"Took way to long to talk with a live person. Other than that experience the live person took care of my problem."

"I have been with them since 2011 and really love my alarm system"

"Don’t understand why I am paying you for service with YOUR equipment but I have to go buy $25 of batteries."

"Would prefer to be able to understand the representative better."

"The installation experience was terrible. The installer misrepresented the time he arrived at our home, he wreaked of marijuana, and did the very minimum to install our equipment. He did not install the console panel and after he left our back door sensir has fallen off several times."

"I find your phone system a bit frustrating because I never know which option to choose and then listen to them again, and if there isn't one I just pick any one of them, which shouldn't be the case. This phone call should have only taken two minutes max but I waited for about 5 to 10 minutes for an agent to answer. The issue isn't with any of the agents, they are all very nice, very polite and professional. It's the options a person has to choose from and waiting."

"Both phone numbers provided in your voice response system (in your message left on my home phone) allow the caller to speak with a representative. The call system asked me to enter my primary phone number, but did not recognize the number and terminated the call."

"I am happy with my security system. Never have any issues. Customer Service is quick and easy."

"The representative I had today was excellent. She was customer focused and knowledgeable. A pleasure to speak with. Too many calls to Brinks in the past with most of them offering no resolution. This young lady helped me and it was very appreciated."

"I agreed to be billed by the computer, but never received a computer bill or a bill in the mail, this was near 3 months tim before i called again"

"Hasta ahora todo bien!La uso en mi pequeno negocio y puedo estar tranquila cuando no estoy en el negocio."

"Jessie was very helpful and walked me right through what I needed to do."

"I could hardly understand the first rep. She then asked her supervisor and returned with an unacceptable answer. When I called back, the new rep was easier to understand and her and her supervisor had an acceptable answer."

"I don’t feel you wails want to post my thoughts as I’m about to change alarm companies"

"Trying to pay bill without a service charge, I tried calling the phone number and web site both were not able to accomplish therefore I sent a money order and hope I don’t have additional later charges"