"Had my washing machine purchased from Best Buy installed by Geek Squad. We were unaware for hours that the hookups were leaking into the wall of the house.
Hours later destroyed plaster board and stained carpets and ceiling- Best Buy and Geek squad says it is not their fault because we signed at the end of delivery.
They hired a 3rd party to investigate who decided it was out fault without even looking at the damage. "

"I loved the computer that I got from here. They were very nice to work with. "

"I bought a prebuilt pc and was not happy with it. returned it the next day with no problems and got a little more expensive gaming pc that I am extremely happy with. Excellent customer service "

"This has to be the most unorganized company i have ever worked with..
The supervisor ms Bethany was also useless to Handel anything.. This supervisor has no ability to take care of customers. She is a poor rep for this company..Be aware as you are flying solo when ordering thru Best Buy.."

"Bad customer service 'terribe"

"Wish you could give 0 stars. This company has a horrible phone, internet and stock division. Online and over the phone you are told that you can check stock. Once you go through the process it tells you that it cannot check stock. When I called the store to check on the item, I was on hold for over an hour and no one picked up. Called back and spoke to a manager who said “yeah our system ****” and that was his only reason. Terrible store. This will be the next “big box” store to close its doors. "

"Ordered a Lenovo laptop online. Ten days for in-store pick up. OK. Waited. Then, it told me it was delayed. No further info. Could be delayed until whenever. Called customer service. Same answer. Luckily I could cancel the order. WTH? Really? I can order this from Amazon for actually cheaper! I checked. I wanted to order from Best Buy because I wanted to finance with their credit card. No charge to credit card. Cancelled it. Unacceptable. Can't deal with this. I can't wait until "whenever". Sorry Best Buy. I was told it's supplier problem. Ok, but not MY problem. Figure it out or don't do online business. It's as easy as that, right? Wow, no love for the customer at all. Wouldn't be surprised if Best Buy won't stay around that much longer. On Amazon, it said, the product I wanted is in stock plus I have Amazon Prime. Wow! Don't order from Best Buy online. You'll be lucky to get it. For sure. "

"I purchased a computer, $850 purchase.Had a good experience on the deal and services."

"Today I went online to check out Labor Day sales on dryers. I found a good deal on one at at Best Buy so we bought it and scheduled delivery for this saturday between 8am and noon. This was about 10 am. I got a text back around 12:30 pm to schedule my delivery. Since I already did online at 10 when I bought it I ignored the text. Tonight, I thought I would double check on the delivery and it stated i dont have delivery set up. So I called the phone number in the text, talked with a girl who was less than helpful so I asked for her supervisor and spoke to "Dale" for 45 minutes. He showed no compassion or empathy in this. When I asked what happened to the appointment I booked this am, both he and she told me that the online system is not up to date and it only updated twice a day. So when I booked my delivery date and time, the system had not yet updated. I asked why do you allow customers to book a delivery online when you know it is not up to date? Why would your website not just say, thank you for your order, call this phone # and book your delivery. He really had no answers. He told me my dryer was coming from a store in my own town, and tomorrow I could call the store and work out delivery information. I asked if our call was being recorded and who his boss was. His boss was Kristy. I asked if she listens to his calls, he said no, a different department does. I asked that the call be listened to, and that I wanted a call back tomorrow by noon from the person who reviews the call. I kept saying how this is not acceptable this is not how you would treat a customer or how you would try to retain a customer. I passed up several other sales since there were many Labor Day sales and I could have brought home a dryer today and had it set up already, and now I am back to square one. Once I hung up with "Dale" my husband asked me what was going on, when I explained to him that they cannot delivery the dryer on the day and time frame that was the only option that would work for us, he said why didn't you just tell him we wanted our money back? So, I called back, got to Dale and asked him to just refund my money. He was so happy! He never once said wait, can we see what we can do tomorrow, can we make a different day work somehow, nope...he just pulled up my order and happily cancelled it for me. I never buy things at Best Buy as years ago I had a bad experience but thought I would give it a try again, and now that it is 11 pm and I am angry beyond angry .....I hope this rant helps someone else. DO NOT EVER buy an appliance online and schedule delivery as that system is NOT up to date and it is only UPDATED 2 times a day per both customer service people I spoke with tonight.."

"I purchased a dishwasher, $600 purchase. Had scheduled the delivery a month in advance to make sure I’d be there. Rearranged my schedule around the delivery date. Got a couple confirmation/ reminder emails about the delivery. Two days before the delivery I got a phone call from a third party saying they would have to reschedule for a Monday a week and a half later (my original day was on a Saturday) Gave zero warning or options on a day that would work for me. I called Best Buy to confirm this company calling me was even legit. It took over a half hour on the phone for them to even look up the company who was doing the installation/ delivery. I was initially told that their system still showed for that Saturday like originally scheduled. The rep I spoke to sounded like she didn’t know what to say or handle the situation but sounded like she just wanted to get me off the phone and not deal with my question. I finally asked for a supervisor to talk to and finally over 20 minutes later she told me that in fact the company who called was the correct one and I had to reschedule. I told them to cancel my order. I will NEVER do business there again. "

"Worth ever delivery and customer service period!!
Delivery guy came with no stacking kit and just left a washer in the garage and left saying that we are just 3rd party and call best buy and ask them what to do next!!!
Called best buy and waited for more than 30 mins and still waiting. what a joke!!!"

"Sales associate had great knowledge and was very helpful with completing my sale. I purchased a Mac book pro 15" (I9/512 G) model and also added Apple Care. The original one purchased was scratch and I ended up exchanging it. Living 45 minutes away, I called before taking the long trip back to the store. On my my first call to the store (HARBISON LOCATION IN SC) I called and waited for 15 minutes, before being disconnected by someone in customer service. The second time, the call was disconnected by a customer service rep after I waited for 26 minutes. After arriving to the store and explaining the situation and enduring the drive to the store in order to exchange the item, I was told that they are allowed to ignore/not take phone calls from customers when they get busy. What a way for Best Buy to represent the Apple Brand and say thank you for my 3k purchase. No type of compensation was even offered for the major inconvenience. I will take future purchases elsewhere. Original invoice: 02640513253."

"Computer representatives Levi and his associate were very politte, helpful, knowledgeable."

"I purchased several kitchen appliances online for over $1000.00. We set up a delivery date and they never showed up. I tried calling them but you get the message about a longer than usual wait time (2 hours, 43 minutes). I called the local store and they said there was nothing they could do except reschedule the delivery. I ended up using their online chat and no one could tell me anything about what happened to my order. I was lied to by two different agents as to what would happen if my order was delayed. None of what they told me happened. I finally had to do online chat again today to cancel my order. I'll never deal with best buy again. My advice is to stay away from best buy."

"my first computer I didn't like it. I bring it back they exchange it without any questions asked"