"my first computer I didn't like it. I bring it back they exchange it without any questions asked"

"On 5/26/19, we purchased a suite of Samsung kitchen appliances (stove, dishwasher, microwave & refrigerator) from Best Buy. We also purchased professional installation of the fridge and stove. The stove was back ordered, but the other appliances were delivered on 5/29/19 and the stove was delivered and installed on 6/10/19. We noticed after installation that the right door on the refrigerator wouldn't stay open, so when you tried to access or stock food, the door would hit you in the back (Samsung confirmed this is a problem). We contacted Best Buy and they sent out a Samsung repair man. He looked at the door, told us that model always has that problem and it's as good as it gets. Since this is a $2500 refrigerator, 'as good as it gets' isn't appropriate! We contacted Best Buy again, and they sent out another service person who noted that the doors were not even. He tried, but couldn't get them to be level. Also, he couldn't fix the door closing problem. After the 2nd failure to fix the door issue, we contacted Best Buy again, and our issue was escalated to mgmt (Michael and Kinice). Kinice said they should have done an exchange, and she processed that. On 6/29, the replacement fridge was delivered, and it was damaged inside. The delivery man made note of the damage and called his office - they put in for another replacement. That was scheduled for 7/3/19, but was cancelled at the last minute - they just discovered before delivery that the unit was on back-order. On 7/7/19, fridge #3 was delivered, but the delivery man told us to not accept the unit as the door seals were damaged. He contacted his office, and they AGAIN scheduled for a replacement and we kept the damaged unit until it could be replaced. On 7/13/19, delivery of fridge #4 was scheduled. We received an email that the delivery was 30 minutes away so we (yet again) emptied the fridge, but then they never showed up. We contacted the store, and they said the unit was back-ordered & didn't know why we weren't told. On 7/25/19, 2 months after our order, the next replacement fridge was finally delivered AND properly installed by a local Geek Squad employee - the first Best Buy employee that actually put a level on the fridge and knew how to make sure the doors worked.

During removal of the last damaged unit, the delivery crew scratched up our front door and damaged our front sidewalk. They also removed the door hardware from our rear door, and just left it like that when the were done. Now another month has gone by and we're waiting for Best Buy's delivery company's insurance agent to contact us to fix the damages that they left.

This has been the worst appliance experience we've ever had, and we will never purchase appliance from Best Buy again because of their poor handling of delivery, 'professional' installation, and repairs on damages."

"I will never use this company again. I have had bad experience with BB in past but went against my better judgement and ordered a refridgerator from them. Waited over a month for them to deliver and on delivery date that was scheduled, they canceled delivery. When I called they said the deliverer had to cancel and I had to reschedule. I had to stay off work to be home today for delivery 12 noon to 4 pm. I was called 5 minutes before noon that they had to cancel due to their delivery not being able to make the delivery. I WILL NEVER ORDER ?BUY ANYTHING FROM BEST BUY again. I will say when I called the person handeling my complaint and reschedule was very calm and nice. She should get a job with a better company.... who owns this circus company now? HORRIBLE"

"I went to best buy to get my friend his first gaming PC. when i got it, it turned out to be a dud and we couldnt install windows, and ibuypower's customer service is horrible.
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"Purchased a new Washing machine, scheduled the delivery/installation, when they arrived to deliver and install, they refused to install my new machine, stating that we would need to unhook and remove the current machine and have it completely out of their way. I am in the property management industry, specifically with renovation projects and have never experienced anything like this.
Not to mention, I have personally purchased appliances and have never been told I would have to remove the current appliance for the new install to take place. When I called to reschedule and to inquire as to why my new machine was not installed and the old one removed, which I paid extra for that service, the customer service representative suggested that I should spend the money to hire a plumber to unhook my current machine!
In a time when customer service will either bring you more business or give it away to other businesses, you would think that Best Buy would care about their customers and the reviews that reflect how unhappy they are. Bad business and you just gave away another customer!"

"Thought I would share my very disappointing service experience with the Best Buy TV haul away service order # BBY01-805635554373. It started with placing an order, in person at my local Best Buy store on Jul 30 for a TV haul away service along with an order to install my new TV. My schedule date for the haul away was July 31 with a time window of 12-6PM. On the Jul 31 scheduled date to haul away my TV, the Best Buy reps no-showed I spent 6 hours of my time that afternoon waiting for them to show. I called Best Buy Customer Support that evening and spent 1:48 mins on the phone with off-shore, on-shore, Geek Squad and warehouse reps. I was assured that the Geek Squad and warehouse reps would call me back in the next 24-30 hours with a with an update ... but to no avail. I called again 2 days later, and went through the same extent of what I did on my first call with, again, false assurance that I would get a call. And what happened, you guessed right ... no call. Finally I called again on Aug 7, six business days after the original scheduled date and spent another 1+ hours on the phone to be told that I was being reschedule to today, Aug 8 and that, as a courtesy, I was offered a $30 Best Buy gift card for my inconvenience. I rejected the offer as I felt my time of the 6 hours I wasted on the Jul 31 scheduled date, and the 4+ hours wasted on 4 phone calls to Customer support ... not to mention that he service was delayed for week, was worth more than $3.00 an hour. And note, I am a Best Buy Elite member ... and this was how I was treated for my business and loyalty! Buyer beware out there ."

" Ordered a Washer/Dryer combo in store. Scheduled for deliver that Friday between 2 pm and 6 pm. Friday comes. 5:57 pm get call saying the truck broke down and they can't make the delivery. They can send a truck to take merchandise off out-of-service truck to bring back to warehouse, but can't deliver with second truck. Offer 100 bucks off for our troubles. Can't get discount until items are delivered - What? Rescheduled for the next Friday. Next Friday comes. Get call from truck driver saying the dryer is badly damaged. Can't deliver the dryer OR the washer....okay. Another 100 bucks off for our troubles. Rescheduled for next Friday (next next Friday unofficially). Next Next Friday comes. Don't hear anything during the delivery time. Check website. Not scheduled for delivery.......call them up. "Sorry another 75 bucks off". Cool rescheduled for next Friday (unofficially next next next Friday). Next next next Friday comes. Items delivered and installed. Month late, but whatever; I'm getting 275 bucks off (sweeet). Call about discount. They can't do it. Why not? Finally told we have to go to the original store to clear it with the manager. Go to store. Manager can't do it without top-brass approval. Been expecting a phone-call from him for about 4 days now to hear the result.

I wasn't kidding about getting the call at 5:57. Let alone that sounding fishy in and of itself, Best Buy's inability to deliver the product 3 times and unbelievable run-around/lies about the discount is beyond unacceptable. I will never purchase from "Best" Buy again. Just go to Amazon. "

"Mistake delivering appliance. Not calling back twice after the misunderstanding. Talking to 2 people and spending 48 minutes on the phone without any resolution at all. But they could return my money. Kevin, the store general manager called to let me know we were put on a cancellation list, so IF any one cancelled we would be next. He could not give me a day or time when they would deliver. But, I better make time for WHENEVER THEY HAVE A CANCELLATION. Not once did any one apologized.
I WILL NEVER BUY ANYTHING FROM THEM AGAIN. "

"Worse service. DO NOT use best buy. First I'm disappointed they do not give military discount. Second: I used them for 2 day home delivery of a Dryer. I'm told I will get a call the night prior to delivery for a window. That call never came. Then I get a text that they will be at my home at 0935. They don't show. I get an email that it was delivered. It wasn't. I then go on to find out when I sign in to my account it was cancelled. I call customer service and it was rescheduled for the following day and it's not on the truck so it can't be delivered. I took a day the morning off of work cost me money as my family needed the delivery in now. I wanted it prior to my deployment.

NEVER WILL I PURCHASE FROM BEST BUY AGAIN. Do yourself a favor and use Home Depot or Lowes."

"Best Buy ****! I bought a refurbished Chromebook online. It keep glinting and shutting down. When I called, they said my only option is to make an appointment and take it to a store to be fixed. We live 75 miles from a store. I would have to take it there, leave it and then come back and pick it up in 3-4 days. They said they couldn't accept it by mail because of "data protection and privacy laws" and then the sales rep told me, in my case, it would be cheaper just to buy a new one. WHAT?????? Don't EVER buy anything from this company!"

"Air-conditioner stay away from this Air-conditioner it’s garbage crap you’ll regret it stay away"

"Being a frequent BestBuy customer, I am very disappointed at the level of service I received today. What can be only describe as a nightmare experience started with a trip to this store to buy a Samsong S10 phone. After waiting for a few minutes, I was told that the SIM card that is compatible with the S10 was not in stock and I would need to go to a local Sprint store to get it. My local Sprint store is approximately 25 minutes away! So after about an hour round trip and paying $10.99 for the SIM card pack, I came back to BestBuy. This time a different saleswoman told me that the phone with activation would be $699 despite the fact that it specifically said $499 on their own BestBuy website. Now, this was exactly the same phone, same options, same service, same upgrade; $499 online but $699 in store. They said they have no way of honoring the $499 price or even price matching it. The saleswoman claimed that the $499 price is only for new line of service, not for the upgrade like I wanted. I adamantly told her that it's $499 for either new line or upgrade and that I know people who paid $499 for an upgrade. After 30 minutes, I just ordered the phone for $499 online. But now I have to wait until the online order is processed and I would need to pick it up at "Pick Up". That turned out to be almost 4 hours of waiting! They had EVERYTHING in stock including the SIM card that I was initially told to pick up myself! So after I waited 4 hours, I finally made my third trip to the store to pick up the phone which I ended up paying $499 for and it came with the SIM card! This was a nightmarish experience. Even if they couldn't honor the $499 price in store, they sent me on an hour errand to buy a SIM card then had me wait 4 hours until pick up was ready!"

"I ordered a printer online and was told that it would be delivered today. This morning I received a text that the delivery is delayed. I tried to cancel the order but Best Buy will not allow the order to be cancelled if it its status is "in shipping". I called customer service and they confirmed that I cannot cancel the order but not to worry - the shipping is delayed because they are waiting for UPS to pick the printer up. Are you kidding me? You want to blame UPS?

So the order cannot be cancelled and it becomes my responsibility to return the item whenever it does get delivered on some date the future. This is the first and last time I do business with Best Buy."

"PLEASE READ THIS BEFORE YOU BUY AN APPLIANCE FROM BEST BUY

Unfortunately I made the mistake of purchasing a 65 inch Samsung TV from Best Buy last July. At the same time I also purchased a two year extended warranty. About 3 months ago the picture would go black then come back on again and then go black. In addition to going black, it also was very fuzzy and the picture had lost its sharpness.
I started out by calling Best Buy in Mission Viejo since the set was under the 1st year factory warranty. Unfortunately Best Buy believe it or not has only one phone line into their store. The average wait time when you call the store for anything to talk to a human is approximately 20 minutes. When I finally reached a live person they told me I had to contact the Geek Squad to take care of my problem. When I finally reach the Geek Squad they told me I had to contact Samsung. I then called Samsung and had wait again to speak to a human. When I finally spoke to someone they told me that I would have to contact the Samsung service company to have them come and look at my TV. I contacted their service company (Service Quick) and made an appointment on 4/16/19
**** came here several times and proved to me it was the TV not their service and their people were great. I have nothing but good things to say about the **** technicians.
Samsung service men did finally come here. The bottom line they claim that it’s **** causing the problem not the TV. They said they couldn’t do anything but they took videos of the TV and they said they would send it to the Samsung engineers and they would get back to me and 2 to 7 days to tell me whether there was a problem with the TV or not. Three months gone by, never heard from them
Bottom line The Geek Squad. Has been here 6 times. Three times because the TV will not connect to the WiFi system and three times because the picture goes black. Even with the 2 year extended warranty, with 6 visits by the Geek Squad they will not replace the TV. They have replaced the Mother Board twice. Replaced the cable. Replaced the chip and have downloaded the latest Samsung software.
Geek Squad Visits 4/23/19 Replace cable
4/27/19 Replace Mother Board
5/04/19 New Chip
5/17/19 Another new Mother Board
6/19/19 Download new Samsung Software
7/1/19 7/1/19 This visit again for the 3rd time confirmed I could not connect to Wi Fi Unless the TV was rebooted.

Last Friday I went to the store and spoke to the Back Office Leader (manager) He would not give me his last name. I demanded a new TV. He said to me in order to replace it (Ca. Lemon Law) they had to come to service the same issue 3 times. He claimed I had only 2 visits to correct the Wi Fi issue. I scheduled another visit for yesterday. They came yesterday and played with the software for over an hour before I asked the technician to leave. They have done this several times already. When I called the store today I spoke to Blaine. He told me that he would not replace the TV because I didn’t let his man finish playing with my TV to complete the 3rd visit on the same issue. Not what he told me on Friday
BEST BUY’S POLICY ON SERVICE Bottom line: Buy all your appliances from Costco, you will never have a problem with them replacing anything At Best Buy If you purchase an extended warranty from them they will never replace your item. They will just keep coming back and try different approaches not to replace the appliance If you don’t buy an extended warranty from them, the factory 1 year warranty only will pay for parts. Each time the Geek Squad comes to your home they will charge you $100 minimum for the visit. If you need parts there are free, but they will charge you labor fees to install them in addition to the $100 minimum.


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"I am Dr. Mohammad H. Rafiei with Johns Hopkins University (GOOGLE my full name) & I experienced the WORST customer service of my life with BestBuy (maybe WorstBuy!) last night at 1717 York Rd, Timonium, MD 21093. I was purchasing about $778 electronics over there. I have been accused of having a Fake/Not-Valid ID by one of their employees (I gave them both my driving license & green card) when they tried to open a new line of credit card for me. I have been extremely patient last night and handled the accusation in the most peaceful & gentle way possible (took me more than 3 hours). The problem was solved when I asked for the supervisor of the sale's supervisor! However, this morning, I felt very humiliated. I am going to return all my purchases back today. I will purchase the same electronics from Amazon. They will be about ~$130 more, but It is absolutely OK. Don't see a bright future for them considering how other retailers are taking care of their customers."