"Decided to buy a Samsung note from Bestbuy. Went and spent $1475 on phone and accessories. Did not like the phone as it was too bulky for me. Next day went to return. OMG what an experience returning. Off course they charge $35 restocking fee which is fine. They also refuse to take accessories back. When I raised my voice they called NON EMERGENCY security on me. Young guy who is manager of store came and started telling me why they willl not take those items back. The lady originally who helped me yelled at me and was so rude. Well after this I will never buy anything from them. I wish one day Amazon can shut the stores down and they are history with time. You deserve courtesy and customer service buying and returning $1000+ phone or anything without hassle. Third class place and above all this happened in Virginia Reston store while government was shut down and instead of treating people better they yelled at customer called non emergency security. More power to them and hope to see them out of business someday soon. I pray to God that Amazon runs them completely out soon. "
"Absolute disgrace!!! I am beyond sad how we as consumers are stuck with this company and there is nowhere else to go for our electronics shopping expect online. They bought out Future Shop which in my opinion was 10 times better in regards to prices and customer experiences. I have noticed a negative trend for about 2 years now and every-time i stepped on their property my experience, their prices and services are keep getting worst and worst. I went in today, which is my last time to look at the Canon DSLR 80D camera. on January 2nd, the price for camera was $1,299.00 on sale and $1,399 regular. On January 2nd, I couldn't afford the products at the time. Today with $1,399 in my pocket i went to make my purchase only to find out the same camera is now $1,499+tax. to me this looks as price inflation. Neither the two managers nor the employee i spoke with there could have explain this phenomena. Nor did they care about explaining anything or making my experience a bit better. They just rolled their eyes as if I am asking them to solve a financial formula. Very upsad. I do hope they will go out of business soon and new competitor with better clients experience and prices will emerge. I will spread the word to everyone surrounding me. What a Shame that we have to deal with this in Canada."
"I was unaware that presales service could be lowered to a level that must have been carefully crafted to drive pote tial/prior customers away. I have used TurboTax for many years and had always bought at this "store" the word store is in quotes since a store is defined as a place trying to sell merchandise, this joint sure isn't.
Simple questions needing answers:
1) do you have TurboTax home and business in stock right now?
2) how much is it?
Why pray tell, might I want to call the ahem - joint I was going to spend 20 minutes to drive to as opposed to downloading their (CR)app as their 3 plus minute phone lead in suggests?
Well let me tell you, such software is frequently out of date (oooooh you drove 20 minutes? Let us go in back and take a 15 minute nap, then we will tell you that there was an inventory glitch.)
Also any in depth follow up question, such as: how much will it be? Is beyond the (CR)apps ability. This question is important to me because I will bring cash and since your generous -joint- policy will OF COURSE allow me to take the product if I don't have enough money with me.
Well just for "entertainment" I called the joint 3 times to try to ask a person those 2 questions.
Call 1 : full intro with no way to skip, then got trapped in the electronic rabbit hole hidden under press 1 for inventory questions option that did nothing but tell me to download the (CR)app or try on line. Hung up.
Call 2:full intro, didn't get trapped in the press 1 trick. (This here ain't my first trip to this rodeo). No siree Bob I pressed 2 for all other questions!!! Was immediately told how important my call was by a disembodied electronic voice, followed by a 3 second loop of a sound track containing only badd drum followed by a cymbal strike. I ate 2 hamburgers waiting to exit this aural hell. After my hamburgers an half a large coffee, decided perhaps I was lost in the eternal hold for the professionaly stupid, so I hung up.
Call 3: Why oh why you may ask. Ahhh heck I had 3 chocolate chip cookies and half of a large coffee left, so why not? Here is why not. Listened to the full lead in while nibbling my way through cookie 1. Oh oh, we been around this block a couple of times before,went for option 2 for all other questions. Once again personnaly assured that my call was important by my electronic cold hearted girlfriend (what else can I call her since the only girl I spent more time on the phone with is now my wife) after that emotionless reassurance I was treated to a 3 second loop of something that sounded like about 9 notes played on a badly out of tune toy piano played by a hyperactive 3 year old who has just finished several double esspressos used to wash down a large chocolate bar. By the time I finished my last cookie and the test of my coffee, I hung up
Well to make a long story longer, by this time I decided NEVER to use best buy again. Also decided it was time for a refill on the coffee, and to share my experience with all of you :) "
"Usually best buy i can tollerate, but this by far was the worst experience I've had! They sold my fiance the incorrect phone (it was a gift) and then refused to take it back. We asked to exchange it, they said it was sold out and there was nothing they could do to exchange or return it. If i could give negative starts i would. I hate this company, and i hope this saves someone else wasting 900$ on **** service. "
"They have very few android tablets"
"Purchased a Sharp TV. Needed it by a specific date which it stated would be delivered by. When the date was changed, I tried to cancel the order. Seems you have a 30 minute window from the time you place the order. Called "Customer Service" and found that the corporate policy is to not provide anyway to cancel. Was bumped up the food chain to continued garbage about "no one in the company can cancel a shipment" that oh by the way hasn't been made yet! After this bit of stupidity, I was told to just either refuse shipment or have it returned to sender - neither option available with UPS shipping. When package finally received I can't generate a label to return because I never get their authentication email! I would actually have provided a no star review but not an option. "
"I bought Adobe software for my granddaughter for Christmas. Bought thru Google Express, sold by and shipped by Best Buy. We try to do install, put in redemption code to get serial number, it was never activated by Best Buy before they shipped it. I go to local Best Buy so they can scan it to activate. But NO, Geek Squad sends me to Customer Service. Can they help, NO, software has been open. Call 1-800-BestBuy. They try to help but can't cuz it was purchased throu Google Express. Google Express can't help cuz Best Buy never scanned the activation code. Refund not possible cuz box was opened. Run around complete. Called Adobe who generated a new serial number. Problem resolved. No thanks to Best Buy. Done with them forever"
"I placed an order online, and tried to use 2 giftcards (with full balances), in addition to my credit card. It only charged the credit card, and the website made a mistake. I tried to call customer service, but they were closed as it night-time. I tried to cancel the order, so I could put a new one through again and use the giftcards, but it wouldn't let me cancel it (the button wasn't there). I called customer service in the morning to try to fix the website error, but they just kept saying that there's nothing they can do, and for me to use the giftcards towards my next purchase instead. I said that this problem can happen again next time, and I might not even be able to use the giftcards next time (if the website made the same mistake again). This was beyond frustrating, that they just kept saying that they were unable to reimburse me and take the giftcards, even though they're able to issue reimbursement for "price matches". Now I'm stuck with 2 giftcards, and have no plans for future purchases any time soon."
"Tried to buy with credit card and was initially approved then canceled. Try PayPal and that was canceled. each taking a day to inform me."
"Spent over $4k on appliances that I still didn't receive a month later. Every time I call customer service is extremely rude and unprofessional.
Cant find out when I'm getting what I paid 4 a month . NEVER EVER AGIAN "
"Tried placing online order using by best buy gift card as payment and do not have an option to enter the card number. I called and spent a few hours on hold dealing with rude and nasty people who were ignorant and not willing to resolve my problem. Best Buy ****. Once I use my gift card I will absolutely never buy anything from them ever again.
I would prefer to pay double the price and deal with a reputable company"
"I ordered a game online on the 21st and was promised delivery the next day. On the 23rd I was told that my order was delayed until January 21. I went into the store and they had at least 2 in stock, but I wasn't allowed to cancel or change my order, even after spending 30 minutes on a phone call w/ Best Buy support. Basically my money is held hostage and I may not receive my order before Christmas despite the BestBuy.com promise. Go to Amazon or Target instead."
"I ordered an Apple watch from your website on 12/18/18 and it said that I would be able to have the watch the next day. Then this morning at 1:36 a.m., while I was sleeping, I received an email stating that my order was delayed and that it could be up to 7 days before I receive my item. It was past the window of opportunity to cancel or modify the order. I called your customer service and was politely told that the item would be here on the 20th and that there was nothing they could do. The unfortunate part is that I'm flying out of state in the morning and was planning on taking the watch with me so I'm screwed. They would not change it to an in store pickup or cancel the order. I was told that was impossible to do.I would have just picked up the item locally but Best Buys website stated that I would have my item the next day. I know its Christmas but if you cant do the minimum of what your website says then you have a problem."
"I am posting here because I have failed to receive help from any other contact from Best Buy.
On October 14, 2018, I went to my local Best Buy (located at 1475 N Main St Ste 120, Logan, UT 84341) to pre-order the Nintendo Switch Super Smash Bros Ultimate Edition. The charge was placed on my Best Buy credit card upon purchase.
On December 7, 2018, I went to my local Best Buy to pick up the console and game that I had pre-ordered; however, they could not find my order and they struggled to find any information on it. They finally discovered that my order had been cancelled by the Best Buy system sometime during the process, which had not notified me in any way, and my credit card had not yet been refunded. I asked if we could just order another one, but because it was limited edition, they would not be able to do so. Frustrated that I would now not be able to have the item I ordered and purchased, I asked for a refund while we sorted things out.
On December 8, 2018, I visited the store to finish resolving the issue. I worked with the manager, Amy Johnson, and she did a phenomenal job trying to help me to the best of her ability. She worked diligently on the phone with various other Best Buy individuals and branches to find a fair resolution for the problem and my troubles. She told me we would likely need to speak to Customer Retention, but they would not be open until Monday. Again, I waited.
On December 10, 2018, I called the number she had provided, along with a case number, and was told they would help me from that point onward. Instead, immediately after providing they case number, they told me that they could not help me in any way and that all issues would need to be resolved in-store, despite the issue stemming from the Best Buy online system. Again, I traveled to my store to see if I could get any sort of help. I was informed that the General Manager of the store would be there on Tuesday, December 11 to help me out. I agreed to come back the next day.
Today, December 11, 2018, I once again visited the store. The GM was unsympathetic, did not care to listen to the issue, and simply told me that he could not do anything and that I should call corporate. I called two different numbers, spoke to three different individuals, and was told the same thing again and again: that my local store would be able to handle the issue. Finally, I was told that a regional/district manager would be calling me today, around 8 PM to address the situation.
To say I am appalled with my Best Buy experience and the customer service I received would be an understatement. The communication between my store and corporate is abysmal, and the service and care I received (aside from Amy) was a miserable experience. I regret having purchased multiple items from Best Buy and opening a Best Buy credit card. It has become apparent to me that Best Buy has little to no care for its customers and makes any form of feedback or customer service extremely difficult to access.
Perhaps the call tonight will change my opinion, but I honestly doubt anyone will call me. If I have learned one thing from my Best Buy experience, it is that they have no idea what they are doing."
"I came in to get my 2nd complete Sonos system. 2 of the play 1 speakers were Alexa compliant and the rest of my system was not. Tried to return them as I purchased the correct matching Sonos play 1's elsewhere.
So I TRY to return unneeded play 1's that will NOT work with my Sonos components as it's not an Alexa enabled platform. Their employees loaded the cart with what i wanted. They couldn't even match up the set or I'd not be in this position. The "manager" of customer service removes all discounted sale prices from all items on receipt to normal price and i end up paying them over $100 out of my $380 return/purchase to get a refund "