"I was very frustrated with what I thought was very simple call--update my credit card. But the agent didn’t seem to understand what was going on and created a lot of confusion"

"I likely made a mistake signing up for a 3 year service contract. The advantages are too much in control of the provider."

"son't really know as was with Monitronics and did not know had been transferred to Brinks."

"The peek in doesn't always show up in email."

"ALL GOOD...EXCEPT CALL TIME WAIT"

"Again your people, after a very long wait, could not answer my billing question but I was also having a technical problem and the tech support part was excellent."

"They can't seem to get their stories straight. I've been told 3 different stories everytime I've called. I'm stil not sure if they know what is going on."

"Great! The representative was very friendly and helpful!"

"Request handled well. Your email took over 10 minutes to arrive."

"Great service could not ask for more"

"This call was good. I just wish the 1st text interchange had been more complete."

"It was impossible to reach a live agent through your automated phone system. My problemwas unique and had to be resolved talking to a live agent. The automated system was frustrating I would hate to be calling with an emergency. Finally texted a message and requested to speak with live agent. They replied with 800:# called number and was connected to agent after brief rate. Your automated system needs an option stay on line for live agent"

"I like the service I think it the best"

"We initionally started with Monitronics, then Moni then Brinks, so we never changed , we just stayed with everone! No problems"

"It is ok. But when you get a message and then call about it it should not take 30 minutes"