" ordered a Bosch dishwasher ($967.00) and was told that it was to be delivered 1.5 weeks later. I was given a five hour window then a 12 hour window, then a six hour window, then finally back to a 12 hour window. The day before I had not heard from BestBuy so I called and was told that it would be there between 7 am and 12 noon, delivered and installed. When it didn't arrive I called Best Buy to say that I had to work that evening and was told that it could be as late as 7 pm. They said that nobody at Best Buy would give less than a 12 hour window and I must be mistaken or that it had changed at the last minute. No apologies for my loss of a vacation day from work or for "not showing up at all". They lied to me about the delivery and then said, "just do what everyone else does and get your money refunded when they don't show". Also on your order form, they do not include a telephone number and try to get you just to look at your status online. You will need to search the internet to get a number so that you can wait 20 minutes to speak with a customer rep. They don't want you to contact them. Its been more than 10 years since I last ordered from Best Buy and I thought maybe they had changed. They have not. Customer service is worse today than it ever has been. Feel free to reach out to me for more info as I want everyone to know how awful this company is. They don't care at all about customers. Terrible experience. Go elsewhere. "
"Best Buy employees typically do a good job helping you with your products. However that is about as far as it goes. Once you have completed a purchase from Best Buy they do not know who you are. Moreover they do not care who you are. There whole focus is making a sale and the problems you have after the purchase are not important to them. We had problems with a Samsung TV and they absolutely would be of no help. They told us their only responsibility was to sell the item. Next we had a problem with the computer we purchased. Once again we were told that they could not help us and this was an issue to be taken up with Microsoft. Called Microsoft and they said no it was an issue with Best Buy. Finally went back to the store on Memorial in Oklahoma City Oklahoma and they basically told us to shove it! Very rude and not helpful. They told us we could call their corporate office and they would do nothing about it. Had enough of this will absolutely not be purchasing anything ever from them again. We actually buy quite a bit from them and have in the past- over now. My personal thought is the Internet is giving them too much competition and so their whole focus is to sell as much as possible in hopes of trying to keep up with Internet sales. They are sweet to get you to buy an sour after your purchase."
"DO NOT buy from this company! Does not even deserve one star. Unreliable, unresponsive, irresponsible. You DO NOT want to have to deal with this kind of headache. We bought 2 fridges and a set of washer/dryer from them back in August. Paid upfront, only after the payment did they tell us that the appliances can only be delivered in October (6-7 weeks wait time). Since it was already all paid for, and they were appliances we wanted, we accepted to wait. The delivery was scheduled for Oct 2nd, and we were supposed to receive a call from Best Buy to give us a 3-hour window on the delivery day. However, they never called. So I called them, only to be transferred 3 times before someone put me on hold for 56 minutes. She then confirmed the delivery with me, but said she could not narrow down to a 3-hour window because the delivery company could not confirm that. So we had to wait all day on Oct 2nd, from 8am to 9pm (13-hour window). Oct 2nd came, no delivery, no call. We waited ALL DAY as they could not provide a window. Finally, they never came. We called and were transferred 8 times before they gave us an « escalation case number » and said someone from home delivery will call us within the next 2 days. Two days later, all we got was an email saying that they DO NOT know when we will get our appliances, and will contact us again when they have an ETA. No apology, no explanation. DO NOT buy from Best Buy unless you are looking for headaches, frustrations, and indetermined wait time!!!!
We cancelled our order. It was over $6000cad. Still waiting for our refund.
I was also told that their headquarter will contact me to discuss what happened, the call of course has not happened either. They are UNRELIABLE, and sell products they DO NOT have in stock.
Again, PLEASE SAVE YOURSELF THE TROUBLE AND THE GRIEF. Do NOT purchase or order from BestBuy."
"When an item is pre-order u are expecting to get slightly before or on day of realease, well as per Best Buy ghis is not the case. My order still pending 3 weeks later and 2 days after it arrive on store. And they cannot modifiy my order!!! I call to see if they can make it right by sending it overnight ans all I got was “well you can returne it for a refund when you get it on the 11 october”. Scam scam scam!!!!! Never pre ordr from Best Buy!!!!!!"
"I rarely, trust me when I say rarely, comment about customer service experience. No one is answering my phone calls and I keep on getting dropped. They are incompetent. I am trying to return a refrigerator I bought online. I go to the Best Buy store in Atwater Village in Los Angeles and they say that I have to call the 888-BEST-BUY number because I bought it online. Say I call this number once I get home. I've been on hold for 1 hour so I hang up. I call up again in another 30 minutes and get put on hold for another 1 hr and 45 minutes. I give up and call the next day. The same thing happens. The representatives tell me that they'll connect me to the appliance department but can't do anything about my order. It's a simple pick up and return service which best buy (emphasize on the non-capitalization of their company because they don't deserve to be a proper noun from now on) can't even do.
UPDATE: I am still on HOLD with this annoying jingle and lady who advertises useless crap."
"Got a message for a delivery on Mon
Did not get it. Went to their website with receipt in hand and order was not found
I have had prior bad experiences with them.
No good deed goes unpunished."
"How stupid I must be to make another purchase at Best Buy?
Two to three years ago I purchased a range from BB. I paid close to a thousand dollars for it. It arrived smashed. Another range by another company was sent and installed by their people. The installers destroyed my counter tops, damaged my walls, destroyed my carpet, stole one of tools, etc. Thank heaven I took pictures. Within weeks the range's surface started pealing. BB never gave me an invoice meaning I could not register the range , thus no warranty. BB said they would replace the second range, bit of course they never did. The head of appliances for the Southeast located here stopped accepting my calls and was not available when I went to her office. Today I still have the Range with all its pealing.
This week I purchased a new computer from BB. After I uploaded several software/programs, for which I paid, I discovered that the CD tray was faulty. You guessed it. Both BB and Lenovo gave me conflicting info. Lenovo told me one thing in their chatroom while Best Buy said something different. Tonight the Lenovo was taken to the store for an exchange and Lenovo Chatroom told me that the Geeks at Best Buy would download and upload all my software and files to a replacement and at no charge. You guessed it. The Geeks knew nothing about down and up loading of my files/software. The price was $100. Though it is defective, I still have the computer. I am now forced to purchase Best Buy’ warranty to protect my investment.
Do not purchase anything from Best Buy! Stay out of their stores!"
"pay for bosch dishwasher sept.2 free installment was include,delivery on sept.8 needed extension hose say he would order one,come on the sept.10 are the 11. I call about it ,they it be sept 22 before they come out again.On that they the hose wasn,t oder. I told that i would install it myself just return my money for haul away. I will never buy anything from bestbuy. They tell you about free installment,just to sell. Don,t believe that."
"I went today best buy bay parkway they not sell me note *9 phone on bay parkway after four hours waiting my name us Khalid ilahi check my account how long I am your customer alot products i bought. even manager not did over ride said me come back tomorrow because on their website *** unlocked phone discount they put by mistaken .is it fraud ?they put on websites 200 dollar discount when customer go there say no it's mistake on website how it possible it's global best buy website and its mistake. It was clearly said when u buy unlocked 200 dollar discount promotion discount. Check camera date 18 sep time
7pm almost I am in yellow shirt with my wife or ask manager or upload video .My phone number is ***-***-****.I have whole video what they playing game and behave rudely and I want your cooperation or any head department. contact me as soon as possible
Other wise I want close account with best buy I don't want to buy future with u people.go where have batter customer service "
"Terrible customer service and crapy products recommended by store personnel. I bought a Google wifi system based on the recommendation of a clerk. I had such slow speed afterwards that I had my internet provider come to my house to check out my internet and then again yesterday. They gave new equipment and checked everything and said my speed was over 200. Its the Google Wifi that is causing the problem and my computer is next to the device. Best Buy won't refund my close to $300 as its outside the period of 15 days. During this time I was dealing with a broken foot and other issues and didn't realize it was the crappy product sold me and not the provider. I will never set foot in Best Buy again and I've spent a ton of money on tech things there in the past."
"I attempted to cancel my order before it shipped to make sure there wouldn't be an issue. They still wouldn't cancel my order. Want me to pay return shipping or bring it to a store. Worst experience with a big chain I've ever had. Will never shop here again. "
"I purchased a Best Buy gift card for my Mother to purchase a new cell phone. We went to our local Best Buy at 4413 Birkland Pl.
Easton, PA 18045 and were taken care of by Patrick. Everything went well with our selection and purchase until we tried to pay for the cell phone with the gift card. We were informed by Patrick that we could not purchase a cell phone with a gift card. I checked the gift card and there were no such restrictions listed. I do find it hard to believe Best Buy would place such restrictions on their gift cards, but Patrick checked with a supervisor who said the same. I was going to make the purchase with my debit card and then decided not to spend my money at Best Buy. We left and purchased the same phone at WalMart. Unfortunately I now have a Best Buy gift card that I really don't want."
"Associate recommended Jaybird X 2, bought warranty, after one year of use they are defective and will not pair. This product is inferior & has no longevity despite it being expensive. After sales service was appalling, both Best Buy and Jaybird refused to replace, explaining they are only expected to last 2 years!!,At that price!! They are only interested in taking more of your money. Avoid Jaybird at all costs, brand needs to be reported as overexpensive, inferior products. I'm reverting back to Bose, traditional wires! "
"Twice we waited all day for the very expensive instillation service Best Buys has you pay for @ $150.00. They had no way of finding out why the company that told us twice they would be at our home in the AM to install a dishwasher we purchased hadn't even contacted us by 4PM!! The customer service when we called about this were very uncaring & really didn't have a solution. Don't trust the instillation service they have you purchase!!!"
"I needed some hardware in a hurry. Did not want to wait on shipping times. When I went in the store, I found a helpful staff, fair pricing, and expedient check out. Thanks Best Buy!"