"Today I went online to check out Labor Day sales on dryers. I found a good deal on one at at Best Buy so we bought it and scheduled delivery for this saturday between 8am and noon. This was about 10 am. I got a text back around 12:30 pm to schedule my delivery. Since I already did online at 10 when I bought it I ignored the text. Tonight, I thought I would double check on the delivery and it stated i dont have delivery set up. So I called the phone number in the text, talked with a girl who was less than helpful so I asked for her supervisor and spoke to "Dale" for 45 minutes. He showed no compassion or empathy in this. When I asked what happened to the appointment I booked this am, both he and she told me that the online system is not up to date and it only updated twice a day. So when I booked my delivery date and time, the system had not yet updated. I asked why do you allow customers to book a delivery online when you know it is not up to date? Why would your website not just say, thank you for your order, call this phone # and book your delivery. He really had no answers. He told me my dryer was coming from a store in my own town, and tomorrow I could call the store and work out delivery information. I asked if our call was being recorded and who his boss was. His boss was Kristy. I asked if she listens to his calls, he said no, a different department does. I asked that the call be listened to, and that I wanted a call back tomorrow by noon from the person who reviews the call. I kept saying how this is not acceptable this is not how you would treat a customer or how you would try to retain a customer. I passed up several other sales since there were many Labor Day sales and I could have brought home a dryer today and had it set up already, and now I am back to square one. Once I hung up with "Dale" my husband asked me what was going on, when I explained to him that they cannot delivery the dryer on the day and time frame that was the only option that would work for us, he said why didn't you just tell him we wanted our money back? So, I called back, got to Dale and asked him to just refund my money. He was so happy! He never once said wait, can we see what we can do tomorrow, can we make a different day work somehow, nope...he just pulled up my order and happily cancelled it for me. I never buy things at Best Buy as years ago I had a bad experience but thought I would give it a try again, and now that it is 11 pm and I am angry beyond angry .....I hope this rant helps someone else. DO NOT EVER buy an appliance online and schedule delivery as that system is NOT up to date and it is only UPDATED 2 times a day per both customer service people I spoke with tonight.."

"I purchased a dishwasher, $600 purchase. Had scheduled the delivery a month in advance to make sure I’d be there. Rearranged my schedule around the delivery date. Got a couple confirmation/ reminder emails about the delivery. Two days before the delivery I got a phone call from a third party saying they would have to reschedule for a Monday a week and a half later (my original day was on a Saturday) Gave zero warning or options on a day that would work for me. I called Best Buy to confirm this company calling me was even legit. It took over a half hour on the phone for them to even look up the company who was doing the installation/ delivery. I was initially told that their system still showed for that Saturday like originally scheduled. The rep I spoke to sounded like she didn’t know what to say or handle the situation but sounded like she just wanted to get me off the phone and not deal with my question. I finally asked for a supervisor to talk to and finally over 20 minutes later she told me that in fact the company who called was the correct one and I had to reschedule. I told them to cancel my order. I will NEVER do business there again. "

"Worth ever delivery and customer service period!!
Delivery guy came with no stacking kit and just left a washer in the garage and left saying that we are just 3rd party and call best buy and ask them what to do next!!!
Called best buy and waited for more than 30 mins and still waiting. what a joke!!!"

"Sales associate had great knowledge and was very helpful with completing my sale. I purchased a Mac book pro 15" (I9/512 G) model and also added Apple Care. The original one purchased was scratch and I ended up exchanging it. Living 45 minutes away, I called before taking the long trip back to the store. On my my first call to the store (HARBISON LOCATION IN SC) I called and waited for 15 minutes, before being disconnected by someone in customer service. The second time, the call was disconnected by a customer service rep after I waited for 26 minutes. After arriving to the store and explaining the situation and enduring the drive to the store in order to exchange the item, I was told that they are allowed to ignore/not take phone calls from customers when they get busy. What a way for Best Buy to represent the Apple Brand and say thank you for my 3k purchase. No type of compensation was even offered for the major inconvenience. I will take future purchases elsewhere. Original invoice: 02640513253."

"Computer representatives Levi and his associate were very politte, helpful, knowledgeable."

"I purchased several kitchen appliances online for over $1000.00. We set up a delivery date and they never showed up. I tried calling them but you get the message about a longer than usual wait time (2 hours, 43 minutes). I called the local store and they said there was nothing they could do except reschedule the delivery. I ended up using their online chat and no one could tell me anything about what happened to my order. I was lied to by two different agents as to what would happen if my order was delayed. None of what they told me happened. I finally had to do online chat again today to cancel my order. I'll never deal with best buy again. My advice is to stay away from best buy."

"my first computer I didn't like it. I bring it back they exchange it without any questions asked"

"On 5/26/19, we purchased a suite of Samsung kitchen appliances (stove, dishwasher, microwave & refrigerator) from Best Buy. We also purchased professional installation of the fridge and stove. The stove was back ordered, but the other appliances were delivered on 5/29/19 and the stove was delivered and installed on 6/10/19. We noticed after installation that the right door on the refrigerator wouldn't stay open, so when you tried to access or stock food, the door would hit you in the back (Samsung confirmed this is a problem). We contacted Best Buy and they sent out a Samsung repair man. He looked at the door, told us that model always has that problem and it's as good as it gets. Since this is a $2500 refrigerator, 'as good as it gets' isn't appropriate! We contacted Best Buy again, and they sent out another service person who noted that the doors were not even. He tried, but couldn't get them to be level. Also, he couldn't fix the door closing problem. After the 2nd failure to fix the door issue, we contacted Best Buy again, and our issue was escalated to mgmt (Michael and Kinice). Kinice said they should have done an exchange, and she processed that. On 6/29, the replacement fridge was delivered, and it was damaged inside. The delivery man made note of the damage and called his office - they put in for another replacement. That was scheduled for 7/3/19, but was cancelled at the last minute - they just discovered before delivery that the unit was on back-order. On 7/7/19, fridge #3 was delivered, but the delivery man told us to not accept the unit as the door seals were damaged. He contacted his office, and they AGAIN scheduled for a replacement and we kept the damaged unit until it could be replaced. On 7/13/19, delivery of fridge #4 was scheduled. We received an email that the delivery was 30 minutes away so we (yet again) emptied the fridge, but then they never showed up. We contacted the store, and they said the unit was back-ordered & didn't know why we weren't told. On 7/25/19, 2 months after our order, the next replacement fridge was finally delivered AND properly installed by a local Geek Squad employee - the first Best Buy employee that actually put a level on the fridge and knew how to make sure the doors worked.

During removal of the last damaged unit, the delivery crew scratched up our front door and damaged our front sidewalk. They also removed the door hardware from our rear door, and just left it like that when the were done. Now another month has gone by and we're waiting for Best Buy's delivery company's insurance agent to contact us to fix the damages that they left.

This has been the worst appliance experience we've ever had, and we will never purchase appliance from Best Buy again because of their poor handling of delivery, 'professional' installation, and repairs on damages."

"I will never use this company again. I have had bad experience with BB in past but went against my better judgement and ordered a refridgerator from them. Waited over a month for them to deliver and on delivery date that was scheduled, they canceled delivery. When I called they said the deliverer had to cancel and I had to reschedule. I had to stay off work to be home today for delivery 12 noon to 4 pm. I was called 5 minutes before noon that they had to cancel due to their delivery not being able to make the delivery. I WILL NEVER ORDER ?BUY ANYTHING FROM BEST BUY again. I will say when I called the person handeling my complaint and reschedule was very calm and nice. She should get a job with a better company.... who owns this circus company now? HORRIBLE"

"I went to best buy to get my friend his first gaming PC. when i got it, it turned out to be a dud and we couldnt install windows, and ibuypower's customer service is horrible.
"

"Purchased a new Washing machine, scheduled the delivery/installation, when they arrived to deliver and install, they refused to install my new machine, stating that we would need to unhook and remove the current machine and have it completely out of their way. I am in the property management industry, specifically with renovation projects and have never experienced anything like this.
Not to mention, I have personally purchased appliances and have never been told I would have to remove the current appliance for the new install to take place. When I called to reschedule and to inquire as to why my new machine was not installed and the old one removed, which I paid extra for that service, the customer service representative suggested that I should spend the money to hire a plumber to unhook my current machine!
In a time when customer service will either bring you more business or give it away to other businesses, you would think that Best Buy would care about their customers and the reviews that reflect how unhappy they are. Bad business and you just gave away another customer!"

"Thought I would share my very disappointing service experience with the Best Buy TV haul away service order # BBY01-805635554373. It started with placing an order, in person at my local Best Buy store on Jul 30 for a TV haul away service along with an order to install my new TV. My schedule date for the haul away was July 31 with a time window of 12-6PM. On the Jul 31 scheduled date to haul away my TV, the Best Buy reps no-showed I spent 6 hours of my time that afternoon waiting for them to show. I called Best Buy Customer Support that evening and spent 1:48 mins on the phone with off-shore, on-shore, Geek Squad and warehouse reps. I was assured that the Geek Squad and warehouse reps would call me back in the next 24-30 hours with a with an update ... but to no avail. I called again 2 days later, and went through the same extent of what I did on my first call with, again, false assurance that I would get a call. And what happened, you guessed right ... no call. Finally I called again on Aug 7, six business days after the original scheduled date and spent another 1+ hours on the phone to be told that I was being reschedule to today, Aug 8 and that, as a courtesy, I was offered a $30 Best Buy gift card for my inconvenience. I rejected the offer as I felt my time of the 6 hours I wasted on the Jul 31 scheduled date, and the 4+ hours wasted on 4 phone calls to Customer support ... not to mention that he service was delayed for week, was worth more than $3.00 an hour. And note, I am a Best Buy Elite member ... and this was how I was treated for my business and loyalty! Buyer beware out there ."

" Ordered a Washer/Dryer combo in store. Scheduled for deliver that Friday between 2 pm and 6 pm. Friday comes. 5:57 pm get call saying the truck broke down and they can't make the delivery. They can send a truck to take merchandise off out-of-service truck to bring back to warehouse, but can't deliver with second truck. Offer 100 bucks off for our troubles. Can't get discount until items are delivered - What? Rescheduled for the next Friday. Next Friday comes. Get call from truck driver saying the dryer is badly damaged. Can't deliver the dryer OR the washer....okay. Another 100 bucks off for our troubles. Rescheduled for next Friday (next next Friday unofficially). Next Next Friday comes. Don't hear anything during the delivery time. Check website. Not scheduled for delivery.......call them up. "Sorry another 75 bucks off". Cool rescheduled for next Friday (unofficially next next next Friday). Next next next Friday comes. Items delivered and installed. Month late, but whatever; I'm getting 275 bucks off (sweeet). Call about discount. They can't do it. Why not? Finally told we have to go to the original store to clear it with the manager. Go to store. Manager can't do it without top-brass approval. Been expecting a phone-call from him for about 4 days now to hear the result.

I wasn't kidding about getting the call at 5:57. Let alone that sounding fishy in and of itself, Best Buy's inability to deliver the product 3 times and unbelievable run-around/lies about the discount is beyond unacceptable. I will never purchase from "Best" Buy again. Just go to Amazon. "

"Mistake delivering appliance. Not calling back twice after the misunderstanding. Talking to 2 people and spending 48 minutes on the phone without any resolution at all. But they could return my money. Kevin, the store general manager called to let me know we were put on a cancellation list, so IF any one cancelled we would be next. He could not give me a day or time when they would deliver. But, I better make time for WHENEVER THEY HAVE A CANCELLATION. Not once did any one apologized.
I WILL NEVER BUY ANYTHING FROM THEM AGAIN. "

"Worse service. DO NOT use best buy. First I'm disappointed they do not give military discount. Second: I used them for 2 day home delivery of a Dryer. I'm told I will get a call the night prior to delivery for a window. That call never came. Then I get a text that they will be at my home at 0935. They don't show. I get an email that it was delivered. It wasn't. I then go on to find out when I sign in to my account it was cancelled. I call customer service and it was rescheduled for the following day and it's not on the truck so it can't be delivered. I took a day the morning off of work cost me money as my family needed the delivery in now. I wanted it prior to my deployment.

NEVER WILL I PURCHASE FROM BEST BUY AGAIN. Do yourself a favor and use Home Depot or Lowes."