"I ordered an $800 dishwasher and paid for removal/install. I was told the night before, the 6 hour window they gave me would be narrowed down to 2 hours. The night before I got an automated call saying the 6 hour window is now narrowed down to a SIX HOUR WINDOW. I called and said I need a 2 hour window and confirmed they had the number of my real estate agent who is meeting them while I'm out of town. I had noted this when I BOUGHT it and it wasn't on record. The next day, no call still. I called them, again was put on hold for 30 minutes and bounced around to several different place, still no 2 hour window. I get a call from the delivery service suddenly, saying they're 15 minutes away. They did NOT see the note to call my real estate agent.

When I called to file a complaint, they tried putting me on hold again, then said they would give me a $25 gift card to make things right. REALLY!?!?! You just wasted hours of my life while I'm trying to work at a conference and you want to give me $25 to make things better???? RIDICULOUS and horrible. I will NEVER buy an appliance from Best Buy!!!"

"Ordered a dishwasher online on February 7 2019. They delivered no problem, one day later it stopped working. Called to exchange with a better one and paid the difference. Set up delivery date a week later. The called me to tell me they are delivering to my billing address in Washington? even though they just delivered the first one to the Michigan address. They were coming to my second home in Seattle. How stupid is that? ok, reschedule. They came to the right address this time, but they couldn't wait more than 15 minute to wake up and open the door (they were there at 7am). Reschedule again. A week later, they called me the day before to confirm delivery TO MY HOME IN SEATTLE< AGAIN. Called for the 25th times to settle this, was passed around to so many managers and nobody would call you back. I am over 60 years old and bought from Amazon over 200 items last year, big and small, never spoke to any live person, and never had a problem with deliveries, refunds, people responding to my emails, etc Please Amazon buy Best Buy NOW."

"Advertises a price match guaranteed, but what they don't tell you is that the model #'s they have on their website or stores is only made for them. HP.com has them same exact laptop with the same exact specs but best buy wont price match because the HP.com model # differs from Bestbuy. That's a joke considering it's the same exact computer only difference is that HP.com has their own mod # "

"It's been well over a year since I bought a 55" curved TV to stage a house I was flipping. When I opened the box several months later when we were ready to stage and list the house, we found that the TV did't work. I took it back to Best Buy and was told hautily by the mgr on duty (who is no longer there) that I broke it. I did not! I've talked with customer service who tell me it's to late to return it (I tried timely but was turned away by that mgr). Samsung insists Best Buy should take it back and return it to the distributor. The Store Mgr was very kind recently but also said I was stuck with it. IF you buy ANYTHING from Best Buy, insist they open it and turn it on for you in the store ... apparently once you take it out the door it's your problem. They should be ashamed of themselves."

"The installation of the device was easy enough. Follow the instructions. The day to day use is a different story. I prince ably bought this to control my home when I'm away from home. I winter in Arizona and summer in Washington.
I've owned the Echobee4 for two years and it has failed upon use in each of those two years with the same problem.
When the internet goes down at the location of thermostat Echo bee isn't programmed to restart when the internet comes back on, like my other devices, cameras, lights, garage door. So, as I write this in AZ I can not control my home temp. in WA. Their is no way to fix or repair this. Look elsewhere for a thermostat. This mfg. isn't worth the money at all. Best to stay away from them."

"Purchased onkyo receiver 12/24/18 at best buy Summerville sc. Unit failed 1/15/19 returned to store for exchange. New unit given and it failed with same issue 2/1/19. Went to store and explained 2 units failing the same in around 30 days wanted to return and purchase better unit. Was told by rude manager christen not their issue return to manufacturer for repair, They could have cared less about customer. Do not purchase onkyo products and certainly avoid best buy. They are about to follow circuit city with that kind of management. Have done a lot of business with them but no more."

"Bestbuy tried to delivered me a broken washing machine (partially destroyed), I refused the machine (of course) but Bestbuy are enable to deliver me a new one ! With 3 kids at home and mountains of dirty laundry they don't care and refuse to give my money back !! I paid 1200$ for nothing and I don't know how to get my money back ! Customer service don't care, delivery service don't care....The worst experience in my entire life ! One advice : never buy at Bestbuy."

"I ordered an anime video last August 2018. It was back ordered for delivery in November. I was notified that the order was not able to be filled. I got *NO refund. I called. I went into the store i called. No avail. No refund. Do NOT order anime from Best Buy on like"

"Decided to buy a Samsung note from Bestbuy. Went and spent $1475 on phone and accessories. Did not like the phone as it was too bulky for me. Next day went to return. OMG what an experience returning. Off course they charge $35 restocking fee which is fine. They also refuse to take accessories back. When I raised my voice they called NON EMERGENCY security on me. Young guy who is manager of store came and started telling me why they willl not take those items back. The lady originally who helped me yelled at me and was so rude. Well after this I will never buy anything from them. I wish one day Amazon can shut the stores down and they are history with time. You deserve courtesy and customer service buying and returning $1000+ phone or anything without hassle. Third class place and above all this happened in Virginia Reston store while government was shut down and instead of treating people better they yelled at customer called non emergency security. More power to them and hope to see them out of business someday soon. I pray to God that Amazon runs them completely out soon. "

"Absolute disgrace!!! I am beyond sad how we as consumers are stuck with this company and there is nowhere else to go for our electronics shopping expect online. They bought out Future Shop which in my opinion was 10 times better in regards to prices and customer experiences. I have noticed a negative trend for about 2 years now and every-time i stepped on their property my experience, their prices and services are keep getting worst and worst. I went in today, which is my last time to look at the Canon DSLR 80D camera. on January 2nd, the price for camera was $1,299.00 on sale and $1,399 regular. On January 2nd, I couldn't afford the products at the time. Today with $1,399 in my pocket i went to make my purchase only to find out the same camera is now $1,499+tax. to me this looks as price inflation. Neither the two managers nor the employee i spoke with there could have explain this phenomena. Nor did they care about explaining anything or making my experience a bit better. They just rolled their eyes as if I am asking them to solve a financial formula. Very upsad. I do hope they will go out of business soon and new competitor with better clients experience and prices will emerge. I will spread the word to everyone surrounding me. What a Shame that we have to deal with this in Canada."

"I was unaware that presales service could be lowered to a level that must have been carefully crafted to drive pote tial/prior customers away. I have used TurboTax for many years and had always bought at this "store" the word store is in quotes since a store is defined as a place trying to sell merchandise, this joint sure isn't.

Simple questions needing answers:
1) do you have TurboTax home and business in stock right now?

2) how much is it?

Why pray tell, might I want to call the ahem - joint I was going to spend 20 minutes to drive to as opposed to downloading their (CR)app as their 3 plus minute phone lead in suggests?

Well let me tell you, such software is frequently out of date (oooooh you drove 20 minutes? Let us go in back and take a 15 minute nap, then we will tell you that there was an inventory glitch.)

Also any in depth follow up question, such as: how much will it be? Is beyond the (CR)apps ability. This question is important to me because I will bring cash and since your generous -joint- policy will OF COURSE allow me to take the product if I don't have enough money with me.

Well just for "entertainment" I called the joint 3 times to try to ask a person those 2 questions.

Call 1 : full intro with no way to skip, then got trapped in the electronic rabbit hole hidden under press 1 for inventory questions option that did nothing but tell me to download the (CR)app or try on line. Hung up.

Call 2:full intro, didn't get trapped in the press 1 trick. (This here ain't my first trip to this rodeo). No siree Bob I pressed 2 for all other questions!!! Was immediately told how important my call was by a disembodied electronic voice, followed by a 3 second loop of a sound track containing only badd drum followed by a cymbal strike. I ate 2 hamburgers waiting to exit this aural hell. After my hamburgers an half a large coffee, decided perhaps I was lost in the eternal hold for the professionaly stupid, so I hung up.

Call 3: Why oh why you may ask. Ahhh heck I had 3 chocolate chip cookies and half of a large coffee left, so why not? Here is why not. Listened to the full lead in while nibbling my way through cookie 1. Oh oh, we been around this block a couple of times before,went for option 2 for all other questions. Once again personnaly assured that my call was important by my electronic cold hearted girlfriend (what else can I call her since the only girl I spent more time on the phone with is now my wife) after that emotionless reassurance I was treated to a 3 second loop of something that sounded like about 9 notes played on a badly out of tune toy piano played by a hyperactive 3 year old who has just finished several double esspressos used to wash down a large chocolate bar. By the time I finished my last cookie and the test of my coffee, I hung up

Well to make a long story longer, by this time I decided NEVER to use best buy again. Also decided it was time for a refill on the coffee, and to share my experience with all of you :) "

"Usually best buy i can tollerate, but this by far was the worst experience I've had! They sold my fiance the incorrect phone (it was a gift) and then refused to take it back. We asked to exchange it, they said it was sold out and there was nothing they could do to exchange or return it. If i could give negative starts i would. I hate this company, and i hope this saves someone else wasting 900$ on **** service. "

"They have very few android tablets"

"Purchased a Sharp TV. Needed it by a specific date which it stated would be delivered by. When the date was changed, I tried to cancel the order. Seems you have a 30 minute window from the time you place the order. Called "Customer Service" and found that the corporate policy is to not provide anyway to cancel. Was bumped up the food chain to continued garbage about "no one in the company can cancel a shipment" that oh by the way hasn't been made yet! After this bit of stupidity, I was told to just either refuse shipment or have it returned to sender - neither option available with UPS shipping. When package finally received I can't generate a label to return because I never get their authentication email! I would actually have provided a no star review but not an option. "

"I bought Adobe software for my granddaughter for Christmas. Bought thru Google Express, sold by and shipped by Best Buy. We try to do install, put in redemption code to get serial number, it was never activated by Best Buy before they shipped it. I go to local Best Buy so they can scan it to activate. But NO, Geek Squad sends me to Customer Service. Can they help, NO, software has been open. Call 1-800-BestBuy. They try to help but can't cuz it was purchased throu Google Express. Google Express can't help cuz Best Buy never scanned the activation code. Refund not possible cuz box was opened. Run around complete. Called Adobe who generated a new serial number. Problem resolved. No thanks to Best Buy. Done with them forever"