"purchased a refurb laptop from Best Buy. Its a good laptop for daily use. No issues or complaints. 5 stars!!!"

"I ordered a microwave and it arrived in good condition. Just about everytime I order something through Best Buy, they pack it very well and it arrives undamaged. When it isn't that way, the return or exchange process is seamless, quick, and easy. I will be purchasing from them for years to come! I am an Elite Plus member and have been 2 years in a row! Shooting for many years in a row hahaha!"

"Best Buy seems to specialize in customer DISservice. Ordered a tv online, received a sharp 50" with a completely shattered screen. When I contacted them about returning/replacing the damaged tv I ended up spending 2.5 hours on the phone with seven different people. They completely bungled the entire transaction, forgetting to submit an order for a replacement, sending bad instructions to UPS, and finally just completely failing to pick up the broken tv. Eventually I gave up and recruited a couple people to help me drag the busted tv to a UPS store. This entire experience was a disaster from start to finish that could have been completely avoided if Best Buy actually hired and trained even moderately functional customer service representatives. Not one of the seven associates I communicated with had a clue regarding how to process a return/replacement for a damaged online order. Worse than that, six of the seven spoke such broken, poor English that is quite evident that the bulk of the difficulty with this absurd transaction was the result of an inability to communicate properly and a total lack of training."

"Took 1 month for special order,I understood that. When I got it home noticed it was damaged! Now it's up to me to load it back up and return it and hope the next one isn't damaged next month with no compensation. So sorry for the inconvenience worst buy. Customers service at it's finest. "

"Best buy is just so dumb I bought an xbox one I’ve been waiting for 2 week almost 3 for them to ship me my Xbox one but they sent it to the wrong address 2 time in a row like how stupid could you be when it say to ship it to OR but they shipped it to KY to times in a row I’m so mad right know cause how dumb could they be to mess that up."

"Worst business I have dealt with. Bought a tv from Best buy. A 70 Inch ultra 4k vizio brand tv. 3 Weeks after having it delivered, it began to have these lines in the left hand side of the screen. Called geek squad to come take a look since we ordered geek squad protection and insurance in case something like this happened. Best buy called us back saying that the tv indicates user damage to the screen. However, their are NO cracks! Starting yesterday, the tv wont turn on for more then 30 seconds. I called best buy and demanded a refund of the $300 insurance as they refuse to fix the tv. They refunded half, because apparently, calling geek squad means that they get to keep half of the money we put down. $150 for 1 geek squad visit? Seriously? I would rate negative stars if possible. I will make sure no one shops at best buy."

"Bought a LG 4k smart t.v., had it only for 3 weeks and the screen went. Best Buy blamed us and wouldn't replace this piece of garbage! The employees were terrible! Never will buy anything from Best Buy again!"

"Best buy adds kept showing up all over after I did a search for home appliances

Went to the site

Added 3 items to the shopping cart

Registered

rechecked the items

at checkout - shows no availability "in my area"

Wasted an hour - will NEVER buy from these folks

Grr....
"

"I haven't shopped in Best Buy for several years, and now I know why.

I went there to purchase four Pixel 2 phones. This review isn't so much about my experience activating those phones, it's about my interaction with customer service after the purchase. After 3 days, the phones dropped another $100 in price. I reached out to customer service for Best Buy's price guarantee, with disappointing results. The agent attempted to point me to various part of the policy as to why they were denying the price match, but none of them made sense. When I asked for clarification, they kept pointing me to the general policy and wouldn't address my specific concerns. Ultimately, the agent became combatitive and cut me off. Best Buy could really benefit from focusing on ways to improve the overall customer experience.

Sadly, based on all of these negative reviews I'm seeing, it doesn't seem like they care. Also, I feel like Best Buy isn't really in the position to driving away customers, especially ones that are willing to give them a second chance. Honestly, I would have really rather posted a super positive experience with this company and my interaction on the customer service side of things...if only they would give me a reason to."

"Ordered dishwasher on June 3. Delivered June 7, but damaged and returned to warehouse. Best Buy could not reorder a new dishwasher till after June 9, because the people they use for delivery had not cleared the return out of their system. Phone call from Best Buy (Pacific) to reschedule for June 18 delivery. No show, no phone call, no text. I called store where we bought the dishwasher to find out what happened. First, was told we would have to reschedule for cancel; there was no reason given just lots of apologies (Best Buy does that a lot). I asked to speak to a manager. Told the story, asked that he find out what happened, he had no idea, but said he would try to find out. We insisted he contact us this evening (same day). He called back, still did not know what happened, but he "escalated" to warehouse people and we should hear within the hour. Within the hour, received a text saying we are rescheduled for June 21--no explanation. About 15 minutes later, a lady from Best Buy called to say that today we had actually been scheduled for installation, but they did not have the "product". So she was trying to coordinate the warehouse delivery, installer (plumber) and product. When I said I had a text saying June 21, she said she was trying to coordinate--at which point I cancelled the order. I called the local Best Buy manager back, told him what happened, asked for the refund with an email confirming the cancellation. He told me that they have no control over anything except selling the product--each part of the delivery process is separate (warehouse, delivery, install), and someone is supposed to make it all happen. Not so much. A very unwieldy system that doesn't seem to work in many instances. Where are those genius college grads who come up with flow charts, all kinds of technology, etc--they are not working for Best Buy. So, my advice for all -- go elsewhere especially if you are buying something that needs a plumber. Those poor managers and sales people who have to take the heat from disgruntled customers. I told the manage today, that on the front of the folder containing our order are the works "We'll Handle Everything"--what a laugh. Buyer beware."

"When reviewing customer reviews, one can certainly understand why the majority fall into the one star horrible category. My recent experience was no different. A Customer Service Supervisor, who should be empowered to make decisions that may deviate from standard policy would not budge from their two week return policy. A Geek Squad service call technician recommended replacing a recently installed Best Buy router with an upgrade Wave device that cost $500 which we did, and it did cure all the problems. When trying to take back the original router which was recommended by the sales associate, the store refused on grounds the purchase was more than two weeks old. Actually, it was about three weeks old. We wound up settling for a store credit because I couldn't take anymore. As a senior, I found the experience to be very stressful. I will certainly go out of my way to warn all of my acquaintances at the Senior Center and elsewhere to "Buyer Beware" when considering "Best Buy" as a viable place to shop. "

"i purchased 3 large alarm systems and cameras from best buy and also paid for their installation, they stay at my home until midnight just working on the first installation and could not get the system to work, so we cancelled everything and removal and they didnt even attempt to install the other 2 systems, its been 6 weeks and they have not returned my $6000 and they keep saying oh yes its been refunded and it never has, i have rung their head office management team and they said they would look into it and get back to me and they never have even though i have rung back their several times and left messages, i have been to the branch many many times, and the person whom sold me the system no longer works there and texted me saying that the company has issues and are no longer allowed to sell those security systems as the manufacturer has pulled out of dealing with best buy, my house has holes in it and has been damaged from this installation and what makes it worse is that we had a perfectly good working system in the house before we just wanted to upgrade and now we have no protection at all and we are out $6000 dollars as well. Spoke to this so called manager stephanie isensee whom never returns calls from head office"

"I need a laptop for an international trip. Before the travel day, I decide to buy one from bestbuy.com and pick it up in store. I bought a Best Buy gift card from an online app. Then I placed the order and redeemed the gift card successfully at bestbuy.com. But some time later, they cancelled my order by e-mail without any reasons specified.

I tried to call their customer service number and was told that I need to wait for 60 minutes. Then I tried to chat with their online agent and was told the order was cancelled because no credit card was entered when I placed the order. Yes, they need a credit a card number even if the gift card balance is enough to cover the whole order. This is OK, but the problem is that they didn't ask you to enter the credit card at all when you place the order and they let the order go through successfully!!! What a stupid design!

Even worse, when I told the agent that I needed the laptop urgently and how I could get the order approved, the agent didn't have the desire to help me resolve the issue at all. It's just a waste of time to talk with them! I understand if I had same issue with Amazon, I would definitely get a different answer. Best Buy, you still have a long way to go to win the war!"

"Ordered a large screen TV to be delivered. Delivery shows an hour later then the window they gave for delivery. Open the box and the power cord stand remote and instructions are missing. I call their customer service and repeatedly tell the person what was missing, they keep putting me on hold and each time they come back they say were having the missing stuff shipped to you. I ask what specifically are you shipping me. First time he says a power cord and stand. I repeat that I told him other then the TV nothing else was in the box and again say the power cord, stand, remote and instructions are missing. He puts me on hold again comes back and says OK were shipping you the missing stuff. I again ask what specific things are you sending me? He states the remote and stand. I again tell him the remote the stand power cord and instructions are missing. I am placed on hold again. He comes back and tells me for the third time hes taken care of it. Again I ask what is being shipped. He says a remote, power cords and stand. I ask him what about the instructions. His response, well I can give you a phone number for LG and you can talk to them about that. To which I have just spent an hour on the phone with you to straighten this out, I purchased the TV from you, Best Buy I shouldn't need to call the manufacturer to straighten this out. I asked to speak to a superviser, 10 min wait later he comes on the line and tells me I am giving his person a hard time and if I don't stop he is going to end the call. At this point I just hung up. I can understand why Best Buy is teetering on going under their customer service is horrible."

"Their customer service and their phone system is Absolutely TERRIBLE !! After hitting the correct buttons on phone, waiting on hold, the employee comes on & says you need to be transferred. That happens 6 times for each phone call. Will NEVER shop there again."