"Ordered a Samsung TV as a Christmas gift in late November. Unfortunately, because the gift recipient was away for the winter, the box did not get opened until early May, when we leaned the screen has been shattered. The box was undamaged, and the impact point on the screen indicating the point where the impact occurred was inside the undamaged corner Styrofoam packing. It very much appeared that the TV was either cracked when packed, or damaged during packing, not shipping. Nevertheless, the store manager just kept stating their return policy like a robot, and no offer was made of any kind for our loss. Poor customer service from Best Buy and lesson learned that I should always immediately open anything that get's shipped, even if box looks undamaged."

"Ordered a refrigerator. Delivery was 50 minutes late. Refrigerator was hinged on the right, not the left as I my order. Delivery person told me I would have to order a second delivery for $25.00 for them to come and change door hinges. A part is missing. The top hinge cover for the door hinge. I asked the delivery person about the part and he looked into the empty refrigerator and said it was not there. Rude and horrible service.


"

"DO NOT SHOP AT BEST BUY - DUBLIN, CA!!!!

POOR PRODUCTS, POOR CUSTOMER SERVICE AND EVEN WORSE MANAGEMENT. THEY LOST OUR BUSINESS!!!

Absolutely furious right now after trying to resolve an issue with manager, "Elena A". It is difficult to explain a short version of all that has gone on but thanks to a lack of customer service skills from this manager, Best Buy has officially lost our business (we've spent upwards of $20k at BB over the years).

The story: Purchased 2 computers in February 2019....one wouldn't work out of the box, got another the next day. Then that one started acting up and went dark (after 3 months). I opted to upgrade the hard drive to solid state and merely asked that after 5 trips to the store and many hours on the phone to fix this thing, that they give me a $140 credit to cover the Geek Squad cost to re-load the operating system on the new disk. Nope, she wasn't going to do anything for me...she flat out said that to me!!!

I spent $2,500.00 here on 2 computers and this is how they treat their customer!!!! Oh and they "gave me $75 off hard drive" turned out it was overpriced $150! (their list = $429.99 and exact same one on Amazon = $296.69!!! Ripping me off, selling me faulty stuff and managers who are not trained how to retain repeat business.

So, for a poor choice by the manager, they have lost our business. Over $140. Not a good move. I plan to call corporate, I am not done with this as I intend to get a credit back (or next I file a grievance with my credit card). They are not done with me yet, just so angry right now. DO NOT SHOP BEST BUY IN DUBLIN, CA !!!!!!"

"I purchased 2 Chromebooks for Christmas. Within about 6 weeks one of them started crashing and rebooting. It happens about 3-5 times per day. I did the Powerwash but it did not correct the problem, I contacted the customer support but that was useless. All the agent did was tell me over and over that I was out of the 15 day exchange time frame, and there was nothing they could do for me. I was told I could contact the manufacturer and they would provide the contact info, but they never did. I will definitely never purchase anything from Worst Buy again. What a disappointment."

"I will never shop at Best Buy again. They scammed me out of $84.95 today. I dropped my laptop on the floor just enough to crack the case on one 1 corner. The computer still worked great. I took the laptop to Best Buy to have it repaired because that is where I bought 1 1/2 years ago. The Geek squad man told me that the estimate for repairing the case was $84.95 for labor and $75. for fixing the case. He did tell me that it was an estimate; it might cost a little more. I asked $10 - 20 more and he said yes. I said ok. Fix it. He told me that I had to pay the labor cost up front as a deposit. He NEVER told me that the deposit was non-refundable. I repeatedly told him that the computer worked great, it was just the case that needed repairing. He, also, told me that even though he expected the cost to be $160ish, he would put a hold of $150 on it so that there would no repairs if it went over the $150. A few days later, I receive an email asking for a phone call to discuss the estimate and that it will cost more. I call and a person says it's going to cost $371.00. I say what for; they say someone will call me to discuss. No one called. I receive an email saying that besides the case, the battery is at 3/4 % and should be replaced. I respond via email saying that I did nomt request anything to be done except repair the cracked case. Another email saying $271 plus tax total $307ish because besides the case, the hinge looks broken. It wasn't when I sent it in. I say no way, I was told $160ish and would have never sent it in for that much money. I received an email that the laptop would be back in the store yesterday. They didn't call until today to come get it. I asked the person who called, do they also have my refund. They said yes. I go to pick it up and am told that I cannot have my $85 refunded. It is non-refundable. They, also, want me to sign a paper saying that the $85 is the repair cost and that I'm satisfied with their service. I explain to them several times (and each time a little angrier and louder) that they did not repair anything so that I should get the money refunded because they told me that was labor cost. They show me a piece of paper saying that the money was for labor and handling. And that they always run a diagnostic test on computer as a matter of course. So running a test I was not informed of ahead of time and did not approve of and someone looking at it and giving me an estimate is worth $85.00 in their opinion. They, also, were telling me that they were not going to let me take the computer unless I signed the paper. So I wrote all over the paper about how they lied and scammed me and refused to give me my money and that I was an extremely not-satisfied customer. And you are correct, I was not a good example of a Christian today. But I just can't abide being lied to. And the man never even looked ashamed for lying or doing something so un-ethical. Don't trust the Geek Squad. Bunch of thieves and liars."

"Bought a camera that was not what I asked for though I was told it was the most recent upgrade. It wasn't even in the same category I wanted. I wanted 'easy' and asked about the instruction manual and was told it was excellent and complete. What they didn't say was that it was 4x 5 inches on newsprint in 4 point typeface and was anything but easy even after using a magnifying glass ! Ireturned it opened with all parts in place within 3 days. They charged me $90 as a restocking fee and told me it was on the agreement I signed. The form said 15% on select products. Guess what. Mine was the 'selected' product. The camera was a Mother's Day gift so I could take 50 year Reunion pictures--such a loss. Won't be trusting or visiting Best Buy or recommending it to anyone."

"The sales rep said to get this credit card for in store use would only cause a soft inquiry but turns out it was a hard inquiry. Totally blindsided me and messed up my credit score and we all know that crap isn't easy. If it wasn't for the Hard inquiry when they said it would be soft I would leaving a 5 star review for their products. "

"Found a great deal on a 49" TV and immediately ordered. Opted for delivery, listing the Leasing Office for delivery (not only because I live there, but because I work there!). Get a notification that my TV had been delivered AFTER noticing my TV in the bushes out front of my building. This was ridiculous because my individual town-home has it's own indented area. In other words it could have been secured better under the eave, rather than in the dirt and bushes, where it could have gotten wet. SMH

Called Best Buy customer service and after 30 minutes, I'm informed that there was nothing they could do. Really? Their best answer was, "next time you order" and "there's nothing we can do!" I'm heated and have opted to never order from Best Buy (or purchase from them), and being in Property Management, I'm urging others to do the same. Sorry you're okay with losing business."

"We had to drive 90 minutes to the store to be "assisted" by a knowledgable person. Big mistake. We bought 2 large tv's a sound system and all cables. When the geek squad got here they informed us that the sound receiver would not work with our equipment. So much for that expert advice. Geek squad refused to take the unopened box "as per policy". When I called the store, they informed me that I, who has been directed to not drive for a while, or my wife who finds it painful to sit upright for long periods would have to personally come to the store (90 mins each way) to return the product that should never been sold to us. Best buy doesn't give a crap about you after they have your money. There "experts" know nothing more than you do, and then they refuse to make it right. I will be spreading this story far and wide. Go elsewhere!"

"Today my partner and I decided to buy a new computer system for work but we needed something specific. After calling the Florence Ky Store all morning and never having the phone answered it would ring and ring and hang up on itself.
I guess your company did not want that $1000 instant sale or more.
But don't you worry Best Buy, we called your competition and they gladly helped us out making a larger sale because they answered there phones!
What a joke. If we ran our company like that we would be out of business!
Townsley Electric
3460 Richardson Road
Independence KY 41071
"

"I bought four appliances through Best Buy. The installation appointment was scheduled for 7am this morning. The installer failed to show up. He also failed to leave any communication of any kind.

I realize that "mistakes happen" and that sometimes there are scheduling errors -THAT is not what was so upsetting to me.

Starting at 10:30am I tried to follow up with my local Best Buy Store (Tanasbourne, Oregon). The Appliance Department would not answer their telephone number. When you call the main store number, you connect with a ROBOT VOICE who screens your calls.... I made SEVERAL DIFFERENT CALLS Over a 45 minute period -- and each and every time their Robot system dropped my call, hung up, failed to put me through to a living human being.

It took an HOUR just to reach a live human in the Store. I talked to the Manager on Duty , "John". He was unable to tell me anything -- said he would "get back to me'. It has been FOUR HOURS and I have still not heard back from him.

I have never dealt with a bigger bunch of **** in my life. They know nothing. They are unable to tell me anything. They do not know what happened -- but it is always SOMEONE ELSE'S fault.

The only thing WORSE than the WORST possible service is --- NO SERVICE at all.
"

"Was looking for a good gaming desktop. Saw the cyber power desktop at best buy and it was worth buying it."

"i tried to buy my son a video game, but they said it wasn't there!! very rude!!!! not fair at all!!!!!!!!!!! they didn't even have my ipad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! it also smelled bad in there!!!!!!!!!!!!!!!!!!! not good!!!!!!!!"

"The first time they tried to get me to buy a open box headunit for same price as a new one. They told me the new one $120 and the open box was $100. I rejected the open box and when i checked out the new one was only $100. What a joke.

The 2nd time i bought a dash cam for $200 and it ended up being a very old version and not the one they advertise on the internet which is the newest version. The new version is the same price and has wifi and a second video camera which the old version does not have. There is a huge difference. That is getting returned. "

"Preordered the new Ipad Air on 3/22/19 as advertised at the store and on-line. I was supposed to receive the Ipad on 3/29. Received an email on 3/29 saying the shipping of the Ipads was delayed. After being on hold for 40 minutes, I was told that they didn't know when I would receive my IPad, maybe before 4/10 but if not they will refund my money by 4/28. Am I getting charged interest on my Best Buy credit card? I also traded an old but still working well, 4th Generation Ipad. I use an Ipad for work and have been struggling since I traded in my old one. These empty promises are just wrong. Best Buy should not be allowed to sell products before they receive them!"