid this criminal operation."
"Bought an iBUYPOWER i5 computer from the Best Buy in Brownsville, Tx. The store associate was very helpful answered all my questions which help me with my decision. I would recommend Best Buy and iBUYPOWER computers to everyone."
"Our recently puchased washer started leaking 3 days after delivery. It was replaced yesterday by Best Buy but only after a horrible customer experience service with the exchange process. When we called to report the issue with Geek Squad they referred us to a different department that was a nightmare. During the nearly 30 minute call the Rep laughed at my Wife several times and said "Oh my God" as a response to her pushing for a better delivery date for the replacement washer. When we demanded to speak with a Manager she and I were both told that due to Covid and their working from home, a Manager was not available. We were told that a Manager would contact us in 24 to 48 hours. It is now a week later and no call.
We purchased our current dishwasher several years ago from Best Buy and had a similar experience with leaking and similar experiences with customer service. When shopping this time we chose Best Buy only because they had the item in stock when other retailers did not. My Wife was very hesitant due to our previous experience but I convinced her that the last time was likely a one off experience. I was wrong and we will never purchase an appliance from Best Buy again. "
"Amazing system right out the box. 10/10 would recommend for sure...Leeets Gooo.!"
"Horrible service experience(s) at Buckhead Atlanta and online
July, 2020, bought a NetGear WiFi extender (750) for $49.99. The coverage wasn’t strong enough, so a week later I returned it for one with a wider range (2000) for $99.00. As it turns out, even the 2000 sq ft coverage was spotty, often requiring us the re-connect or relaunch in order to have a connection, which is unacceptable. Yesterday (October 17, 2020) I attempted to return the 2000 sq ft extender for a 10,000 sq ft ($149.99) extender. The greeter was friendly, the floor sales person was friendly. When I got to the register, receipts and return product in hand, the cashier said “I need to get a manager”. Hope came over and said “this is outside the 15 return window, there’s nothing I can do. I can neither return nor exchange this product. Have a nice day”. I said “what do you mean... you see the history that I’ve only returned to get a stronger, more expensive product. The 2000 sq ft is in its original box, I just need s stronger one.” I further said “look at my purchasing history... I’ve bought computers, televisions and accessories from Best Buy. I’ve even had a Geek Squad contract for over 10 years. You’re just gonna let me walk out of here of a $50 PROFIT because my return is over 15 days”. Her response: “there’s nothing more I can do. Have a nice day”.
I came home and dialed the 888-BESTBUY number. Guess what? There is NO option for customer service. I pressed “2” and after 3 rounds of pressing “0”, i was defaulted to another option where I was finally able to get through to “Mark”. Mark kept me on hold forever while he tried to resolve my issue. In the meantime, I’d accessed the Best Buy website and was concurrently reading the return policies. When Mark finally did return to the line, he read me the policy from the website and told me that there was nothing more he could do, that the store manager had the final say.” I asked for a service supervisor and he told me that it would be a long hold, but that he’d try to find one. I held for 40 minutes before I began an online chat with Vincent V. Vincent told me that supervisors were very busy... that they had a lot of meetings and that I’d probably be on hold with Mark for a very long time.
Over the years, I’ve spent thousands and thousands of dollars with Best Buy, and this manager, Hope, at the Buckhead Atlanta location had no better sense than to walk a customer out the door over an exchange where she and BB would’ve benefitted. Never again... they’ve gotten my last dollar."
"Purchased appliances online from Best Buy with delivery and installation. Scheduled the delivery day and took the day off of work. I received a phone call that morning to tell me that they could not deliver my appliances and that in 24-48 hours I would get a call to reschedule. I called Best Buy for help. They also could not help me get my items delivered that day. I was also told that it would be at least another week before I would be able to reschedule. I couldn’t wait that long, so I asked that my purchase be canceled and I be refunded so I can go out and purchase appliances the same day. I was told that only the installation could be refunded ($.01) and that I would need to call back in 24 hours to request again a refund for the appliances. That didn’t seem right to me that I would be asked to do this when Best Buy is the one who is letting me down, so I asked to speak to the manager.
I then waited 55 minutes to talk to the manager because he was “busy.” Finally got to talk to the manager after an hour. Was told that they cannot even call the warehouse to talk to someone about our delivery. They could only send a message to them regarding our order with no guarantee of any response. They could not refund my appliance purchase because it was in “delivery” status and I would have to wait for this as well. So now I’m stuck without appliances and no refund so I cannot go out and buy appliances on the day off that I scheduled for this. Terrible experience. The assistance/answers were not sufficient when I spend over $2000 on this one purchase. Will never purchase anything from Best Buy again."
"I purchased the CyberPowerPC - Gaming Desktop - AMD Ryzen 5 3600 - 8GB Memory - AMD Radeon RX 580 - 2TB HDD + 240GB SSD - Black for my son's birthday and so far its working good. He loves the different colors that the tower gives off. The mouse broke after a day but I contacted CyberPower and they are sending out a new one. Hopefully it will work for a while. "
"Bought two 55" Samsung Picture TV during Covid. Store Manager Cory helped me over the phone.
Once Delivered and I had someone install during this time, one tv did not work.
Called BestBuy Atwater, they would not even answer the phone.
Called Samsung who wanted a receipt, not the email showing I paid 3000.00. Called
over 5 times for a receipt over a month and finally got someone in US who in 2 min utes sent me a receipt. She even tried to reach out to ATwater Bestbuy and she could not get through and sent an email to corporatate to reach out to me and no one did. Samsung could not fix the TV and told me to go to Bestbuy for an exchange.
so today i did and let me tell you what a mess and i still have the crap they sold me in my car.
If you want service on your major appliances NEVER NEVER deal with Best Buy.
They do not care and now waiting for Samsung to send them something to replace the TV
which is only 3 months old!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Dont waste your money"
"I went into best buy at superstition springs mall in mesa az to buy a dash kit for my car stereo. For starters no kits were stocked on the sales floor all but maybe 5 were stored in the back for the installers none for the consumer.. when I asked for help the associate was so lazy he never even stood up from the chair he was sitting in playing on a computer..when I asked a specific question as what size double din stereo will this fit he said well standard..umm what is standard..they range from 6.2 inch to 7 inches.. he said dont worry it should fit well long story short it didn't fit and he told me I had to buy a separate wiring kit and the wiring kit I had already purchased..i asked why he said I needed amp harness ... i said no i do not my sub is an amp and sub in one prepowered..he said you still need an amp kit long story short no I didn't and he failed to tell mei needed a separate turbo harness for my surround sound pro logic stereo in my car ... i have been there 4 times to return what this same employee keeps saying i need all while he sits on his **** staring at a computer screen and knows absolutely nothing about the area he is working in but I have to say the ladies in the phone area ... perfection these ladies are knowledgeable and awesome "
"This place is abominable. Worst customer service, worst shipping. Terrible. Terrible. Once you give them your money, you've already lost. I ordered and got such a run around I was scared...don't buy from them. "
"perfect i got buy i buy power bb981 pc there its very nice and a overall really good pc"
"Decent PC for the price. Mine had no foam inside for protection. I think Best Buy did a great job at offering a very powerful computer at a considerably low price. This was my first time ever buying or even using a gaming pc and I have to say the performance is night and day compared to my old computer. The boot up is super-fast and games run smoothly. I intend to use this computer for video editing too and with these specs I don't think I'll have any issues but it’s too early to tell. I will update this review if needed."
"I purchased this system last week. I have it working now and it is super fast! I really like the graphics and the storage capacity, I do video editing and this works great for my needs."
"I just purchased this gaming computer and cannot say enough great things. The quick start up, speed and graphics quality is incredible. It also has a ton of memory space, with the ability to add more. The staff were also extremely helpful with the entire process. "
"its been so fasr i love it"