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Product & services pricing
4.48/5
Chance of future purchase:
4.68/5
Shipping & packaging:
4.80/5
Customer service:
4.69/5
Return/Replacement policy:
4.69/5

1/5

2019-12-13

False Claims

"I needed a product the same day and needed to pick it up at Best Buy during my short lunch break. Therefore, I ordered it online for one hour pick up. The receipt even stated it would be available in one hour. Also, the latest commercials even make the same claim. However, when I arrived two hours later and after waiting for 20-minutes at the pickup desk, it was not ready for pickup. The employee told me that the order may not be ready for days as they had over 300 online orders to prepare, but only had one employee assigned to pick them up. I had to cancel my order and go find the product myself. Then I returned and found out that one was working the checkout stand and I had to checkout using the pickup desk again. After another 30-minute wait, I was able to checkout and return to work late. So, Best Buy advertises that for your convenience you can order online and pick up your product in an hour. However, in actuality, it took me almost an hour to get my product myself in the store. I know that Best Buy was in trouble a few years ago and losing money because of poor customer service. Well, it seems that they will be in trouble again because they still have not learned their lesson."

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5/5

2019-12-12

bought a PC

"I recently bought a gaming PC, and it runs great, I love the graphics and the speed, good build guys keep up the good work....4202"

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1/5

2019-12-11

Horrible and forgetful experience- extremely poor Customer service

"I am a Best Buy elite member and have been trying to buy a Home audio system and some speakers during this holiday season and have visited multiple BB stores in the hope that I will be able to make my purchase- Not a single store has either the complete range (Bose, SONOS, LG, Sony) , most of their demo systems are always not working and the sales staff has been quite useless in helping you make the decision- They never have the complete product details or willing to help you make the comparisons.
My last visit to the Northbrook Store in IL was particularly disappointing, where the staff was not only rude & unqualified, I was subjected to some , inappropriate behavior- some of their comments and demeanor were simply demeaning , derogatory & disrespectful. The staff showed no interest & did not help in showing me the products that I wanted to evaluate- I also felt a ra**** discrimination in the way some comments were passed and the treatment I received.
In one of my other recent visits (This time the Arlington Heights store), The CS rep at the returns/Pick Up desk was so extremely rude that I had to politely ask him to be "Atleast" polite and not "Rude"
Truly a forgettable experience!
"

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3/5

2019-12-10

wait for 3 days and never got my notification email

"order 3 computer worth of 2000 dollar. schedule for pick up in a store. got an email saying can pick up tomorrow, but it saids waiti for your final email, after 3 day nothing, i had to go through 5 times of live chat and finally someone told me they don't have it and i have to find another store to pick up......"

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1/5

2019-12-07

NO CUSTOMER SERVICE AFTER FIRST DISCUSSION WITH REPRESENTATIVE - DELAYED DELIVERY TIMES - LIED TO BY REPRESENTATIVE

"I WILL NEVER PURCHASE FROM BEST BUY AGAIN! NOW I UNDERSTAND WHY THEY ARE BARELY KEEPING THE DOORS OPEN. THEY DO NOT CARE ABOUT CUSTOMERS AFTER THEY RECEIVE MONEY. I HAVE DELAYED DELIVERY BY UPS - DUE TO BESTBUY NOT SHIPPING PACKAGE UNTIL THE NIGHT BEFORE SCHEDULED DELIVERY DATE & A SCHEDULED HOME DELIVERY WAS ALSO POSTPONED BY A WEEK!!!!!!!!"

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5/5

2019-12-07

Outstanding!

"I recently bought an iBUYPOWER gaming pc from Best Buy and I had no issues. The pc was in perfect condition and in under an hour i was ready to play my games. Truly amazing service!"

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5/5

2019-12-07

Gaming PC

"I bought a gaming pc by IBUYPOWER from best buy and the only issue I has was a light was not working which was a simple fix."

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1/5

2019-12-07

Backed out of black Friday purchase.

"I bought this computer online on black Friday for $950. Now its $1250 BestBuy made up some bogus excuse to cancel my order so they dont have to honor the black Friday price. BEWARE of buying anything on bestbuy online, especially on special sales.

"

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1/5

2019-12-05

Worst policy ever experienced

"Ordered an item online Nov 28 (Thanksgiving) with a delivery date of Dec 3. On Dec 2 I received an email saying my order was processed but could no be delivered at that time but would be delivered by Jan 2 or it would be canceled by them. At the bottom of the email it stated "To modify or cancel this order, contact us". I called their customer service number and after 31 minutes was connected to a representative. I explained I wanted the order canceled since delivery was delayed for such a long length of time and the item could not be given as a gift at the later time. I was informed that since the order was processed I could not cancel it. I requested to speak to a supervisor. After a 5 minute wait, she said she talked to the supervisor and she could not help either. Why won't a supervisor talk to a customer? Whole episode is ridiculous. No more Best Buy purchases in my future. Will have to drive 40 miles to return item I no longer want."

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5/5

2019-12-01

Great Desktop!!

"Best computer I have ever purchased! Fast and reliable. Looking forward to do some video editing on this IBUYPOWER Machine!!"

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5/5

2019-11-26

ibuypower PC

"I was looking for a great gaming PC, I walked into Best Buy and I had an great experience at Best Buy the sales associate had a lot of knowledge in gaming PC.
"

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5/5

2019-11-22

I always go there to get computer

"Better than Amazon’s service
I brought a computer at amazon and wasn’t able to return or get any help when i realize what I got with 800 is a piece of crap
Than I went to Best Buy finally the service is great and everything is right
"

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5/5

2019-11-18

Purchased iBuyPower gaming computer @ Best Buy

"I'm a 40 year old female and am overwhelmed with most technology. I am no gamer. I am a photographer and needed a good computer with a good graphics card that wouldn't get bogged down. I was told by multiple people that this was the best computer for my needs. I've had it for 2 weeks now and couldn't be happier. It's fast, efficient, the graphics and images are sharp and clear. I didn't think I needed a new computer, but the difference between this one and my last is night and day. I'm very satisfied with system and its user friendly aspects."

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5/5

2019-11-14

great experience and computer

"I was looking for a new gaming computer that I could use, not only for games, but I am also a game developer. Walked into Best Buy and saw an iBuyPower computer both on sale and fit my needed specs perfectly. I told the sales agent that I wanted to pick this one, but instead he directed me to another iBuyPower computer that had even higher specs and was even cheaper than the one I chose. Its only been a week so time will tell, but as of right now I would buy another iBuyPower product.

Overall the computer is great. Good quality parts, high specs and at a great price. The only complaint I have is that the keyboard that comes with it is not really good at all. Cheaply made membrane keyboard. Need to press buttons all the way with very little response. I hurriedly replaced this. The mouse is nice though. Overall a wonderful produce for the price. Just plan to buy a new keyboard along with it if you don't already have one.
"

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5/5

2019-11-13

Fast, knowledgeable, and helpful!

"I purchased an IBuyPower desktop, and I have to say the experience was better than expected. I am not a techy savvy person, but The sales guy was very helpful and knew the computer system that best fit my needs and budget. I am very happy with the purchase I made, and look forward to purchasing at Best Buy in the future. "

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