"Found a great deal on a 49" TV and immediately ordered. Opted for delivery, listing the Leasing Office for delivery (not only because I live there, but because I work there!). Get a notification that my TV had been delivered AFTER noticing my TV in the bushes out front of my building. This was ridiculous because my individual town-home has it's own indented area. In other words it could have been secured better under the eave, rather than in the dirt and bushes, where it could have gotten wet. SMH

Called Best Buy customer service and after 30 minutes, I'm informed that there was nothing they could do. Really? Their best answer was, "next time you order" and "there's nothing we can do!" I'm heated and have opted to never order from Best Buy (or purchase from them), and being in Property Management, I'm urging others to do the same. Sorry you're okay with losing business."

"We had to drive 90 minutes to the store to be "assisted" by a knowledgable person. Big mistake. We bought 2 large tv's a sound system and all cables. When the geek squad got here they informed us that the sound receiver would not work with our equipment. So much for that expert advice. Geek squad refused to take the unopened box "as per policy". When I called the store, they informed me that I, who has been directed to not drive for a while, or my wife who finds it painful to sit upright for long periods would have to personally come to the store (90 mins each way) to return the product that should never been sold to us. Best buy doesn't give a crap about you after they have your money. There "experts" know nothing more than you do, and then they refuse to make it right. I will be spreading this story far and wide. Go elsewhere!"

"Today my partner and I decided to buy a new computer system for work but we needed something specific. After calling the Florence Ky Store all morning and never having the phone answered it would ring and ring and hang up on itself.
I guess your company did not want that $1000 instant sale or more.
But don't you worry Best Buy, we called your competition and they gladly helped us out making a larger sale because they answered there phones!
What a joke. If we ran our company like that we would be out of business!
Townsley Electric
3460 Richardson Road
Independence KY 41071
"

"I bought four appliances through Best Buy. The installation appointment was scheduled for 7am this morning. The installer failed to show up. He also failed to leave any communication of any kind.

I realize that "mistakes happen" and that sometimes there are scheduling errors -THAT is not what was so upsetting to me.

Starting at 10:30am I tried to follow up with my local Best Buy Store (Tanasbourne, Oregon). The Appliance Department would not answer their telephone number. When you call the main store number, you connect with a ROBOT VOICE who screens your calls.... I made SEVERAL DIFFERENT CALLS Over a 45 minute period -- and each and every time their Robot system dropped my call, hung up, failed to put me through to a living human being.

It took an HOUR just to reach a live human in the Store. I talked to the Manager on Duty , "John". He was unable to tell me anything -- said he would "get back to me'. It has been FOUR HOURS and I have still not heard back from him.

I have never dealt with a bigger bunch of **** in my life. They know nothing. They are unable to tell me anything. They do not know what happened -- but it is always SOMEONE ELSE'S fault.

The only thing WORSE than the WORST possible service is --- NO SERVICE at all.
"

"Was looking for a good gaming desktop. Saw the cyber power desktop at best buy and it was worth buying it."

"i tried to buy my son a video game, but they said it wasn't there!! very rude!!!! not fair at all!!!!!!!!!!! they didn't even have my ipad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! it also smelled bad in there!!!!!!!!!!!!!!!!!!! not good!!!!!!!!"

"The first time they tried to get me to buy a open box headunit for same price as a new one. They told me the new one $120 and the open box was $100. I rejected the open box and when i checked out the new one was only $100. What a joke.

The 2nd time i bought a dash cam for $200 and it ended up being a very old version and not the one they advertise on the internet which is the newest version. The new version is the same price and has wifi and a second video camera which the old version does not have. There is a huge difference. That is getting returned. "

"Preordered the new Ipad Air on 3/22/19 as advertised at the store and on-line. I was supposed to receive the Ipad on 3/29. Received an email on 3/29 saying the shipping of the Ipads was delayed. After being on hold for 40 minutes, I was told that they didn't know when I would receive my IPad, maybe before 4/10 but if not they will refund my money by 4/28. Am I getting charged interest on my Best Buy credit card? I also traded an old but still working well, 4th Generation Ipad. I use an Ipad for work and have been struggling since I traded in my old one. These empty promises are just wrong. Best Buy should not be allowed to sell products before they receive them!"

" I went to Best Buy to return a Google box that my son had purchased for me on March 5 of 2019. I have played with it for a few weeks and decided I did not like it. When I went to return the product I was told that Best Buy has a strict 15 day return Policy. 15 days. So basically do not shop at Best Buy before Christmas for presents because if the person you’re giving the present to Wishes toreturn it for a gift card or another item they will not be allowed to do so. Basically you’re stuck with whatever you have received as a present. The Best Buy customer service seems to take pleasure in telling you there’s nothing they can do for you. I would never buy another item from Best Buy again. And once again as far as Christmas goes, be where your return policy is 15 days. That really **** as does the Best Buy employee."

"I would give negative stars if possible. They pulled a bait and switch, lying to us about an appliance delivery and when called on it, became indignant. Can hardly wait until Amazon puts them out of business. ha ha ha!"

"In December 2018, the vacuum I purchased less than a year prior stopped working. I still had the warranty on it so I brought it back into the Best Buy (store 269) where I originally purchased it. After speaking with an associate who couldn’t help me, I was directed to the returns manager. I stood there for almost an hour while she ignored me when I patiently asked her for her help. She took customer after customer while I waited. I asked her if I could talk to her and she said no. I told her I had 2 kids under the age of 3 with me and my wife was trying to keep them entertained and if she could please help me so I could take them home. She continued to ignore me. Finally, I spoke to the store manager, Stefan McClinnahan, who said that despite my warranty, I had to pay the current price of the vacuum since I got it on sale the year before. I told him that I didn’t understand because the warranty covered the entire vacuum. He said there was nothing he could do and I ended up paying the difference despite the warranty that I had purchased. Mr. McClinnahan said that he would look into my complaint regarding the returns manager, citing my children and the fact that I had been there for an hour. He said he would look into it and promised he would get back to me. I never heard from him.

On March 2nd, 2019, I returned to Best Buy (Store number 269) after I had ordered a microwave in-person 10 days prior due to mine breaking. When I placed my order, I selected that I wanted the unit in black. The shipping said it would take 10 days which it did. When I got home, I took it out of the box and it was the wrong color. I immediately called the store to talk to the manager who never answered. I called back 3 times and he never returned my call. I took it back to the store to the returns manager who said that they didn’t have the microwave in black and that I needed to put in another order and wait 10 more days. I told him that my wife uses this microwave a lot because I have kids and that I needed it as soon as possible and if there was any way they could expedite the shipping since it was a mistake on their end. The returns manager said no that they couldn’t expedite it. I wasn’t asking for my money to be returned or a discount on the price. I just wanted the microwave to come as soon as possible since they messed up my order. The returns manager sent me to the store manager, Stefan McClinnahan, who said that there was nothing he could do and that I would have to wait 10 days for the shipping and there was no way he could expedite it. He said “we aren’t giving you free money ” and that it wasn’t their fault. Again, I was only asking that it was expedited. Mr. McClinnahan became extremely rude after I continued to ask him if there was any way he could speed up the shipping because they had made this mistake. I told him the reason I needed it as soon as possible for my kids. Mr. McClinahan then said that I needed to leave the store and to “take my business elsewhere.” I told him I didn’t understand. He then said that he was going to “count to 3 or call the cops on me.” I told him he wasn’t going to intimidate me and that asking for expeidited shipping for a mistake that they made didn’t warrant the police to be called. This is the 2nd time that I’ve had a horrific experience at this Best Buy. I am an avid Best Buy customer and go there for all of my electronics and appliances. After this treatment by the staff and the manager, I will never go back under this management. This was absolutely ridiculous. This isn’t how customers should be treated."

"Best Buy lost me as a customer today. I recieved a video game from a friend as a Christmas gift (Red Dead Redemption 2) and did not attempt to install it until yesterday. When I opened it to install, i found that there was a crack in the disc and that my PS4 would not read the disc. Upon going in to the store I was told that returns were no longer open on the item. After discussing with Joe, the manager I was referred to at the Waterford Lakes location, I left. I will never purchase another item from Best Buy due to thier draconian return policies and their horrid treatment of customers. As a new homeowner, I was planning to spend thousands of dollars on electronics, furniture, and appliances from my local Best Buy. Now I will have to find retailers that treat their customers fairly. "

"I ordered a fridge and they said they would deliver it and install the ice maker line. When they arrived the third party vendor hired by Best Buy said the configuration wasn't right to install the fridge and icemaker. When I talked to the service representative at Best Buy, she was rude and said they could do nothing. I offered to unhook the fridge myself so they could at least leave the fridge and before I finished doing that they third party delivery service XPO Logics just drove off with he fridge they were to deliver.

Don't buy any appliances from Best Buy. They don't have the service they used to have. And if they can't deliver an item with very basic installation, their product warranties are probably just as bad. And they will again make excuses why they can't fix it.

Today, Best Buy was the Worst Buy. I'm going to a local appliance store where I can talk personally to the company when something isn't right instead of Best Buy service hiding behind anonymity in long distance phone calls. "

"Sorry I could not give one star. I drove 70+ miles to get to Best Buy to purchase an iMac and other items. I had my company checks. Since we are a non profit organization, I have to write checks for merchandise over certain amounts. I had all the proper paperwork with me. My check was declined because I did not have track history for writing large checks. The total was 1,299.00 plus taxes. I offered to rewrite another check or pay through the bank. I was told that this was not possible. Apart from a very poor customer service in every best buy I have entered, (tech advise very poor) I was told with a smile that they were really sorry. Needless to say, I will never purchase at Best Buy again. It looked like they could use the sales...store empty, too many sales associates walking around, very sad that they can afford to turn away a nice sale. "

"March 4, 2019

ATTN:
Shari Bullard – Retail President and Chief Human Resources Officer
Mike Mohan – Chief Merchandising Officer

We purchased a GE Microwave from Best Buy in Vernon Hills Illinois on 2/5/19. The door latch broke late on 2/21/19. Best Buy has refused to trade the microwave for another one as it was beyond your so called “15 day return policy”.
We contacted GE re warranty and were advised that this unit is NON SERVICEABLE and they have an agreement with stores to trade these units out within the warranty period. We contacted Best Buy corporate on 3/4/19 and were advised that this is up to the store manager and that Best Buy Corporate is unaware of any such agreement,with GE.
GE has offered a GOODWILL certificate to allow us to purchase another GE microwave (up to value of original purchase with reimbursement in 6-8 weeks) but this does not include sales taxes paid. Thus to obtain a microwave we will have to pay 2 sales taxes. In addition to sales taxes there is no guarantee we can replace this same unit at the same price as it was ON SALE.

One thing is certain::

WE WILL NEVER PURCHASE ANYTHING FROM BEST BUY AGAIN..
"