" I went to Best Buy to return a Google box that my son had purchased for me on March 5 of 2019. I have played with it for a few weeks and decided I did not like it. When I went to return the product I was told that Best Buy has a strict 15 day return Policy. 15 days. So basically do not shop at Best Buy before Christmas for presents because if the person you’re giving the present to Wishes toreturn it for a gift card or another item they will not be allowed to do so. Basically you’re stuck with whatever you have received as a present. The Best Buy customer service seems to take pleasure in telling you there’s nothing they can do for you. I would never buy another item from Best Buy again. And once again as far as Christmas goes, be where your return policy is 15 days. That really **** as does the Best Buy employee."

"I would give negative stars if possible. They pulled a bait and switch, lying to us about an appliance delivery and when called on it, became indignant. Can hardly wait until Amazon puts them out of business. ha ha ha!"

"In December 2018, the vacuum I purchased less than a year prior stopped working. I still had the warranty on it so I brought it back into the Best Buy (store 269) where I originally purchased it. After speaking with an associate who couldn’t help me, I was directed to the returns manager. I stood there for almost an hour while she ignored me when I patiently asked her for her help. She took customer after customer while I waited. I asked her if I could talk to her and she said no. I told her I had 2 kids under the age of 3 with me and my wife was trying to keep them entertained and if she could please help me so I could take them home. She continued to ignore me. Finally, I spoke to the store manager, Stefan McClinnahan, who said that despite my warranty, I had to pay the current price of the vacuum since I got it on sale the year before. I told him that I didn’t understand because the warranty covered the entire vacuum. He said there was nothing he could do and I ended up paying the difference despite the warranty that I had purchased. Mr. McClinnahan said that he would look into my complaint regarding the returns manager, citing my children and the fact that I had been there for an hour. He said he would look into it and promised he would get back to me. I never heard from him.

On March 2nd, 2019, I returned to Best Buy (Store number 269) after I had ordered a microwave in-person 10 days prior due to mine breaking. When I placed my order, I selected that I wanted the unit in black. The shipping said it would take 10 days which it did. When I got home, I took it out of the box and it was the wrong color. I immediately called the store to talk to the manager who never answered. I called back 3 times and he never returned my call. I took it back to the store to the returns manager who said that they didn’t have the microwave in black and that I needed to put in another order and wait 10 more days. I told him that my wife uses this microwave a lot because I have kids and that I needed it as soon as possible and if there was any way they could expedite the shipping since it was a mistake on their end. The returns manager said no that they couldn’t expedite it. I wasn’t asking for my money to be returned or a discount on the price. I just wanted the microwave to come as soon as possible since they messed up my order. The returns manager sent me to the store manager, Stefan McClinnahan, who said that there was nothing he could do and that I would have to wait 10 days for the shipping and there was no way he could expedite it. He said “we aren’t giving you free money ” and that it wasn’t their fault. Again, I was only asking that it was expedited. Mr. McClinnahan became extremely rude after I continued to ask him if there was any way he could speed up the shipping because they had made this mistake. I told him the reason I needed it as soon as possible for my kids. Mr. McClinahan then said that I needed to leave the store and to “take my business elsewhere.” I told him I didn’t understand. He then said that he was going to “count to 3 or call the cops on me.” I told him he wasn’t going to intimidate me and that asking for expeidited shipping for a mistake that they made didn’t warrant the police to be called. This is the 2nd time that I’ve had a horrific experience at this Best Buy. I am an avid Best Buy customer and go there for all of my electronics and appliances. After this treatment by the staff and the manager, I will never go back under this management. This was absolutely ridiculous. This isn’t how customers should be treated."

"Best Buy lost me as a customer today. I recieved a video game from a friend as a Christmas gift (Red Dead Redemption 2) and did not attempt to install it until yesterday. When I opened it to install, i found that there was a crack in the disc and that my PS4 would not read the disc. Upon going in to the store I was told that returns were no longer open on the item. After discussing with Joe, the manager I was referred to at the Waterford Lakes location, I left. I will never purchase another item from Best Buy due to thier draconian return policies and their horrid treatment of customers. As a new homeowner, I was planning to spend thousands of dollars on electronics, furniture, and appliances from my local Best Buy. Now I will have to find retailers that treat their customers fairly. "

"I ordered a fridge and they said they would deliver it and install the ice maker line. When they arrived the third party vendor hired by Best Buy said the configuration wasn't right to install the fridge and icemaker. When I talked to the service representative at Best Buy, she was rude and said they could do nothing. I offered to unhook the fridge myself so they could at least leave the fridge and before I finished doing that they third party delivery service XPO Logics just drove off with he fridge they were to deliver.

Don't buy any appliances from Best Buy. They don't have the service they used to have. And if they can't deliver an item with very basic installation, their product warranties are probably just as bad. And they will again make excuses why they can't fix it.

Today, Best Buy was the Worst Buy. I'm going to a local appliance store where I can talk personally to the company when something isn't right instead of Best Buy service hiding behind anonymity in long distance phone calls. "

"Sorry I could not give one star. I drove 70+ miles to get to Best Buy to purchase an iMac and other items. I had my company checks. Since we are a non profit organization, I have to write checks for merchandise over certain amounts. I had all the proper paperwork with me. My check was declined because I did not have track history for writing large checks. The total was 1,299.00 plus taxes. I offered to rewrite another check or pay through the bank. I was told that this was not possible. Apart from a very poor customer service in every best buy I have entered, (tech advise very poor) I was told with a smile that they were really sorry. Needless to say, I will never purchase at Best Buy again. It looked like they could use the sales...store empty, too many sales associates walking around, very sad that they can afford to turn away a nice sale. "

"March 4, 2019

ATTN:
Shari Bullard – Retail President and Chief Human Resources Officer
Mike Mohan – Chief Merchandising Officer

We purchased a GE Microwave from Best Buy in Vernon Hills Illinois on 2/5/19. The door latch broke late on 2/21/19. Best Buy has refused to trade the microwave for another one as it was beyond your so called “15 day return policy”.
We contacted GE re warranty and were advised that this unit is NON SERVICEABLE and they have an agreement with stores to trade these units out within the warranty period. We contacted Best Buy corporate on 3/4/19 and were advised that this is up to the store manager and that Best Buy Corporate is unaware of any such agreement,with GE.
GE has offered a GOODWILL certificate to allow us to purchase another GE microwave (up to value of original purchase with reimbursement in 6-8 weeks) but this does not include sales taxes paid. Thus to obtain a microwave we will have to pay 2 sales taxes. In addition to sales taxes there is no guarantee we can replace this same unit at the same price as it was ON SALE.

One thing is certain::

WE WILL NEVER PURCHASE ANYTHING FROM BEST BUY AGAIN..
"

"I ordered an $800 dishwasher and paid for removal/install. I was told the night before, the 6 hour window they gave me would be narrowed down to 2 hours. The night before I got an automated call saying the 6 hour window is now narrowed down to a SIX HOUR WINDOW. I called and said I need a 2 hour window and confirmed they had the number of my real estate agent who is meeting them while I'm out of town. I had noted this when I BOUGHT it and it wasn't on record. The next day, no call still. I called them, again was put on hold for 30 minutes and bounced around to several different place, still no 2 hour window. I get a call from the delivery service suddenly, saying they're 15 minutes away. They did NOT see the note to call my real estate agent.

When I called to file a complaint, they tried putting me on hold again, then said they would give me a $25 gift card to make things right. REALLY!?!?! You just wasted hours of my life while I'm trying to work at a conference and you want to give me $25 to make things better???? RIDICULOUS and horrible. I will NEVER buy an appliance from Best Buy!!!"

"Ordered a dishwasher online on February 7 2019. They delivered no problem, one day later it stopped working. Called to exchange with a better one and paid the difference. Set up delivery date a week later. The called me to tell me they are delivering to my billing address in Washington? even though they just delivered the first one to the Michigan address. They were coming to my second home in Seattle. How stupid is that? ok, reschedule. They came to the right address this time, but they couldn't wait more than 15 minute to wake up and open the door (they were there at 7am). Reschedule again. A week later, they called me the day before to confirm delivery TO MY HOME IN SEATTLE< AGAIN. Called for the 25th times to settle this, was passed around to so many managers and nobody would call you back. I am over 60 years old and bought from Amazon over 200 items last year, big and small, never spoke to any live person, and never had a problem with deliveries, refunds, people responding to my emails, etc Please Amazon buy Best Buy NOW."

"Advertises a price match guaranteed, but what they don't tell you is that the model #'s they have on their website or stores is only made for them. HP.com has them same exact laptop with the same exact specs but best buy wont price match because the HP.com model # differs from Bestbuy. That's a joke considering it's the same exact computer only difference is that HP.com has their own mod # "

"It's been well over a year since I bought a 55" curved TV to stage a house I was flipping. When I opened the box several months later when we were ready to stage and list the house, we found that the TV did't work. I took it back to Best Buy and was told hautily by the mgr on duty (who is no longer there) that I broke it. I did not! I've talked with customer service who tell me it's to late to return it (I tried timely but was turned away by that mgr). Samsung insists Best Buy should take it back and return it to the distributor. The Store Mgr was very kind recently but also said I was stuck with it. IF you buy ANYTHING from Best Buy, insist they open it and turn it on for you in the store ... apparently once you take it out the door it's your problem. They should be ashamed of themselves."

"The installation of the device was easy enough. Follow the instructions. The day to day use is a different story. I prince ably bought this to control my home when I'm away from home. I winter in Arizona and summer in Washington.
I've owned the Echobee4 for two years and it has failed upon use in each of those two years with the same problem.
When the internet goes down at the location of thermostat Echo bee isn't programmed to restart when the internet comes back on, like my other devices, cameras, lights, garage door. So, as I write this in AZ I can not control my home temp. in WA. Their is no way to fix or repair this. Look elsewhere for a thermostat. This mfg. isn't worth the money at all. Best to stay away from them."

"Purchased onkyo receiver 12/24/18 at best buy Summerville sc. Unit failed 1/15/19 returned to store for exchange. New unit given and it failed with same issue 2/1/19. Went to store and explained 2 units failing the same in around 30 days wanted to return and purchase better unit. Was told by rude manager christen not their issue return to manufacturer for repair, They could have cared less about customer. Do not purchase onkyo products and certainly avoid best buy. They are about to follow circuit city with that kind of management. Have done a lot of business with them but no more."

"Bestbuy tried to delivered me a broken washing machine (partially destroyed), I refused the machine (of course) but Bestbuy are enable to deliver me a new one ! With 3 kids at home and mountains of dirty laundry they don't care and refuse to give my money back !! I paid 1200$ for nothing and I don't know how to get my money back ! Customer service don't care, delivery service don't care....The worst experience in my entire life ! One advice : never buy at Bestbuy."

"I ordered an anime video last August 2018. It was back ordered for delivery in November. I was notified that the order was not able to be filled. I got *NO refund. I called. I went into the store i called. No avail. No refund. Do NOT order anime from Best Buy on like"