"Couldn't have been better!"
"Brinks Security changes my monthly charge at will. I am enrolled in auto pay and your constant changes annoy the HELL out of me. Since I live in a gated community and we have a community security system I am seriously considering terminating my contract with you. The cost is becoming prohibitive."
"I am not overall pleased with Brinks Security. Our alarm company was bought out by Brinks and we immediately were gifted with a rate increase and a $1.99 paper billing fee with absolutely no service improvements or changes. I will say the call center is responsive ( after 15 minute wait for a representative and very courteous."
"I had called BHS at least three times before I was finally able to connect with the team that supports the Nest Secure Product. Once I was finally able to reach the team, they were able to assist me."
"You had changed provider and I was not aware of it."
"Disappointed that my initial request to opt out of auto pay was not processed."
"Billing agents need to transfer to Customer Service in a more timely fashion when they can’t resolve an issue."
"My main complaint is that I was on hold for 35 minutes, for an issue that took 10 minutes to resolve. I stayed on the phone because the automated service said I would be on hold approximately 10 minutes. This was never updated and I had invested to much of my time already in trying to get help. So I continued to hold."
"To begin with, I didn't know that Moni had changed to Brinks security. I spent a lot of time calling the number listed on my sign. All information I received was from the operator answering that the number I was calling was no longer in service. I felt as if I had been scammed! I thought I had been paying for security services to a company that was no longer in service. It was a very scary moment. I feel I should have been informed when the name change took place. Also, my sign should have also been replaced."
"Need to be able to give a call back no."
"Customer service representative was rude"
"I knowledge of my past request. Waste of time to get new people up To speed."
"I will right a new review based on new information...,"
"The assisting agent pleasantly and courteously answered all my questions and took care of the problem."
"Monthly service charge is to high compared to SimpliSafe. and they hove no contract for service. I will save over $30/month."