"waited too long to talk to a rep"

"My general experience was excellent."

"My general over all experience with Brinks is excellent. I like how they take care of your issues and I really appreciate the monthly alarm statement."

"Great! Surprisingly helpful in the middle of the night."

"Very poor customer service with the first representative. The second representative was excellent."

"I'm not happy that my bills are not sent to me when they were suppose to be and after I called to take care of the matter I still kept getting emails and texts. I finally had to call again to get this matter resolved. This is now going to reflect on my very good credit score."

"Experience very good. Rep was friendly & knowledgeable."

"Can't comment at yet st this time."

"Was told that my request would be sent to another department and it might take a couple of hours for the certificate to be sent to my email. Had to call back 4-5 hours later to find out why certificate was not there."

"My husband called first, could not understand the gal, plus she had no clue on the account. My husband ask to speak to a supervisor and she told him there wasn't one there he hung up. I called and spoke to a gal who said we didn't make a payment in 2015. I said you have to be kidding, we have never missed a payment once late but always paid,so my bill was high, I ask for a supervisor and finally received help. It has been taken care of now, supervisor was good."

"Great. Fast. Informative. most importantly...RESOLVED ON THE FIRST TRY!"

"My experience was better than I expected it would be!"

"Simply your automated Customer Service is absolutely horrible. If you really value your customers as your automated system says, you will make some huge changes. The waiting time is absolutely ridiculous. This seem to be what happens when a company get TOO big. Smaller companies have much better customer service."

"When I called I was surprised to hear that I now was back to Brinks, that I started with about 12 years ago."

"She listened to my issues and was very patient and walked me thru numerous steps to rule out easy fixes and problems"