"I HAD DIFFICULTY IN HEARING THE REP AND HAD TO ASK OVER SEVERAL TIMES"

"CSR was very competent. However, the technician did not show up during specified time and I had to call to find out status of service and when they would be there. A courtesy call would have been nice."

"Thanks for the Costumer service from your Company"

"Took awhile to answer, but other than that I was satisfied and problem with my system was resolved."

"Professional and knowledgeable."

"Just ok! Normally the initial connection to a live technician requires too much wait time!"

"I was given a payment deduction from my checking acct for 1/18 - and given a confirmation number but it's not shown up in my e-mail as confirmed"

"Difficult to understand representative."

"it was awful until I reached some one who was very professional and fixed my issues"

"Very informative/knowledgeable service rep"

"customer service was EXCELLENT. Way too long on hold. Call was dropped 1x previously"

"Step by step instructions were clear"

"Beside I high monthly prices and how often in 3 1/2 yrs they rise, we like the service."

"The representative was very helpful and able to resolve my problem quickly"

"Getting my address updated was good. Very short and direct when asked about the late fee. What about a 30 day grace period?"