" Best Buy is committing FRAUD!! I placed my order on Black Friday (Apple MacBook Pro) and received an email confirmation. Than FIVE days later on Wednesday I receive an email telling me my order was cancelled because they ran out of inventory! I tried talking to customer service to talk to a manager and was told repeatedly a manager couldn't help me if the item was not in stock. I was never offered ANY form of a Best Buy Gift Card or ANYTHING for this hassle and complete fraud of promising an item and than FIVE days later saying it was cancelled! I will be posting negative reviews and telling every person I know to NEVER deal with Best Buy because they are FRAUDS. If the item is not in stock your system needs to not accept my order and money! It should say SOLD OUT!!!!!!!!!! I've never had such a horrible experience with a company!"

"In a nut shell they need to use some common sense. Why would they ship an item that has what it is on the box without covering it up right at Christmas. So very inconsiderate. I guess that will be my last time ever ordering a Christmas gift from here."

"As our tv becomes covered by black areas, we looked into our date of sale and found 2 reasons we would give Best Buy zero stars if we could. WE NEVER BUY extended warranties. Never have, never would. Yet there is a $99.00 charge for one year. The credit card we choose to purchase our tv with gives us double the warranty for free. So, why would we buy a year we already have? NOW our tv is fading fast, 1/2 year after our paid for warranty.
Never buy from Best Buy, and if you do, check out what they are charging you for. "

"Bought TV headphones for a present. Got a gift receipt I paid 58 dollars, they went down to 28 the next day. I called and was told that I could be credited the price difference in price. My friend who the present was for, wanted to return them. He was told that no returns after 14 days and no store credit because the item was discontinued."

"Their system won't send a pass reset code for anything. I spent over an hour on the phone and did everything conceivable with an agent and didn't work. then they transferred me to a non-existent supervisor and the phone rang 100 times with no answer. Just atrocious support."

"We went to the Daytona Best Buy to buy a Bosch dishwasher. The service during the sales purchase was okay. But the installation experience was the worst I have had in 20 years of buying appliances.
They did not show up in the time range of our appointment, for the next 4 hours they gave one excuse after the other. I finally had to threaten to cancel the order to get them to agree to come out the next morning.
I later wrote directly to the store manager detailing the problems and 2 weeks later, still have received no response, apology, etc. We will be buying our appliances somewhere else next time."

"We bought a New kitchen aide refrigerator from Best Buy in Jan of 2018. Also bought the geek squad extended warranty. Now the compressor is going out. We just bought our holiday meats and seafood for the freezer and I have spent an entire day on the phone trying to get someone to help me. They keep passing me off to one another ie: Best Buy, geek squad, whirlpool/kitchen aide, Paradise repair. Round and round. They finally decided they can get here in four days. Amazing. So in our extended contract they say they will pay for ruined food. That corporate number is ***-***-****. They immediately gave me the geek squad number here in Westminster CA. Back to square one. Guess I just take my videos and recordings to court. Worst experience as a consumer in my life. I will post this and details every place I can find. It’s a shame. We have been loyal customers for decades. Maybe they just thought it’s easy to blow off a senior citizen. "

"I ordered something for my son on Sept 26 for his Gopro, as of today Oct 29 I still haven't gotten it. For one the tracking of it doesn't give any real information so I had to call. When I called which I spoke to 4 different people which all told me different reasons why I didn't get it such as....it didn't ship, to not sure why, to it was lost. I have never had so many problems ordering something on line before in my life. From a store like Best Buys this isn't acceptable, and they should take care of their customers a lot better. I would never order online from them again, and if you are thinking of ordering something from them don't! With the holidays coming you will never get it."

"I bought a window Ac online using a gift card and after a 45 days they cancelled my order saying they could not provide the unit that I choose. Since then it’s been more than a month that I am trying to get my refund back and give getting the running around from them including 3 managers that I spoke with. Good luck if you decide to buy anything from them"

"I have been renewing my tech support for the past 3 or 4 years at the store because I do not believe in credit cards or debit cards (the geek squad has been very helpful each year with me paying cash) this year I was told they could not as the only way to renew was on line with debit or credit card. I am so disappointed that I will have to find another company for tech support.
I am sure that I am not the only one that does not believe in credit or debit cards!"

"Bought arduino starter kit from here. Amazed with how quickly it arrived."

"bought an open box stove on the floor at my local BB on 10/5. Scheduled deliver and install 10/13. tossed my kitchen the night before to make way for the installation. Morning of 10/13 delivery company calls and says stove was not at pickup location so no delivery (store is 5-6 miles from my house). Called BB to find out what was going on...no answer..Amazon always answers! Drove to the store. Kid says stove is not in the back...I'll send an email to the Escalation Team! Email!!!

Anyway they tried to tell me they lost the stove ...nowhere to be found..disappeared...was shipped to jersey and then back to ny distribution center (i did mention my house is like 5-6 miles from the Patchogue store). We're working on it We've reschedule for 10/22. But wait, I told you I needed Saturday delivery on 10/5 because I work during the week. "We can't do Saturday". Ok, the wife is flipping out - I'll take a vacation day - 10/22 it is!

10-19 text messages please be prepared for your delivery. Then store manager calls....Sorry, still can't find the stove. Let me offer you a lesser quality new stove that's about the same price you paid for the open box. Guess they taught that at BB customer service school. Make the customer pay for your screw ups..don't ever step up and do the right thing (can anyone say Sears!) Wonder who is cooking dinner tonight on my stove?

Spoke with "Corporate" case manager... the girl who is handling your case is away from her desk and so is her manager. I can't do anything because I can read the emails regarding the case...I'll send her an email telling her you called. after much cursing,,,would you like her direct.....email..thought she was going to say phone number.

I am an "Elite Plus" BB customer. have spent thousands of dollars there. There is not one employee in the whole place who cares. Customer retention is not something they are even cognizant of. They have a bunch of kids who are in no way invested in the success of the business.

If anyone at BB can figure this out before Black Friday I'll give them 2 stars.

Amazon! Amazon! Amazon! Bezos loves BB. They're driving their best customers to Amazon"

"Isso é um teste, quero ver se dá certo"

"We bought 2 Samsung Galaxy 7 phones from Best Buy, and bought the insurance plan for each phone, which was $160.00 each. And now i see that if you need service, it is an additional $150.00! That's not a good deal, as this is almost the price for the new device itself!

This insurance plan was to cover us through Geek Squad if we had any phone issues that needed repair.

So my phone was going dead really fast, and i wanted to know if it needed a new battery. However, my local store at Lancaster cannot even check batteries, or replace them. They told me there are only 6- I'm like what!?!???? Yes, only 6 stores on the east coast that can check your phone and work on it.

So i had to drive the whole way to York to get my battery checked. The Geek Squad there said it was fine. So i drove home and did a factory reset to see if that would help. It helped, but still problems. So, i checked in w the Lancaster store again, but had to drive again to York for them to check it further.

They suggested a new battery, (and i would have to pay for it), even tho they had said the other one was fine. I said, this doesn't make sense! Why would i buy a new battery when you told me that wasn't the problem??? They repeated what they just said, and i repeated my same, common sense question again.

Then they said they would give me the battery, since i had purchased the Geek Squad protection plan.

I was glad but did not like the way they were doing business here, and also that i had to drive to York to have something as simple as a battery looked at. What is the Geek Squad sign up for at the other stores, if they cannot do anything???? I mean really???

Except mail your phone out. That's not a Squad at all, it's a facade.

"

" ordered a Bosch dishwasher ($967.00) and was told that it was to be delivered 1.5 weeks later. I was given a five hour window then a 12 hour window, then a six hour window, then finally back to a 12 hour window. The day before I had not heard from BestBuy so I called and was told that it would be there between 7 am and 12 noon, delivered and installed. When it didn't arrive I called Best Buy to say that I had to work that evening and was told that it could be as late as 7 pm. They said that nobody at Best Buy would give less than a 12 hour window and I must be mistaken or that it had changed at the last minute. No apologies for my loss of a vacation day from work or for "not showing up at all". They lied to me about the delivery and then said, "just do what everyone else does and get your money refunded when they don't show". Also on your order form, they do not include a telephone number and try to get you just to look at your status online. You will need to search the internet to get a number so that you can wait 20 minutes to speak with a customer rep. They don't want you to contact them. Its been more than 10 years since I last ordered from Best Buy and I thought maybe they had changed. They have not. Customer service is worse today than it ever has been. Feel free to reach out to me for more info as I want everyone to know how awful this company is. They don't care at all about customers. Terrible experience. Go elsewhere. "