"BestBuy does not provide any service for Manufacturer's Warranty issues, only for "Extended Warranty" purchased from BestBuy. That term is misleading as it is not only for coverage after the Manufacturer's Warranty expires but even for the time the manufacturer warranties the product. this means that if you do not know this and think BestBuy will stand for the Manufacturer's warranty you will be left on your own to deal with the Manufacturer yourself if you don’t buy that so-called “extended” warranty.

Motorola states that "most Motorola dealers will handle the Motorola warranty issue. BestBuy is NOT one of those 'most'.

One is better off purchasing products directly from the Manufacturer rather than from BestBuy. Or from a dealer that provides real Customer Service."

"I have a friend; he has been a St. Louis Blues fan forever. He cannot watch the Blues games this week (or last) because of buying a TV from Best Buy in South St. Louis County. He purchased a 65” TV from the store in February. As the games began to heat up, he started having problems with the TV. He called the store and they sent out Geek Squad. The guy actually broke the back of the TV while trying to remove the panel to fix the motherboard problem. It was very obvious, from anyone with any kind of tech experience that it was a screen problem, not a motherboard problem. He said that he’d get the back replaced and told my friend it wasn’t the motherboard. Another guy came out later to fix the screen (and the broken back panel) and said it would take up to 12 days to get in the part to get it fixed. My friend said that he wouldn’t be able to watch the playoffs. The Geek Squad rep answered with “Well, you can at least listen to it.”
They did not offer a loner or a replacement. My friend and his wife are elderly and disabled. They have both made multiple calls. Best Buy told his wife that she wasn’t on the purchase receipt, so they would not talk to her.
Tonight is Game 6. He’s waited for almost 50 years for this. He’ll listen to it. He figured out how to use his remote to switch to HDMI so he can get the sound on.
"

"Never will order anything from them again. I bought a phone online from them it was to be virgin mobile said it on my papers from shipment too. I get the phone and it's boost mobile. I have been dealing with activation issues since October 18, 2018. Went to 21st1 best buy stores, they told me to ho through boost mobile they can't help me because best buy scanned it wrong at shipment, then I was told to call Virgin mobile and they did absolutely nothing because they couldn't. Got treated rudely at Best Buy stores and got hungup on twice by the rude customer service representatives. I will never ever order anything from them again or walk in their stores again. They will not reimburse my money or give me a phone for free since they took my money for a phone that has never worked."

" Worst customer service I’ve ever seen in my life you get transferred from department to department to department and hung up on spent 2 1/2 hours on the phone five separate times trying to get things straightened out I have a package that was drop damaged by UPS UPS agreed to pay for it or replace it Best Buy can’t get the paperwork processed properly in an order for me to get reimbursed these are sad sad people UPS spent 2 1/2 hours on the phone in a conference call with me in Best Buy they said they had everything straightened out and it would be taken care of still waiting I called them back and they don’t know anything about a conference call these people **** "

"Bought a drone with the best insurance that “covers everything”. Got stuck in a tree, out 1,000 bucks, been transferred between departments 8 times over 1.5 hours, recorded them lying in so many ways and redefining what an accident is even though I’ve enlisted the help and have the receipts from emergency services ... I just don’t. ... just DONT TRUST BEST BUY!! "

"I bought a computer they were late in delivering over 3 weeks. It included 3 free games but with late delivery it put me behind to receive them. They are now saying Nividia was giving them to me and it was experied offer! So Best Buy did not give me the promised games for free and Nividia did not stand behind their product also. Horrible experience , do not support Best Buy they gave me zero customer service."

"I don't typically write reviews, but my experience with Best Buy customer service has been the worst experience ever! I went to Best Buy to buy an OLED 65" TV. When we arrived at the store the sales person there showed us some TVs. I asked about the OLED, and showed us the picture quality for ones that were on display. We chose the OLED E8, and asked to take it home that day --- after all it was a birthday gift. We were told that it would be better to have the TV delivered because it was "fragile". We asked when would it be available for delivery and were told it could be delivered on 5/23 between 7am-1pm. We reluctantly accepted the delivery date. On 5/22 I received an email stating my order "Requires Reschedule". The email said, "your order LG Smart TV needs an update". "Your appointment cannot be completed as scheduled, so we are reaching out to help you select a NEW DELIVERY TIME". I immediately called and was told that not only was the delivery to be rescheduled, but there are also no available or foreseeable dates available for this TV delivery because it is out of stock and would be coming from the manufacturer. I realized that I have **** $3k for a new TV for my husband and the TV does not exist. I asked what options I had available and was told that I could call each Best Buy store in my area to see if they had the TV available in store or cancel the order. REALLY??!!!

You would think that was the end of the saga, but no, it continues. Since no one was willing to locate the TV I purchased and scheduled delivery for, I decided to cancel the order. I was transferred to cancel my order, but no one bothered to explain there was an unhappy customer on the line. Instead I had to re-explain the issue, which made me more unhappy. I tried to remain calm when talking to them, but I was extremely angry about the turn of events. The prior person had offered me $300 off a comparable TV, but what I didn't know was there is no comparable TV--- the TV is obsolete. There are only higher cost TVs. So the $300 offer was actually to allow me to spend more money than I originally wanted to spend on another model. When I realized this was the only option, I requested further consideration to have an additional $100 credit to offset the savings I was expecting due to my horrible inconvenience. The customer service person became frustrated with me and disconnected the call--- yes, that's right the customer service person hung up on me. Me the person who is out of a TV and at the moment $3K.

I called back and was that since I already accepted the "offer" of a $300 discount, I could not be offered anything more. The thing is-- I never knew I "accepted" any offer. I thought Best Buy was showing consideration for this experience and granting me some relief on the purchase price of the original TV I was buying. I was told nothing could be done about the additional cost and that they were giving me $300 off a "better" TV. I explained I was not looking for a "better" TV, I wanted the TV I purchased, but it does not exist. I think it was completely poor customer service to expect me to be happy about spending more money when I had already **** a great deal for a product they NEVER had available. ---Is this some kind of bait and switch ploy?

I asked to speak to someone who could make a decision about my request. I got a manager who proceeded to explain "the policy" to me that once I "accept an offer" I can not have any further consideration. I explained that the TV is costing me more, but she insisted it was $100 less than what I originally paid for the first NON-EXISTENT TV. --- non-existent is my word.... Anyway, I asked again to have consideration for $100 more to address the excess I felt I was paying for the "better tv". I asked, do you mean to tell me that you would rather I not spend my $3k with Best Buy over an additional $100 discount to adjust the price to what I would have paid? She told me she was sorry that I heard her say that, and repeated her position that I was getting a better tv for $300 less. I thanked her for her time and said good-bye.

I reluctantly decide to place the order, received the $300 discount and sure enough, pay just under $100 more than I had originally spent for the first NON-EXISTENT TV. I now have $6k of my resources unavailable to me & have spent more than I wanted to spend. Believe it or not the SAGA CONTINUES! I scheduled delivery for 5/24 and asked for a call prior to delivery because of the window & having to work. Received the call, tried to meet the driver missed the driver before we could get home from work. Once again we do not have our TV. I call to get help and the scheduling person fails to listen to me while trying to find another date when I can be off work instead she is talking to someone else in her work area and then tells me to repeat my date because she was multi-tasking PITIFUL!"

"What a HORRIBLE EXPERIENCE.
At the suggestion of a Sales Associate, I purchased a camcorder and "compatible" microphone and discovered they were NOT COMPATIBLE. I went to the store to exchange the microphone. The new sales associate told me THEY DID NOT HAVE A COMPATIBLE MICROPHONE for the camcorder. I ATTEMPTED TO RETURN the microphone. The Customer Service young lady told me the PRICE I PAID COULD NOT BE REFUNDED because in returning the microphone, the price would be "UNBUNDLED." I did not understand. I HAD NOT PURCHASED ANY BUNDLE. I told her that was NOT ACCEPTABLE. I WAS TOLD at the time of purchase that if I was not happy with the product, or if the products did not work with each other, I could return them for a FULL REFUND. She told me that was not true. I told her that was UNACCEPTABLE. She instructed me to "LOWER MY VOICE" (I was angry but did not assess myself as LOUD) she further told me to "BACK AWAY FROM THE COUNTER!" What? She did not, at any time, offer any positive step to CONFLICT RESOLUTION only third grade behavior management strong arm tactics. What training are they receiving? She determined she would let another representative take care of me. Her shift manager, I believe, came forward, REPEAT. I was also told there was a RESTOCKING FEE, after being told by the original sales associate before purchasing that I was able to return the items for a FULL REFUND - I felt DECEIVED. I asked to speak to the MANAGER. REPEAT and WORSE. More of the "LOWER YOUR VOICE" approach. And not one action toward conflict resolution. I returned the entire purchase, instead of the single piece, confused as to how that was good for the company. He insisted they would retain the restocking fee. I have filed complaints with area and national agencies. My advice – DON’T BUY FROM BEST BUY. "

"Ordered a Samsung TV as a Christmas gift in late November. Unfortunately, because the gift recipient was away for the winter, the box did not get opened until early May, when we leaned the screen has been shattered. The box was undamaged, and the impact point on the screen indicating the point where the impact occurred was inside the undamaged corner Styrofoam packing. It very much appeared that the TV was either cracked when packed, or damaged during packing, not shipping. Nevertheless, the store manager just kept stating their return policy like a robot, and no offer was made of any kind for our loss. Poor customer service from Best Buy and lesson learned that I should always immediately open anything that get's shipped, even if box looks undamaged."

"Ordered a refrigerator. Delivery was 50 minutes late. Refrigerator was hinged on the right, not the left as I my order. Delivery person told me I would have to order a second delivery for $25.00 for them to come and change door hinges. A part is missing. The top hinge cover for the door hinge. I asked the delivery person about the part and he looked into the empty refrigerator and said it was not there. Rude and horrible service.


"

"DO NOT SHOP AT BEST BUY - DUBLIN, CA!!!!

POOR PRODUCTS, POOR CUSTOMER SERVICE AND EVEN WORSE MANAGEMENT. THEY LOST OUR BUSINESS!!!

Absolutely furious right now after trying to resolve an issue with manager, "Elena A". It is difficult to explain a short version of all that has gone on but thanks to a lack of customer service skills from this manager, Best Buy has officially lost our business (we've spent upwards of $20k at BB over the years).

The story: Purchased 2 computers in February 2019....one wouldn't work out of the box, got another the next day. Then that one started acting up and went dark (after 3 months). I opted to upgrade the hard drive to solid state and merely asked that after 5 trips to the store and many hours on the phone to fix this thing, that they give me a $140 credit to cover the Geek Squad cost to re-load the operating system on the new disk. Nope, she wasn't going to do anything for me...she flat out said that to me!!!

I spent $2,500.00 here on 2 computers and this is how they treat their customer!!!! Oh and they "gave me $75 off hard drive" turned out it was overpriced $150! (their list = $429.99 and exact same one on Amazon = $296.69!!! Ripping me off, selling me faulty stuff and managers who are not trained how to retain repeat business.

So, for a poor choice by the manager, they have lost our business. Over $140. Not a good move. I plan to call corporate, I am not done with this as I intend to get a credit back (or next I file a grievance with my credit card). They are not done with me yet, just so angry right now. DO NOT SHOP BEST BUY IN DUBLIN, CA !!!!!!"

"I purchased 2 Chromebooks for Christmas. Within about 6 weeks one of them started crashing and rebooting. It happens about 3-5 times per day. I did the Powerwash but it did not correct the problem, I contacted the customer support but that was useless. All the agent did was tell me over and over that I was out of the 15 day exchange time frame, and there was nothing they could do for me. I was told I could contact the manufacturer and they would provide the contact info, but they never did. I will definitely never purchase anything from Worst Buy again. What a disappointment."

"I will never shop at Best Buy again. They scammed me out of $84.95 today. I dropped my laptop on the floor just enough to crack the case on one 1 corner. The computer still worked great. I took the laptop to Best Buy to have it repaired because that is where I bought 1 1/2 years ago. The Geek squad man told me that the estimate for repairing the case was $84.95 for labor and $75. for fixing the case. He did tell me that it was an estimate; it might cost a little more. I asked $10 - 20 more and he said yes. I said ok. Fix it. He told me that I had to pay the labor cost up front as a deposit. He NEVER told me that the deposit was non-refundable. I repeatedly told him that the computer worked great, it was just the case that needed repairing. He, also, told me that even though he expected the cost to be $160ish, he would put a hold of $150 on it so that there would no repairs if it went over the $150. A few days later, I receive an email asking for a phone call to discuss the estimate and that it will cost more. I call and a person says it's going to cost $371.00. I say what for; they say someone will call me to discuss. No one called. I receive an email saying that besides the case, the battery is at 3/4 % and should be replaced. I respond via email saying that I did nomt request anything to be done except repair the cracked case. Another email saying $271 plus tax total $307ish because besides the case, the hinge looks broken. It wasn't when I sent it in. I say no way, I was told $160ish and would have never sent it in for that much money. I received an email that the laptop would be back in the store yesterday. They didn't call until today to come get it. I asked the person who called, do they also have my refund. They said yes. I go to pick it up and am told that I cannot have my $85 refunded. It is non-refundable. They, also, want me to sign a paper saying that the $85 is the repair cost and that I'm satisfied with their service. I explain to them several times (and each time a little angrier and louder) that they did not repair anything so that I should get the money refunded because they told me that was labor cost. They show me a piece of paper saying that the money was for labor and handling. And that they always run a diagnostic test on computer as a matter of course. So running a test I was not informed of ahead of time and did not approve of and someone looking at it and giving me an estimate is worth $85.00 in their opinion. They, also, were telling me that they were not going to let me take the computer unless I signed the paper. So I wrote all over the paper about how they lied and scammed me and refused to give me my money and that I was an extremely not-satisfied customer. And you are correct, I was not a good example of a Christian today. But I just can't abide being lied to. And the man never even looked ashamed for lying or doing something so un-ethical. Don't trust the Geek Squad. Bunch of thieves and liars."

"Bought a camera that was not what I asked for though I was told it was the most recent upgrade. It wasn't even in the same category I wanted. I wanted 'easy' and asked about the instruction manual and was told it was excellent and complete. What they didn't say was that it was 4x 5 inches on newsprint in 4 point typeface and was anything but easy even after using a magnifying glass ! Ireturned it opened with all parts in place within 3 days. They charged me $90 as a restocking fee and told me it was on the agreement I signed. The form said 15% on select products. Guess what. Mine was the 'selected' product. The camera was a Mother's Day gift so I could take 50 year Reunion pictures--such a loss. Won't be trusting or visiting Best Buy or recommending it to anyone."

"The sales rep said to get this credit card for in store use would only cause a soft inquiry but turns out it was a hard inquiry. Totally blindsided me and messed up my credit score and we all know that crap isn't easy. If it wasn't for the Hard inquiry when they said it would be soft I would leaving a 5 star review for their products. "