"Best Buy ****! I bought a refurbished Chromebook online. It keep glinting and shutting down. When I called, they said my only option is to make an appointment and take it to a store to be fixed. We live 75 miles from a store. I would have to take it there, leave it and then come back and pick it up in 3-4 days. They said they couldn't accept it by mail because of "data protection and privacy laws" and then the sales rep told me, in my case, it would be cheaper just to buy a new one. WHAT?????? Don't EVER buy anything from this company!"
"Air-conditioner stay away from this Air-conditioner it’s garbage crap you’ll regret it stay away"
"Being a frequent BestBuy customer, I am very disappointed at the level of service I received today. What can be only describe as a nightmare experience started with a trip to this store to buy a Samsong S10 phone. After waiting for a few minutes, I was told that the SIM card that is compatible with the S10 was not in stock and I would need to go to a local Sprint store to get it. My local Sprint store is approximately 25 minutes away! So after about an hour round trip and paying $10.99 for the SIM card pack, I came back to BestBuy. This time a different saleswoman told me that the phone with activation would be $699 despite the fact that it specifically said $499 on their own BestBuy website. Now, this was exactly the same phone, same options, same service, same upgrade; $499 online but $699 in store. They said they have no way of honoring the $499 price or even price matching it. The saleswoman claimed that the $499 price is only for new line of service, not for the upgrade like I wanted. I adamantly told her that it's $499 for either new line or upgrade and that I know people who paid $499 for an upgrade. After 30 minutes, I just ordered the phone for $499 online. But now I have to wait until the online order is processed and I would need to pick it up at "Pick Up". That turned out to be almost 4 hours of waiting! They had EVERYTHING in stock including the SIM card that I was initially told to pick up myself! So after I waited 4 hours, I finally made my third trip to the store to pick up the phone which I ended up paying $499 for and it came with the SIM card! This was a nightmarish experience. Even if they couldn't honor the $499 price in store, they sent me on an hour errand to buy a SIM card then had me wait 4 hours until pick up was ready!"
"I ordered a printer online and was told that it would be delivered today. This morning I received a text that the delivery is delayed. I tried to cancel the order but Best Buy will not allow the order to be cancelled if it its status is "in shipping". I called customer service and they confirmed that I cannot cancel the order but not to worry - the shipping is delayed because they are waiting for UPS to pick the printer up. Are you kidding me? You want to blame UPS?
So the order cannot be cancelled and it becomes my responsibility to return the item whenever it does get delivered on some date the future. This is the first and last time I do business with Best Buy."
"PLEASE READ THIS BEFORE YOU BUY AN APPLIANCE FROM BEST BUY
Unfortunately I made the mistake of purchasing a 65 inch Samsung TV from Best Buy last July. At the same time I also purchased a two year extended warranty. About 3 months ago the picture would go black then come back on again and then go black. In addition to going black, it also was very fuzzy and the picture had lost its sharpness.
I started out by calling Best Buy in Mission Viejo since the set was under the 1st year factory warranty. Unfortunately Best Buy believe it or not has only one phone line into their store. The average wait time when you call the store for anything to talk to a human is approximately 20 minutes. When I finally reached a live person they told me I had to contact the Geek Squad to take care of my problem. When I finally reach the Geek Squad they told me I had to contact Samsung. I then called Samsung and had wait again to speak to a human. When I finally spoke to someone they told me that I would have to contact the Samsung service company to have them come and look at my TV. I contacted their service company (Service Quick) and made an appointment on 4/16/19
**** came here several times and proved to me it was the TV not their service and their people were great. I have nothing but good things to say about the **** technicians.
Samsung service men did finally come here. The bottom line they claim that it’s **** causing the problem not the TV. They said they couldn’t do anything but they took videos of the TV and they said they would send it to the Samsung engineers and they would get back to me and 2 to 7 days to tell me whether there was a problem with the TV or not. Three months gone by, never heard from them
Bottom line The Geek Squad. Has been here 6 times. Three times because the TV will not connect to the WiFi system and three times because the picture goes black. Even with the 2 year extended warranty, with 6 visits by the Geek Squad they will not replace the TV. They have replaced the Mother Board twice. Replaced the cable. Replaced the chip and have downloaded the latest Samsung software.
Geek Squad Visits 4/23/19 Replace cable
4/27/19 Replace Mother Board
5/04/19 New Chip
5/17/19 Another new Mother Board
6/19/19 Download new Samsung Software
7/1/19 7/1/19 This visit again for the 3rd time confirmed I could not connect to Wi Fi Unless the TV was rebooted.
Last Friday I went to the store and spoke to the Back Office Leader (manager) He would not give me his last name. I demanded a new TV. He said to me in order to replace it (Ca. Lemon Law) they had to come to service the same issue 3 times. He claimed I had only 2 visits to correct the Wi Fi issue. I scheduled another visit for yesterday. They came yesterday and played with the software for over an hour before I asked the technician to leave. They have done this several times already. When I called the store today I spoke to Blaine. He told me that he would not replace the TV because I didn’t let his man finish playing with my TV to complete the 3rd visit on the same issue. Not what he told me on Friday
BEST BUY’S POLICY ON SERVICE Bottom line: Buy all your appliances from Costco, you will never have a problem with them replacing anything At Best Buy If you purchase an extended warranty from them they will never replace your item. They will just keep coming back and try different approaches not to replace the appliance If you don’t buy an extended warranty from them, the factory 1 year warranty only will pay for parts. Each time the Geek Squad comes to your home they will charge you $100 minimum for the visit. If you need parts there are free, but they will charge you labor fees to install them in addition to the $100 minimum.
"
"I am Dr. Mohammad H. Rafiei with Johns Hopkins University (GOOGLE my full name) & I experienced the WORST customer service of my life with BestBuy (maybe WorstBuy!) last night at 1717 York Rd, Timonium, MD 21093. I was purchasing about $778 electronics over there. I have been accused of having a Fake/Not-Valid ID by one of their employees (I gave them both my driving license & green card) when they tried to open a new line of credit card for me. I have been extremely patient last night and handled the accusation in the most peaceful & gentle way possible (took me more than 3 hours). The problem was solved when I asked for the supervisor of the sale's supervisor! However, this morning, I felt very humiliated. I am going to return all my purchases back today. I will purchase the same electronics from Amazon. They will be about ~$130 more, but It is absolutely OK. Don't see a bright future for them considering how other retailers are taking care of their customers."
"I purchased TWO GoPro Black cameras.....I purchased the warranty on both of them. Something that Best Buy employees PUSH you to do. I returned the first camera last year because it was not water proof, they replaced the item but made me buy ANOTHER warranty on the one they replaced mine with...OK.
I returned the second GoPro Black today with a broken piece on it....come to find out they don't have GoPro Black anymore and wanted to me pay another $140 price difference and buy ANOTHER warranty. I said no, just refund my money. They only refunded me a little over $100 for a $300 original purchase and would not refund my warranty money?
The clerk, MJ Linezo and the manager, Sean Simmons, were rude and could care a less if a customer was not happy.
STAY OUT OF BEST BUY IN KILLEEN TEXAS.... I guess they are just there to rip off the military!"
"BestBuy does not provide any service for Manufacturer's Warranty issues, only for "Extended Warranty" purchased from BestBuy. That term is misleading as it is not only for coverage after the Manufacturer's Warranty expires but even for the time the manufacturer warranties the product. this means that if you do not know this and think BestBuy will stand for the Manufacturer's warranty you will be left on your own to deal with the Manufacturer yourself if you don’t buy that so-called “extended” warranty.
Motorola states that "most Motorola dealers will handle the Motorola warranty issue. BestBuy is NOT one of those 'most'.
One is better off purchasing products directly from the Manufacturer rather than from BestBuy. Or from a dealer that provides real Customer Service."
"I have a friend; he has been a St. Louis Blues fan forever. He cannot watch the Blues games this week (or last) because of buying a TV from Best Buy in South St. Louis County. He purchased a 65” TV from the store in February. As the games began to heat up, he started having problems with the TV. He called the store and they sent out Geek Squad. The guy actually broke the back of the TV while trying to remove the panel to fix the motherboard problem. It was very obvious, from anyone with any kind of tech experience that it was a screen problem, not a motherboard problem. He said that he’d get the back replaced and told my friend it wasn’t the motherboard. Another guy came out later to fix the screen (and the broken back panel) and said it would take up to 12 days to get in the part to get it fixed. My friend said that he wouldn’t be able to watch the playoffs. The Geek Squad rep answered with “Well, you can at least listen to it.”
They did not offer a loner or a replacement. My friend and his wife are elderly and disabled. They have both made multiple calls. Best Buy told his wife that she wasn’t on the purchase receipt, so they would not talk to her.
Tonight is Game 6. He’s waited for almost 50 years for this. He’ll listen to it. He figured out how to use his remote to switch to HDMI so he can get the sound on.
"
"Never will order anything from them again. I bought a phone online from them it was to be virgin mobile said it on my papers from shipment too. I get the phone and it's boost mobile. I have been dealing with activation issues since October 18, 2018. Went to 21st1 best buy stores, they told me to ho through boost mobile they can't help me because best buy scanned it wrong at shipment, then I was told to call Virgin mobile and they did absolutely nothing because they couldn't. Got treated rudely at Best Buy stores and got hungup on twice by the rude customer service representatives. I will never ever order anything from them again or walk in their stores again. They will not reimburse my money or give me a phone for free since they took my money for a phone that has never worked."
" Worst customer service I’ve ever seen in my life you get transferred from department to department to department and hung up on spent 2 1/2 hours on the phone five separate times trying to get things straightened out I have a package that was drop damaged by UPS UPS agreed to pay for it or replace it Best Buy can’t get the paperwork processed properly in an order for me to get reimbursed these are sad sad people UPS spent 2 1/2 hours on the phone in a conference call with me in Best Buy they said they had everything straightened out and it would be taken care of still waiting I called them back and they don’t know anything about a conference call these people **** "
"Bought a drone with the best insurance that “covers everything”. Got stuck in a tree, out 1,000 bucks, been transferred between departments 8 times over 1.5 hours, recorded them lying in so many ways and redefining what an accident is even though I’ve enlisted the help and have the receipts from emergency services ... I just don’t. ... just DONT TRUST BEST BUY!! "
"I bought a computer they were late in delivering over 3 weeks. It included 3 free games but with late delivery it put me behind to receive them. They are now saying Nividia was giving them to me and it was experied offer! So Best Buy did not give me the promised games for free and Nividia did not stand behind their product also. Horrible experience , do not support Best Buy they gave me zero customer service."
"I don't typically write reviews, but my experience with Best Buy customer service has been the worst experience ever! I went to Best Buy to buy an OLED 65" TV. When we arrived at the store the sales person there showed us some TVs. I asked about the OLED, and showed us the picture quality for ones that were on display. We chose the OLED E8, and asked to take it home that day --- after all it was a birthday gift. We were told that it would be better to have the TV delivered because it was "fragile". We asked when would it be available for delivery and were told it could be delivered on 5/23 between 7am-1pm. We reluctantly accepted the delivery date. On 5/22 I received an email stating my order "Requires Reschedule". The email said, "your order LG Smart TV needs an update". "Your appointment cannot be completed as scheduled, so we are reaching out to help you select a NEW DELIVERY TIME". I immediately called and was told that not only was the delivery to be rescheduled, but there are also no available or foreseeable dates available for this TV delivery because it is out of stock and would be coming from the manufacturer. I realized that I have **** $3k for a new TV for my husband and the TV does not exist. I asked what options I had available and was told that I could call each Best Buy store in my area to see if they had the TV available in store or cancel the order. REALLY??!!!
You would think that was the end of the saga, but no, it continues. Since no one was willing to locate the TV I purchased and scheduled delivery for, I decided to cancel the order. I was transferred to cancel my order, but no one bothered to explain there was an unhappy customer on the line. Instead I had to re-explain the issue, which made me more unhappy. I tried to remain calm when talking to them, but I was extremely angry about the turn of events. The prior person had offered me $300 off a comparable TV, but what I didn't know was there is no comparable TV--- the TV is obsolete. There are only higher cost TVs. So the $300 offer was actually to allow me to spend more money than I originally wanted to spend on another model. When I realized this was the only option, I requested further consideration to have an additional $100 credit to offset the savings I was expecting due to my horrible inconvenience. The customer service person became frustrated with me and disconnected the call--- yes, that's right the customer service person hung up on me. Me the person who is out of a TV and at the moment $3K.
I called back and was that since I already accepted the "offer" of a $300 discount, I could not be offered anything more. The thing is-- I never knew I "accepted" any offer. I thought Best Buy was showing consideration for this experience and granting me some relief on the purchase price of the original TV I was buying. I was told nothing could be done about the additional cost and that they were giving me $300 off a "better" TV. I explained I was not looking for a "better" TV, I wanted the TV I purchased, but it does not exist. I think it was completely poor customer service to expect me to be happy about spending more money when I had already **** a great deal for a product they NEVER had available. ---Is this some kind of bait and switch ploy?
I asked to speak to someone who could make a decision about my request. I got a manager who proceeded to explain "the policy" to me that once I "accept an offer" I can not have any further consideration. I explained that the TV is costing me more, but she insisted it was $100 less than what I originally paid for the first NON-EXISTENT TV. --- non-existent is my word.... Anyway, I asked again to have consideration for $100 more to address the excess I felt I was paying for the "better tv". I asked, do you mean to tell me that you would rather I not spend my $3k with Best Buy over an additional $100 discount to adjust the price to what I would have paid? She told me she was sorry that I heard her say that, and repeated her position that I was getting a better tv for $300 less. I thanked her for her time and said good-bye.
I reluctantly decide to place the order, received the $300 discount and sure enough, pay just under $100 more than I had originally spent for the first NON-EXISTENT TV. I now have $6k of my resources unavailable to me & have spent more than I wanted to spend. Believe it or not the SAGA CONTINUES! I scheduled delivery for 5/24 and asked for a call prior to delivery because of the window & having to work. Received the call, tried to meet the driver missed the driver before we could get home from work. Once again we do not have our TV. I call to get help and the scheduling person fails to listen to me while trying to find another date when I can be off work instead she is talking to someone else in her work area and then tells me to repeat my date because she was multi-tasking PITIFUL!"
"What a HORRIBLE EXPERIENCE.
At the suggestion of a Sales Associate, I purchased a camcorder and "compatible" microphone and discovered they were NOT COMPATIBLE. I went to the store to exchange the microphone. The new sales associate told me THEY DID NOT HAVE A COMPATIBLE MICROPHONE for the camcorder. I ATTEMPTED TO RETURN the microphone. The Customer Service young lady told me the PRICE I PAID COULD NOT BE REFUNDED because in returning the microphone, the price would be "UNBUNDLED." I did not understand. I HAD NOT PURCHASED ANY BUNDLE. I told her that was NOT ACCEPTABLE. I WAS TOLD at the time of purchase that if I was not happy with the product, or if the products did not work with each other, I could return them for a FULL REFUND. She told me that was not true. I told her that was UNACCEPTABLE. She instructed me to "LOWER MY VOICE" (I was angry but did not assess myself as LOUD) she further told me to "BACK AWAY FROM THE COUNTER!" What? She did not, at any time, offer any positive step to CONFLICT RESOLUTION only third grade behavior management strong arm tactics. What training are they receiving? She determined she would let another representative take care of me. Her shift manager, I believe, came forward, REPEAT. I was also told there was a RESTOCKING FEE, after being told by the original sales associate before purchasing that I was able to return the items for a FULL REFUND - I felt DECEIVED. I asked to speak to the MANAGER. REPEAT and WORSE. More of the "LOWER YOUR VOICE" approach. And not one action toward conflict resolution. I returned the entire purchase, instead of the single piece, confused as to how that was good for the company. He insisted they would retain the restocking fee. I have filed complaints with area and national agencies. My advice – DON’T BUY FROM BEST BUY. "