"I am so disappointed in Best Buy. I paid extra for overnight shipping. Now it is taking 3 days. I could have done curb side pick-up the same day but was told I could have overnight delivery.
I expect my shipping costs to be reimbursed but I'm sure they won't do that.
"
"I wasn't sure if Best Buy was open but in an effort to try and do business with them instead of Amazon..I swung by to see. There were tents and a line with a few people so I walked up not knowing what the procedure was so I attempted to inquire. I was told to get in line to which I said "what is the procedure? Can I go into the store or how does it work". This big guy...the general manager it turns out named John came storming over...through out his arm and pointed telling me "get in line like everyone else". I said that I wasn't cutting line that I was trying to find out what the situation was to decide if I wanted to stand in line. He informed me later that I had to get in line and then he'd tell me what the procedure was. How outrageous! It was like dealing with the German gestapo...he was arrogant and treated me like a criminal. In my entire life I have never been treated with such animosity while trying to business with a store. Does Best Buy approve or endorse this kind of gestapo behavior? I won't be shopping at Best Buy....ever again.
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"PC is well organized with cable management and runs smooth. I recommend!"
"so far so good the computer im very impressed it is my first pc and im loving it "
"We purchased all of our appliances for our new home from Best Buy. I told them we might not be ready by the expected delivery date. They assured me that I could reschedule without any problems. THIS WAS NOT THE CASE. I was told if I didn’t take delivery they would cancel my entire order. I had to take delivery. They delivered and everything was stacked together in the garage and covered with tarps. When it was time to install the new appliances, the microwave was wrong. The store did take care of that. My $1000 black stainless gas cook top was damaged from shipping and BB told me that I had it more than 15 days and they refused to take care of it. After being bullied and threatened by BB they should have taken care of the top. I will never buy so much as a battery from BB ever again. It cost me $375 to replace their damaged parts. "
"Easy to order, but forget about contacting anyone if you should want to make any changes, NO PHONE NUMBERS TO CALL, NO EMAIL, NO ONE TO TALK TO, CHATTING IS A JOKE UNLESS YOU WANT TO WAIT ALL DAY AND WHEN YOU GET TO #16 AND CHECK ON SOMETHING COME BACK YOU ARE NOW #84 AND THIS GOES ON AND ON AND ON. THE WORST CUSTOMER SERVICE. I never write reviews unless they are good, but after 2 days of trying to get to ANYONE just to make a change in the color of of appliances that I ordered the same day for over at $6000 before delivering it 4 days later.
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"I used to be a Best Buy customer years ago then I found Amazon. But recently I found a Bose headphones on the Best Buy website that was priced decently, shipping cost was nominal, and I acquired a Best Buy credit card that I could conveniently pay off the purchase within 12 months with no interest. So I made the purchase this past Sunday and paid for 2-day shipping. I didn't get a tracking number on Monday and didn't think much about it. Then Tuesday came around and still no tracking. That's okay I thought the website says that my order *will be* arriving on time. So yesterday morning I checked the Best Buy website and still no tracking number. I called the customer service phone number, and I was put on hold for several minutes. I hung up, called again and got disconnected. I then did an Internet search on Best Buy which I should have done prior to this fiasco and found out how terrible their company is. I immediately cancelled my order. I will not buy anything from Best Buy until they get their act together. I will be going back to Amazon to buy the Bose headphones."
"The computer is great. Love the lights, set up was easy, definitely upgradeable! The shipping from Best Buy was fast and kept me updated the whole time, even during this pandemic, which I loved!"
"DO NOT BUY - Up until now, I was very satisfied with Best Buy. I've bought many products from them everything from smart watches to speakers, laptops, etc.
However, they have screwed me tremendously. I recently placed 2 separate pre-orders through them for The Child 11 inch plush. Now, this is a hot item because of its popularity. I was planning to give these to my baby cousins.
Where it went terribly wrong...first, I receive an email that there was a delay. Fine. This can happen. No worries. Then, they email me weeks later that the delay email was sent by error and it will be sent by the original delivery date. Good news. Then, I get an email that both my orders were cancelled for no reason. Keep in mind that I placed my orders about ~5 months ago and only now do I hear about the cancellation. Given the demand of this product, it is now sold out everywhere, in which back when I placed the order, I could've ordered it elsewhere while available. Now, Best Buy screwed me big time. Insult to injury, I just received another email that the cancellation was made by error and I can reorder the products through a link. I click the link and it says the product is sold out. How does a company your size not exactly know the quantity of how much your customers can order and you joke and tease by back and forth emails, which in the end you say, "thanks for pre-ordering with us almost half a year ago, we can't match the demand so we'll cancel your order for a full refund. No harm, right? Whom would've received your present doesn't want it or need to get it right?". Good job Best Buy.
ABSOLUTELY TERRIBLE, BEST BUY IS AN ABSOLUTE JOKE AND TEASING TO AN ALREADY WORST EXPERIENCE. I WILL NEVER BUY FROM BEST BUY AGAIN. DO NOT GO THROUGH THEM FOR ANYTHING. This won't be the last time they do this. Go buy on AMAZON as they'll actually commit to your order."
"Don't do it. If there's no easy way to communicate with a company it means they don't want to communicate with you. They want your money and you can f off. BestBuy is a classic. Take the money and run. Blame lack of digital support on COVID19 . Nice try. It's digital download. Grow a brain. Resist temptation. A lower price often means little or no service.
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"I was able to pick up a great gaming desktop and have it running the same day. I love Ibuypower. Best prebuild gaming computers for your dollar."
"Buying a $4000.00 TV and tried to use 24 months same as cash. Was denied with a 800+ credit score. Best Buy is a joke buy elsewhere if you are trying to use same as cash."
"Recently purchased a gaming pc from Best Buy. I am absolutely pleased with the product and the customer service. I will continue to purchase from them!"
"Love my new gaming PC! Recommend Best Buy anytime."
"Our refrigerator stopped working on 3/15/20, so I ordered a new one on the same day with free delivery, hookup, and paid an extra $25 for haul away. I chose the earliest available delivery date/time which was 3/23/20 morning. After it past the time of delivery and not receiving an update, I called back on 3/23/20 afternoon. I was told that because of the Coronavirus situation, now they only do delivery at the doorstep. Since I had been over a week without a refrigerator and desperately needed one, I said fine and rescheduled the next earliest delivery on 3/25/20, knowing that it would be heck of a job for me to move it inside my second floor condo unit. At the time, when I asked about the haul away, I was told that if I brought it outside they would take it. On 3/25/20, the delivery truck came, dropped off the refrigerator outside the condo's front door in the rain. When I asked about the haul away, I was told that they would not take anything back to the warehouse in fear of bringing back the virus. It took me 1.5 hours to move the refrigerator into my unit. Worst yet, the next day, I saw a $69.99 charge on my credit card for the delivery even though on the product page it still said free doorstop delivery. Now I have to spend time have the $69.99 charge reversed and BestBuy still owe me the haul-away of my old fridge that I paid $25 for. I think it is extremely unethical for BestBuy to take advantage of its customers in a time like this. On the other hand, my neighbor ordered a new refrigerator on 3/23/20 from Costco and it was delivered inside the unit, hooked up, and with his old one hauled away on 3/27/20, just that simple. I would avoid buying anything from BestBuy like the plague from now on. "