"In each phone call with customer service, I was promised reimbursement and a confirmation email -- neither was received. "
"DO NOT BUY FROM BEST BUY . . . Clearly, I received a defective Fire Stick. I worked with Amazon customer service to problem solve, but nothing worked (including restoring factory settings). As I bought from Best Buy (in an attempt to support brick & mortar stores) I was told to bring my purchase there for a replacement.
Just tried and was told by Chris the manager in Huntington, NY that I had 15 days (to test out all the functions of this device) and return it, even for an exchange. He was sarcastic and certainly not anyone I would want representing my business.
BUY DIRECTLY FROM AMAZON or any other manufacturer instead!"
"I recently gotten the pc a few days ago upon this review and I'm already impressed at what it offered. I ran new games like GTA 5, The witcher 3, and bo3 smoothly. This computer was built for gamers. 100 percent happy with my purchase!!"
"We purchased a new refrigerator from Best Buy and when the delivery came, the not only damaged the refrigerator, but caused over $1,500 in damages to our hardwood floors. It’s been two weeks waiting for a replacement and this morning they called to reschedule the delivery for two weeks out AGAIN because they don’t have enough delivery personnel. Never again will we purchase from Best Buy. The original Oder was Sept 15. The subsequent was Sept 23. "
"First they delivered a broken TV on Tuesday which they had to take back. Then they scheduled to deliver and install a new one on Friday. They never showed up. I am many thousands in the hole, two full days wasted and no TV yet.
THEY TOTALLY ****.
Regret doing business with these jokers. "
"I should have read the reviews before placing an order. My order wasn’t delivered when it was sooo to. I than went into the store which was an inconvenience and defeated the purpose of ordering something online for delivery. I still haven’t received my item and this will definitely be the last time I order from them. I didn’t spend $300 for the fun of it. "
"Think twice before you buy a Christmas gift at Best Buy store. Be sure the person getting the gift wants it. After 15 Days Best Buy will NOT give a cash refund. You can only exchange the product for another product at the Best Buy store. You will never see any cash back after 15 Days from date of purchase."
"Had my washing machine purchased from Best Buy installed by Geek Squad. We were unaware for hours that the hookups were leaking into the wall of the house.
Hours later destroyed plaster board and stained carpets and ceiling- Best Buy and Geek squad says it is not their fault because we signed at the end of delivery.
They hired a 3rd party to investigate who decided it was out fault without even looking at the damage. "
"I loved the computer that I got from here. They were very nice to work with. "
"I bought a prebuilt pc and was not happy with it. returned it the next day with no problems and got a little more expensive gaming pc that I am extremely happy with. Excellent customer service "
"This has to be the most unorganized company i have ever worked with..
The supervisor ms Bethany was also useless to Handel anything.. This supervisor has no ability to take care of customers. She is a poor rep for this company..Be aware as you are flying solo when ordering thru Best Buy.."
"Bad customer service 'terribe"
"Wish you could give 0 stars. This company has a horrible phone, internet and stock division. Online and over the phone you are told that you can check stock. Once you go through the process it tells you that it cannot check stock. When I called the store to check on the item, I was on hold for over an hour and no one picked up. Called back and spoke to a manager who said “yeah our system ****” and that was his only reason. Terrible store. This will be the next “big box” store to close its doors. "
"Ordered a Lenovo laptop online. Ten days for in-store pick up. OK. Waited. Then, it told me it was delayed. No further info. Could be delayed until whenever. Called customer service. Same answer. Luckily I could cancel the order. WTH? Really? I can order this from Amazon for actually cheaper! I checked. I wanted to order from Best Buy because I wanted to finance with their credit card. No charge to credit card. Cancelled it. Unacceptable. Can't deal with this. I can't wait until "whenever". Sorry Best Buy. I was told it's supplier problem. Ok, but not MY problem. Figure it out or don't do online business. It's as easy as that, right? Wow, no love for the customer at all. Wouldn't be surprised if Best Buy won't stay around that much longer. On Amazon, it said, the product I wanted is in stock plus I have Amazon Prime. Wow! Don't order from Best Buy online. You'll be lucky to get it. For sure. "
"I purchased a computer, $850 purchase.Had a good experience on the deal and services."