"I used to be a Best Buy customer years ago then I found Amazon. But recently I found a Bose headphones on the Best Buy website that was priced decently, shipping cost was nominal, and I acquired a Best Buy credit card that I could conveniently pay off the purchase within 12 months with no interest. So I made the purchase this past Sunday and paid for 2-day shipping. I didn't get a tracking number on Monday and didn't think much about it. Then Tuesday came around and still no tracking. That's okay I thought the website says that my order *will be* arriving on time. So yesterday morning I checked the Best Buy website and still no tracking number. I called the customer service phone number, and I was put on hold for several minutes. I hung up, called again and got disconnected. I then did an Internet search on Best Buy which I should have done prior to this fiasco and found out how terrible their company is. I immediately cancelled my order. I will not buy anything from Best Buy until they get their act together. I will be going back to Amazon to buy the Bose headphones."
"The computer is great. Love the lights, set up was easy, definitely upgradeable! The shipping from Best Buy was fast and kept me updated the whole time, even during this pandemic, which I loved!"
"DO NOT BUY - Up until now, I was very satisfied with Best Buy. I've bought many products from them everything from smart watches to speakers, laptops, etc.
However, they have screwed me tremendously. I recently placed 2 separate pre-orders through them for The Child 11 inch plush. Now, this is a hot item because of its popularity. I was planning to give these to my baby cousins.
Where it went terribly wrong...first, I receive an email that there was a delay. Fine. This can happen. No worries. Then, they email me weeks later that the delay email was sent by error and it will be sent by the original delivery date. Good news. Then, I get an email that both my orders were cancelled for no reason. Keep in mind that I placed my orders about ~5 months ago and only now do I hear about the cancellation. Given the demand of this product, it is now sold out everywhere, in which back when I placed the order, I could've ordered it elsewhere while available. Now, Best Buy screwed me big time. Insult to injury, I just received another email that the cancellation was made by error and I can reorder the products through a link. I click the link and it says the product is sold out. How does a company your size not exactly know the quantity of how much your customers can order and you joke and tease by back and forth emails, which in the end you say, "thanks for pre-ordering with us almost half a year ago, we can't match the demand so we'll cancel your order for a full refund. No harm, right? Whom would've received your present doesn't want it or need to get it right?". Good job Best Buy.
ABSOLUTELY TERRIBLE, BEST BUY IS AN ABSOLUTE JOKE AND TEASING TO AN ALREADY WORST EXPERIENCE. I WILL NEVER BUY FROM BEST BUY AGAIN. DO NOT GO THROUGH THEM FOR ANYTHING. This won't be the last time they do this. Go buy on AMAZON as they'll actually commit to your order."
"Don't do it. If there's no easy way to communicate with a company it means they don't want to communicate with you. They want your money and you can f off. BestBuy is a classic. Take the money and run. Blame lack of digital support on COVID19 . Nice try. It's digital download. Grow a brain. Resist temptation. A lower price often means little or no service.
"
"I was able to pick up a great gaming desktop and have it running the same day. I love Ibuypower. Best prebuild gaming computers for your dollar."
"Buying a $4000.00 TV and tried to use 24 months same as cash. Was denied with a 800+ credit score. Best Buy is a joke buy elsewhere if you are trying to use same as cash."
"Recently purchased a gaming pc from Best Buy. I am absolutely pleased with the product and the customer service. I will continue to purchase from them!"
"Love my new gaming PC! Recommend Best Buy anytime."
"Our refrigerator stopped working on 3/15/20, so I ordered a new one on the same day with free delivery, hookup, and paid an extra $25 for haul away. I chose the earliest available delivery date/time which was 3/23/20 morning. After it past the time of delivery and not receiving an update, I called back on 3/23/20 afternoon. I was told that because of the Coronavirus situation, now they only do delivery at the doorstep. Since I had been over a week without a refrigerator and desperately needed one, I said fine and rescheduled the next earliest delivery on 3/25/20, knowing that it would be heck of a job for me to move it inside my second floor condo unit. At the time, when I asked about the haul away, I was told that if I brought it outside they would take it. On 3/25/20, the delivery truck came, dropped off the refrigerator outside the condo's front door in the rain. When I asked about the haul away, I was told that they would not take anything back to the warehouse in fear of bringing back the virus. It took me 1.5 hours to move the refrigerator into my unit. Worst yet, the next day, I saw a $69.99 charge on my credit card for the delivery even though on the product page it still said free doorstop delivery. Now I have to spend time have the $69.99 charge reversed and BestBuy still owe me the haul-away of my old fridge that I paid $25 for. I think it is extremely unethical for BestBuy to take advantage of its customers in a time like this. On the other hand, my neighbor ordered a new refrigerator on 3/23/20 from Costco and it was delivered inside the unit, hooked up, and with his old one hauled away on 3/27/20, just that simple. I would avoid buying anything from BestBuy like the plague from now on. "
"I am a Best Buy Elite member, and my rewards points were incorrectly issued as 2x $65 Reward Certificates rather than being "banked". On December 31, I talked to the Customer Service Manager in-store in Tucson AZ to save my rewards, and he called MyBestBuy Rewards with me to have my reward certificates saved. I listened to him on speakerphone CONFIRM that I could call back in to activate my Reward Certificates.
Today, I was going to BestBuy for my next purchase, and I called to activate my points. The Mexico City service rep told me my points had already been re-issued as Reward Certificates, which had expired a week or two ago. This is incorrect - the Customer Service Manager in-store verified I would be able to use them at this time in the future by calling in. I was escalated to Supervisor Joe L from Rewards Department in Mexico City, who was extremely rude and hung up on me.
It seems this is a common scam, so here is the direct link to file a complaint about BestBuy with the BBB of Minnesota and North Dakota, where BestBuy is headquartered:
https://odrcomplaint.bbb.org/odrweb/public/NewComplaintForm.aspx?Qualified=y&BBBID=77&BusinessID=7663"
"Excellent customer service and zero wait time. Great product. Shipped promptly and arrived on exact day stated. "
"1. 24 February 2020: Purchase Apple Ipad, cover and “forever” (automatic every month) warranty at the store; 2. 24 hours later, start setup at home.; 3. Ipad FREEZES at “Enter Password” (which I had not put a password in at all, so this was pretty frustrating); 4. Spend 1+ hours trying to unfreeze Ipad; 5. Spend 1+ hours trying to contact customer service (telephone and CHAT) to get help; 6. CHAT people cannot help, tell me “just return it and exchange – NO PROBLEM”; 7. Drive back to Best Buy (45 minute drive), politely explain that the Ipad is a dud/frozen, and CHAT said “just return/exchange – NO PROBLEM” and I would like one that works.; 8. (THEM) SORRY – WE CANNOT TAKE THIS BACK BECAUSE IT IS FROZEN. 9. (ME): THAT IS WHY I AM RETURNING THIS – IT IS FROZEN, I NEVER PUT IN A PASSWORD THAT IT NOW REQUESTS, SO I CANNOT USE IT.; 9. (THEM) SORRY (REPEAT WORDS); 10. ME: getting upset, (THEM) Repeat “NO” multiple times, zero empathy or help until a manager finally (20 minutes?) shows up and said (guess!!!): SORRY – WE CANNOT RETURN THIS. IT IS FROZEN. YOU HAVE TO TELL US THE PASSWORD.; 11. (ME) SO BASICALLY YOU ARE TELLING ME “TOUGH TOENAILS”; 12. (THEM) YES. ; 13. Get a lecture about being a NASTY customer and they are trying to “help” (???)
After much back and forth, the manager actually TRIED to return the Ipad using the actual buy/sell/return computer. IT WORKED!
Got the refund, went back to the floor, eventually had a salesperson come, and finally said “screw it” and went home without the Ipad. I now have to drive back to return the cover ($39.99).
FINAL HURRAH = STAPLES HAS IT DFOR $30.00 LESS.
"
"I called the Best Buy in Bowie Md. to speak to someone in the Geek Squad. Ms Brianna answered the phone rudely, honestly she was the down side of the experience because the young man from the Geek Squad was really nice, polite, helpful and he really tried to help me. Brianna, you need to take a few/many lessons on mannerism from that young man. Rudeness gets you no where."
"I had purchased a HP computer monitor at Best Buy Harlem Irving store. When I picked up the monitor to install the screen cracked. Best Buy Harlem Irving store manager Muhammad Mavrik refused exchange. You would think with the completion they have, Best Buy would be more customer focused. I mean it was only a $100 monitor that I didn’t get to use. So I guess I’ll go to Best Buy, look at what they have, then buy from Amazon. I will never buy from Best Buy again. All for a stupid $100 monitor they wouldn’t exchange. More for principle than the money. It’s obvious they didn’t care. I guess that’s why Amazon is so successful. "
"Rude lying manger Cole in Las Vegas Rainbow store and delaying digital shipping online 48 hours after BestBuy has my money. Then transferred to the Philippines and told they just have to wait for the system and they have no control to fix anything. "