"I ordered a mini refrigerator for my dorm room on Tuesday (08/28/2018). I needed it ASAP but it was only available for pickup on Saturday (09/01/2018). I went ahead and paid for it, ordered it online, and waited patiently for an email saying my order was ready for pickup. Well Saturday came and I never received an email. I had to log back into the account to check my status and it still says “In progress”!!! I reached out to the store and they said they aren’t sure why but it now says the date to pick up wouldn’t be until 09/06! That’s almost 2 weeks longer than I was told! I was furious and had to cancel my order, which ended up putting me in a bind for another refrigerator because the money didn’t show back on my account until 7 days later! No one ever offered me a discounted price for the inconvenience, no gift card, or any sympathy. Oh and not to mention the hassle it was to get someone on the phone!! They hung up on me 3 times! Sorry Best Buy.. you’ve definitely lost my service!"

"Mike and Ethan did and excellent job on the delivery of my new refrigerator. They were right on time and very professional. I would definitely recommend Best Buy to all my friends and family. Thanks again Geek Squad"

"I am an elite member of Best Buys rewards program.That purchases all the technology for 3 of my families households, so obviously I am going to have more returns than a single family household. 2 weeks ago I returned a $25.00 bluetooth speaker, so that I could purchase a $125.00 bluetooth speaker. At that time I was was told that in the future they may or may not accept a return from me, so of course I accepted the refund and told the clerk I would make the purchase of the $125.00 speaker from target where I know i would not have an issue returning if I needed to, as I didnt want to chance getting a defective product that I couldnt return. Today I went to best Buy to purchase a micro SD card, but accidently purchased a regular SD card. When I attempted to return the SD card with a receipt in an unopened package, for an exchange I was denied the exchange. After a half hour on the phone with Best Buy corporate office, and another half hour on the phone with the third party company that monitors their returns, I was still unable to exchange an unopened product with a receipt......... Long story short, Best Buy has lost 3 households business for a life time. I have never attempted to return a product without a receipt and most of the time they are in unopened packaging. I wont even step foot in a store to use my $20.00 rewards certificate I still have........ CYA B.B. That was one big mistake you made over a $20.00 product that was never opened and I tried to return after only having it for 2 hours"

"I bought a voice recorder. After I got it home I found it did not come with a memory card . So I went back the next day to get one (I took the box with me to make sure I got the right one)After I was able to run down and employee . I ask if they could help me find what I needed . They said no but they would get someone to help me . After about 5 mem. I step out in front of a employee and I ask them if they could help , they said they would be right back . They did come back .But when I ask them about the card I needed I got a a a after the 3rd a I was in trouble . But they did find what I needed. Then I ask about a external mic , I got they do not carry any , but I could get one at two different places names given . Well the next time I will go to one of them . That way I can get all I need in one place ."

"I’m SUPER frustrated and actually VERY angry about my most recent Best Buy experience at the west side Appleton Wisconsin store.

I went into the (severely under staffed) Car Audio/Installation department with questions about a stereo for my wife's car. There was a single tech in the install bay and he had his hands full….you know…installing. NO ONE was manning the Car Stereo display area.

After an unsuccessful attempt to get answers from another associate who came over (I had to flag down someone in the neighboring computer department to find out if there was anyone who could help me with car stereos since NO ONE was manning that display area), the store GM (Brian N) came to help me and after he answered most of my questions, I made my decision.

The folks in the installation department were nice but this is where the ball got dropped. Big time.

The lone technician looked up the year, make and model of my wife's vehicle and told me about all the wiring harnesses and trim kits that would be needed to install so I purchased everything that was available in stock, as well as placing an order for an item that wasn't. Because we had to wait for the ordered item to come in, I set an appointment for after the item was scheduled for delivery.

When I go there for the appointment, the tech (still very nice) attempted to verify that we had everything we needed and informed me that if there was a manufacturer’s subwoofer in the car, it would require additional equipment and labor….and yes, there IS a subwoofer in the car.

WHAT?!?!?

This was never mentioned when I was ordering everything I “needed” to complete the install and as it turns out it would add nearly an additional $300 to my $292 initial purchase. Before I left the install bay I was informed that the install could be done without the additional equipment but that I would “lose a lot of sound” if they bypassed the subwoofer.
Needless to say, I canceled the job and returned all the equipment on the spot. I assume this was an honest mistake but it was BEST BUY’S mistake and I’m the one paying the price.

SMH.

The entire situation left me with a bitter taste in my mouth that won't likely go away any time soon. Aside of the wasted time (two hours of my own and 45 minutes of my wife’s time), I had to juggle my schedule to make the installation work. We had to take two vehicles to the appointment so I wouldn't have to sit around for a couple of hours at Best Buy. My wife had to juggle her schedule to make it all work and in the end, we did all of this for absolutely nothing.

The take away from all of this is that Best Buy completely screwed up.

The new information that surfaced when I was there for the scheduled installation SHOULD have been provided to me before I had even chosen a stereo. Had it been provided, I'd have gone no further. Nearly $600 for everything needed to install $120 car stereo was never going to happen. $292 was bad enough and that was after their "Free installation" of the head unit. All of the additional costs were in wiring harnesses, trim plates and additional labor, above and beyond the supposed "free installation".

In the time since this unfolded, I have reached out to the store manager and have not heard back from him. Until reading some of the online reviews, I assumed that Best Buy might do something for me to remedy this situation that they created but based on all of the online reviews, it seems that people are just being left hanging and I'm not holding my breath that I’ll be handled any differently.

If I am wrong, I'll happily adjust my review. Things happen. It's how a company chooses to handle these things that makes all the difference.

Let’s see if/how Best Buy chooses to handle this…

As an aside, I never did hear back from the store manager so I posted to the Best Buy Facebook page. The response I got was laughable. I was essentially told that "there are no discounts we can give you but we'll certainly look into it further if you provide us with A, B and C"

As if I'm going to put another second of my time into something that they've just told me they will do nothing about."

"After weeks of watching price I thought "

"I bought a latest iPhone from NY city store for over $1,100. We spacificly told the sale person that this phone is going to China & asked whether it would work in China. It turned out it didn't work. They have 14 days return policy. So basically we spent a thousand dollars for a unusable iPhone. We call the store, no one picked up the phone. So the call went to their call center. The call center promised me someone will call me back immediately. I never received a call. I called Apple support but they can't help me because I purchased the iPhone from the retail store. If you need buyer any product & you can buy it directly from the manufacturer, strongly recommend you do so.
要买苹果产品，请去苹果店买。如你在这家店买，有问题，没人帮你。
"

"Purchased 2 sony 65" Tv a little over 1 year ago and 1 tv will not turn on! After 5 apps.,3 parts and 3 tech appointments they still can not fix it! now 3 weeks later, they want another tech to come out in another week!!! We purchased the protection plan and they will not replace the TV!!!! A waste of money and time!!!! Very deceiving!!!!!!"

"I bought previouly computers, TVs st Best Buy, and last week a refrigerator and cooktop. I keep coming back to Best Buy BECAUSE of their customer service. I never had problems exchanging a product or installation of new ones. The last installation of a downdraft electric Jenn Air JED4430GB cooktop was tricky because if the tightness of an existing granit cutout space to insert the new unit. The installor was a pro and answered all questions I asked. Great and appreciated.
I love my new LG LNXC23726S; the reviews mentionned “noisy” as the negative of the unit. The first day, as the unit starts and the water pumps into the ice-maker, you can hear some noise. But after 12-15 hours, I had to put my ear against the fridge to hear the slightest humming. Love that machine and its design.






"

"Bought a projector 6 weeks ago which broke today and wanted to check what the frigging warranty is that bestbuy gives you. It is IMPOSSIBLE to reach any person at this f...ked up company - even when you call their "geek" number where you would get the support you PAID for.

I will never spend a penny with this damned company. The WORST SUPPORT and WORST RUN company you can find anywhere. No doubt they will be gone in a year the latest.

Just makes me puke having to deal with these idiots."

"Have spent total of over 95 minutes trying to get a purchase straightened out with Bestbuy.com. As I type this, we seem to be closing in on getting the transaction ccompleted, though I don't trust it will come out corectly. Due to Best Buy's rep not showing the townhome number at our address, an iWatch couldn't be delivered. The relentless idiocy of the events that followed was epic, and would bring even the most patient man to tears. The abject insistence on the part of Best Buy staff to shove things off to another department or another representative must be part of their training, as it seems to be a cleverly choreographed chaos highlighted with ignorance, ineptitude and inability. There is no excuse for customers having to put up with BB representatives who are condescending, rude, or impatient with us.
No worry, I will not only never attempt to use BestBuy.com, I won't darken the door of any of their stores ever, ever again."

"after they confirmed my offer and confirmed it via Email they just cancelled the shipping after one week! Worst service, no explanation"

"Found a great deal on gadgets. The Clearance sales are always nice in terms of variety and discount. The only thing is that you have to find it. You have to dig through the site to find where the Clearance page is. "

"Cold and indifferent, Best Buy has fallen from a great store to become a shadow of its former self. I bought a projector. Best Buy has a 15 day no return policy, but a store manager can accept late returns. I was past the 15 days. I called the North Hills Store for almost two hours, from 10AM (open time) to 1145 and got no answer. Finally, after three calls and 15 minute wait times for each, I got a store clerk. I asked politely for a return because the projector did not fit in the room I needed it for. It had been opened. After another extended wait, the manager did not pick up the phone, the clerk told me the manager said not because the product was opened. I wasn’t looking for cash or even a full refund. I just wanted to return a product that did not fit its purpose for even partial store credit. I had to wait two hours to get a response and the manager did not even take the time to talk to me himself. Amazon and Wal-Mart bend over backwards for returns. Best Buy could care less as their business is crumbling and they are pinching every last penny. I will never go back to Best Buy and I will tell people about their terrible customer service at every opportunity. "

"After spending $789 on a Samsung Galaxy S9 phone, plus $45 on the case and $31 on the glass cover, plus the $11 per month for the damage and loss/theft protection plans, I also asked the sales person about “stands” for the back of it – I case I would ever want to set it on a tray table on a flight and watch a video or whatever. He showed me some “pop-sockets” for $15 each. I said I wasn’t sure if I would want to put it on the phone, but would buy one and think about it. He indicated I could return it within 14 days as long as I had the packaging and receipt.

Two days later, I decided the $15 pop-socket wasn’t going to be something I would use, and brought it back to the same Best Buy. I was able to return it, but in the course of the transaction a second receipt generated saying “Warning, future returns might be declined.” I asked what that meant and the customer service person she did not know. There was info on that receipt about contacting "The Retail Equation" to get more information on our return activity.

In any returns we have made to large retailers - Target, Home Depot, Lowe's etc. - we have always made the return within the acceptable return period, always with a receipt, and have never been issued a "warning" or been denied a return. So I didn't think much more about it, thought it was possibly a fluke or that Best Buy was doing this to deter people from returning things too often or without a receipt.

Fast forward to a week or so later when my husband called to tell me that Best Buy refused to allow his return of a $120 wireless TV device. At the time of his purchase, he was also assured by the salesperson that he could return the item within 14 days, as long as he had the receipt. He had not removed the device from the package, had his receipt, and attempted the return within the 14-day period. He was told by the customer service person that there was nothing Best Buy could do about the denied return and that he would need to contact "The Retail Equation" - the vendor Best Buy had hired to monitor fraudulent returns, returns without receipts, etc. As we were following Best Buy's return policy to a "T", yet were denied the credit, we have disputed the charge with our credit card company and hope to have it resolved that way. We are also considering sharing our story with a major law firm who is collecting peoples' experience with The Retail Equation in consideration of a possible class action.

Thanks for nothing, Best Buy. Apparently my $900.00-plus phone purchase, along with thousands of dollars of TVs, laptops, electronic accessories and gift cards we've purchased over the past 20 years, count for nothing. Bye, Bye to Best Buy. We won't be shopping there again and look forward to patronizing retailers where the "You Can Return It" claim actually means something. "